Subject: Re: Refund Error SO # 200252452
From: Yaseen Shaqra <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Shajeeb Cheriyath <[email-masked]>, Fahad Shafiq <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 15 Jun 2020 14:31:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

Please share with us the ARN number for the refund transactions

On Mon, Jun 15, 2020 at 1:06 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Sagar,
>
> Please check and update us urgently
>
> On Tue, Jun 9, 2020 at 6:05 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Sagar,
>>
>> KIndly assist with the below customer again to follow up.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-1788783939523611286_m_3080002603057949368_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Thu, Jun 4, 2020 at 2:06 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>>  Hi Sagar,
>>>
>>> The customer already contacted her bank about this issue but the bank
>>> pointed it back to us.
>>>
>>> Please see attached SOA of the customer without editing. The customer
>>> didn't conceal any confidential information and have asked to ensure it
>>> will remain secured.
>>>
>>> Please check and advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 3:14 PM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>>> Tell her to check her bank on why it was deducted twice.
>>>>
>>>>
>>>>
>>>> Below is the payment history for said order
>>>>
>>>>
>>>>
>>>> We received 2762 dhs on 16 March
>>>>
>>>> We refunded 42.49 dhs on 5 April
>>>>
>>>> Again we refunded 343.22 dhs on 27 April.
>>>>
>>>>
>>>>
>>>> I can’t find issue from our end.
>>>>
>>>>
>>>>
>>>> I need SOA in English to understand and without any editing
>>>>
>>>> I’m sure that amount though showing twice in statement but it is not
>>>> reducing her credit balance.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>> *Sent:* Thursday, May 28, 2020 10:31 AM
>>>> *To:* Sagar Khawani <[email-masked]>; Veronique Bachmann <
>>>> [email-masked]>
>>>> *Cc:* Shajeeb Cheriyath <[email-masked]>; Fahad Shafiq <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
>>>> Grace Ochoa <[email-masked]>; customer care <
>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>> Amir Julkarnain <[email-masked]>
>>>> *Subject:* Re: Refund Error SO # 200252452
>>>>
>>>>
>>>>
>>>> Hi Sagar and Veronique,
>>>>
>>>>
>>>>
>>>> Please update us urgently
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 3:37 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>>
>>>>
>>>> The customer is very upset, she didn't her refund and she was even
>>>> deducted twice.
>>>>
>>>>
>>>>
>>>> Please help us resolve the issue once and for all.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 24, 2020 at 5:22 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Sagar,
>>>>
>>>>
>>>>
>>>> Please update us up, the customer followed up again
>>>>
>>>>
>>>>
>>>> On Thu, May 21, 2020 at 9:09 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Sagar,
>>>>
>>>>
>>>>
>>>> Hope you are doing well
>>>>
>>>>
>>>>
>>>> Please note that the customer confirmed that instead of refunding the
>>>> amount we have deducted it twice
>>>>
>>>>
>>>>
>>>> The first time we have refunded 43.95, but the amount has been
>>>> deducted twice for the customer
>>>>
>>>>
>>>>
>>>> The second time we have refunded 355.17, but the amount has been
>>>> deducted twice for the customer
>>>>
>>>>
>>>>
>>>> Kindly find the attachment for the statement
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> *Error! Filename not specified.*
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-1788783939523611286_m_3080002603057949368_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE