Subject: RE: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
From: Akshay Mukund <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Ismael De Gala <[email-masked]>, Ayan Service 1 <[email-masked]>
Cc: Misha Rolland <[email-masked]>, "[email-masked]" <[email-masked]>, Veronique Bachmann <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Mon, 15 Jun 2020 10:04:41 +0000
List-Id: <ccteam.mumzworld.com>

@Ayan Service 1<mailto:[email-masked]>  - please do get in touch with the customer below for her defective item-

Name: Amal al maleky
Address: Taif , king khaled st
Number: 966535551044
Unit- V10 ABSOLUTE

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Yaseen Shaqra <[email-masked]>
Sent: Sunday, June 14, 2020 3:45 PM
To: Ismael De Gala <[email-masked]>
Cc: Akshay Mukund <[email-masked]>; Misha Rolland <[email-masked]>; [email-masked]; Ayan Service 1 <[email-masked]>; Veronique Bachmann <[email-masked]>; Ekta Jesswani <[email-masked]>; customer care <[email-masked]>
Subject: Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Hi Ismael,

Please update us urgently on the collection, the customer is waiting for the collection

On Tue, Jun 2, 2020 at 2:51 PM Yaseen Shaqra <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please update us on the case

On Mon, May 18, 2020 at 9:44 AM Ismael De Gala <[email-masked]<mailto:[email-masked]>> wrote:
Hi Akshay,

Our service center is still close in KSA due to Covid19.
This might be after Eid if no further restriction will be impose by the Government.
Once we reopen we will contact the customer to replace the battery.
Thanks.

Regards,

Ismael De Gala
Service Manager – MEA
Dyson, Dubai U.A.E.
Level 32, Reef Tower, Cluster O, Jumeirah Lakes Tower
P.O. Box 5003350
M: +971 50 915 6089
E: [email-masked]<mailto:[email-masked]>
W: www.dyson.ae<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.dyson.ae_&d=DwMFAg&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=f_KFOfpjVwdITigaqdHTzu34PGEzjlxMPikzpsUk_bg&m=mrXO-QHv5TB95o6rGGi_WulPMUkJOqw9jahsiqasUGA&s=Bg8GsMEBKsbxtcydzmvhoSGf8ZNfrzKGnM_EKXvXSZY&e=>

From: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Sent: 18 May 2020 09:13 AM
To: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Cc: Misha Rolland <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ayan Service 1 <[email-masked]<mailto:[email-masked]>>; Ismael De Gala <[email-masked]<mailto:[email-masked]>>; Veronique Bachmann <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Hi Akshay,

Please find the details below

Dyson - V10 Cordless Vacuum Cleaner - Absolute

On Thu, May 14, 2020 at 5:39 PM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:
@Ayan Service 1<mailto:[email-masked]>@Ismael De Gala<mailto:[email-masked]>
Hello all, the below customer purchased a vacuum via Mumzworld and would like to fix her battery. Her details are as below –

Name: Amal al maleky
Address: Taif , king khaled st
Number: 966535551044

@Yaseen Shaqra<mailto:[email-masked]> can you let us know the model number as well?

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC6mV72E7$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MCyGTbGEU$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC1Pzx8GS$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Akshay Mukund
Sent: Thursday, May 14, 2020 5:35 PM
To: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Veronique Bachmann <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Hi Yaseen,

We will forward his to the KSA service team and they will take it from here.

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC6mV72E7$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MCyGTbGEU$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC1Pzx8GS$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 14, 2020 4:12 PM
To: [email-masked]<mailto:[email-masked]>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Veronique Bachmann <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Hi Akshay,

Hope you are doing well

Kindly note that the customer agreed to collect the product.

Please find the details below

Name: Amal al maleky
Address: Taif , king khaled st
Number: 966535551044

Kindly do the needful and update us

Thanks

On Wed, May 13, 2020 at 4:01 PM Veronique Bachmann <[email-masked]<mailto:[email-masked]>> wrote:

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 13 May 2020 at 3:04 PM
To: Veronique Bachmann <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Dear Veronique,

His name is Akshay and you can send mail he will sort it out.

I marked him on the mail, his waiting for the details.

Regards,
Marla

From: Veronique Bachmann <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 13, 2020 2:23 PM
To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

What is the team name and phone so we can contact them after we reached out to the customer

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 13 May 2020 at 1:56 PM
To: Veronique Bachmann <[email-masked]<mailto:[email-masked]>>, Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Dear Veronique,

As per telephone conversation, Dyson team wants to be in touch with the customer to be
able to assist. This team is the authorize repair of Dyson.

Appreciate if you can share all the details.

Akshay in reading,

Please treat this case as TOP TOP PRIORITY.
Kindly ensure to assist the customer within this day.

Regards,

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 13, 2020 12:47 PM
To: Veronique Bachmann <[email-masked]<mailto:[email-masked]>>
Subject: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Please help this is urgent case.

Regards,
Marla

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 13, 2020 10:16 AM
To: customer care <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Cc: 'Misha Rolland' <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)

Dear All,

Appreciate if you can look into the below concern and do the needful on urgent basis.

Regards,
Marla

From: Misha Rolland <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 13, 2020 10:12 AM
To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Subject: FW: [EXTERNAL EMAIL]
Importance: High

Hi Marla,

As per my previous email (attached) we’ve received direct complaints about your customer service team – they seem to be ignoring customer requests.

I’m concerned about the damage to our reputation here – as we’re unable to assist the customer directly so we’re relying on the Mumzworld Customer Support team.

This customer needs to be contact today. Please can you urgently respond with an assurance that you’ve flagged this internally?

Appreciate your support.

Kind Regards,

Misha Rolland
Sr. Ecommerce Executive  - Middle East & Africa
Level 32, Reef Tower, Cluster O, JLT
PO Box 5003350, Dubai, UAE
M: +971 56 547 5380
E: [email-masked]<mailto:[email-masked]>

From: أمل المالكي <[email-masked]<mailto:[email-masked]>>
Sent: 13 May 2020 04:29
To: Support.SA <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL EMAIL]

السلام عليكم ورحمة الله وبركاته
راسلتكم قبل كم يوم بخصوص وصل مكنسة دايسون v10 من موقع عالم الأمهات وفيها مشكلة في البطاريه
قلتوا الموقع بتواصل معي لكن لحد الان ما كلموني..
هل هم بيرسلون لي مكنسة بديله ووقت التسليم يكلموني؟
أو انهم بيكلمون قبل الإرسال؟
محتاجه المكنسة توصل خلال هذه الفترة
وهم مايردون على ايملاتي وماعندهم رقم للتواصل
اعتذر عن الازعاج..
وشكرا لتعاونكم..
مُرسل من هاتف Huawei الخاص بي

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.mumzworld.com_&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=yhTviFfDUd3dWF2T-mPVpMmdEOu4LPMwtoR3W6wHvCc&s=MRfla37lz_HhlNXljqvD6NcrkINUUKMwCQ5Zb6VwQRY&e=>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
E-mail Disclaimer: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal.

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC5_Ns3Po$>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC5_Ns3Po$>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<https://urldefense.com/v3/__http:/www.mumzworld.com/__;!!DGUnnRohDIROxD-N!93nomYr3WKRbP8thy6AJQ00y1ypdJ1Y70W4eu2f3sAEIObRZ2MKAEtWkEe7MC5_Ns3Po$>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
E-mail Disclaimer: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal.