Subject: RE: cancellation 100131162 // NAQEL-Road::70782239
From: "DXB CS" <[email-masked]>
To: "'Mary Anne Agapito'" <[email-masked]>
Cc: "'Norah Alqahtani'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>, "'Samiya Sheikh'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'KSA Lastmile'" <[email-masked]>
Date: Mon, 15 Jun 2020 13:41:42 +0400
List-Id: <ccteam.mumzworld.com>

Noted . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked]] 
Sent: Monday, June 15, 2020 1:18 PM
To: DXB CS <[email-masked]>
Cc: Norah Alqahtani <[email-masked]>; customer care <[email-masked]>; Hyacinth Joyce <[email-masked]>; Samiya Sheikh <[email-masked]>; Zubair Wahid <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>; Eugene Mugisa <[email-masked]>; KSA Lastmile <[email-masked]>
Subject: Re: cancellation 100131162 // NAQEL-Road::70782239

Hi Anita,

No worries, if that has been the case. Please return it immediately.

@Hussain Firoz Miyagamwala <mailto:[email-masked]>   @Zubair Wahid <mailto:[email-masked]>  - once received, please cancel and create the CRA.

Also, please advise once done. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Mon, Jun 15, 2020 at 10:44 AM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mary ,

As per your previous request we created RTO for subject shipment .  

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, June 15, 2020 10:32 AM
To: Norah Alqahtani <[email-masked] <mailto:[email-masked]> >; DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; Samiya Sheikh <[email-masked] <mailto:[email-masked]> >; Zubair Wahid <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; KSA Lastmile <[email-masked] <mailto:[email-masked]> >
Subject: Re: cancellation 100131162 // NAQEL-Road::70782239

Hi Team,

On our record, the order will still be delivered on 20 June. Able to convince the customer to still wait for a few more days. 

Please we need your support, ensure the delivery without any fail. Otherwise, the customer will totally cancel the order and asked to refund her back,

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Wed, Jun 10, 2020 at 9:27 AM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Norah,

Kindly assist and cancel this shipment.

Regards 

On Tue, Jun 9, 2020 at 1:49 PM Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi team, 

The customer called again to follow up.

Do we have an update about the cancellation?

Kindly advise ASAP.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 7 Jun 2020 at 11:30, Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Kindly cancel/return this shipment as per customer's request.

Regards