Subject: Re: Order # 200290115 /POMUMZ_DXB195372/Missing item
From: Anas nazzal <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Rajesh Dhakal <[email-masked]>, Ronald Gaviola <[email-masked]>, Pavankumar A <[email-masked]>, Mamdouh Younes <[email-masked]>, Muhammad Habib <[email-masked]>, Omar Ismail <[email-masked]>, "inventory.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 15 Jun 2020 14:38:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

The below customer called to complain that DHL asked him for delivery fees
again.
Kindly advise.

Best Regards,
Anas Nazzal

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Sun, Jun 14, 2020 at 9:52 AM Syed Yakoob <[email-masked]> wrote:

> Hello Rajesh,
>
> Thanks for the update. @Hyacinth Joyce <[email-masked]> @Taqwa Ali
> <[email-masked]> reship prepared and kept in the sorting area. @Ronald
> Gaviola <[email-masked]> @Pavankumar A <[email-masked]> please
> take care of this and process this ASAP.
>
> Best Regards,
>
> ᐧ
>
> On Sun, 14 Jun 2020 at 09:40, Rajesh Dhakal <[email-masked]>
> wrote:
>
>> Hi Mamdouh,
>>
>> The missing car seat is found and handed over to Syed.
>>
>> Thanks and Regards,
>> Rajesh Dhakal.
>>
>> On Sun, Jun 14, 2020 at 9:34 AM Mamdouh Younes <[email-masked]>
>> wrote:
>>
>>> +Rajesh Dhakal <[email-masked]>  please check
>>>
>>> On Sun, Jun 14, 2020 at 9:24 AM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> Kindly update
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Sat, Jun 13, 2020 at 11:08 AM Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Omar Ismail <[email-masked]>  please assist urgently.
>>>>>
>>>>> On Sat, Jun 13, 2020 at 11:58 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The customer called again to follow up and needs the car seat
>>>>>> urgently.
>>>>>>
>>>>>> Kindly update.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Wed, 10 Jun 2020 at 16:27, Syed Yakoob <[email-masked]> wrote:
>>>>>>
>>>>>>> +inventory.fc <[email-masked]> +Mamdouh Younes
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Wed, 10 Jun 2020 at 16:11, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The vendor confirmed 2 items have been given to us.
>>>>>>>>
>>>>>>>> @Outbound.fc <[email-masked]>  - please check in the
>>>>>>>> warehouse
>>>>>>>>
>>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>>> <[email-masked]> - has it been given to the courier?
>>>>>>>>
>>>>>>>> @ae.mumzworld <[email-masked]> - may we ask how many did you
>>>>>>>> receive from us?
>>>>>>>>
>>>>>>>> Please update. the customer keeps on following up.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 8, 2020 at 9:43 PM <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Taqwa,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We recently had a similar issue in which one customer only
>>>>>>>>> received the car seat and not the stroller.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Can you please check internally as to what mix up might have
>>>>>>>>> happened, because we supplied them correctly.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Yaser Mosanna
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Taqwa Ali <[email-masked]>
>>>>>>>>> *Sent:* Monday, June 8, 2020 4:58 PM
>>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>>> [email-masked]
>>>>>>>>> *Cc:* Karthik Sankar <[email-masked]>; customer care <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject:* Order # 200290115 /POMUMZ_DXB195372/Missing item
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please assist as the CM didn't receive the car seat
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 200290115
>>>>>>>>>
>>>>>>>>> JRT-JK901115-90
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>>>>>>>>>
>>>>>>>>> Jikel - Cruise Travel System - Grey
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Taqwa
>>>>>>>>>
>>>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Outbound.fc" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sP%2BeYe_y%3DqDahiD5BzQqH-RP1TTqap0z6CehcvWVWehuA%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sP%2BeYe_y%3DqDahiD5BzQqH-RP1TTqap0z6CehcvWVWehuA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> Thanks & regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>> --
>>>
>>> *Mohamed Mamdouh*
>>> Inventory Manager
>>>
>>> *P* +971 526093397
>>> *E* [email-masked] <[email-masked]> *
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>