Subject: Re: Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC - Deluxe 3 Wheel Travel System // Missing Part
From: Denmark A <[email-masked]>
To: "James Jose (Wahat Al Atfal)" <[email-masked]>
Cc: [email-masked], customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 14:37:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear James,

Replacement item received.

Regards,
Den mark

On Mon, Jun 15, 2020 at 11:45 AM James Jose (Wahat Al Atfal) <
[email-masked]> wrote:

> Dear Den Mark,
>
>
>
> The replacement piece for item NB912247 is handed over to the driver.
> Please see the attached reference and coordinate with concerned driver.
> Thank you.
>
>
>
> *Best Regards,*
>
>
>
>
>
>
> James Jose
>
> *Sales Administrator*
>
>
>
> *T: +971 6 527 8916*
>
> *F: +971 6 527 8917*
>
> *Sharjah, UAE P.O.box: 28189*
>
> *www.wahatalatfal.com <http://www.wahatalatfal.com/>*
>
>
>
> *From:* James Jose (Wahat Al Atfal) <[email-masked]>
> *Sent:* Monday, June 15, 2020 10:37 AM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* [email-masked]' <[email-masked]>;
> 'customer care' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Samran
> Iftikhar' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>;
> 'Mohamed Magdy' <[email-masked]>
> *Subject:* RE: Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC
> - Deluxe 3 Wheel Travel System // Missing Part
>
>
>
> Dear Den Mark,
>
>
>
> Our WH is in Industrial Area – 18, Sharjah. Please contact Mr. Hafeez –
> 058 870 0211. Thank you
>
>
>
>
>
> *Best Regards,*
>
>
>
>
>
>
> James Jose
>
> *Sales Administrator*
>
>
>
> *T: +971 6 527 8916*
>
> *F: +971 6 527 8917*
>
> *Sharjah, UAE P.O.box: 28189*
>
> *www.wahatalatfal.com <http://www.wahatalatfal.com/>*
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 15, 2020 10:26 AM
> *To:* James Jose (Wahat Al Atfal) <[email-masked]>
> *Cc:* [email-masked]; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC
> - Deluxe 3 Wheel Travel System // Missing Part
>
>
>
> Hi James,
>
>
>
> Could you please share with us your complete warehouse address and person
> to contact once our driver goes and hand over the item thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 15, 2020 at 10:12 AM James Jose (Wahat Al Atfal) <
> [email-masked]> wrote:
>
> Dear Den Mark,
>
>
>
> Sorry for the inconvenience caused. We will replace the item. Kindly
> arrange to send back the damaged item. Thank you.
>
>
>
> *Best Regards,*
>
>
>
>
>
>
> James Jose
>
> *Sales Administrator*
>
>
>
> *T: +971 6 527 8916*
>
> *F: +971 6 527 8917*
>
> *Sharjah, UAE P.O.box: 28189*
>
> *www.wahatalatfal.com <http://www.wahatalatfal.com/>*
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, June 14, 2020 2:50 PM
> *To:* [email-masked]; [email-masked]
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>
> *Subject:* Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC -
> Deluxe 3 Wheel Travel System // Missing Part
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:missing_part_or_pieces
> Comments :The bassinet of the stroller is missing, also there is a grey
> stain on the fabric of the sunshade.
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>