Subject: Re: Esnad::31013000040867 || SO#700237587 || Urgent
From: Naveed Hussain <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Jun 2020 09:26:44 +0000
List-Id: <ccteam.mumzworld.com>

Dear Amani,   Apologies for the delay in responding  ​   We are currently investigating this case, we will update you at the earliest.   Ticket: https://wimoapp.freshdesk.com/helpdesk/tickets/2096   Naveed Hussain – Customer Happiness Executive                  ​M: +971-58 3059811  @: [email-masked] W: www.wimoapp.com A: https://goo.gl/maps/jAXHsETNka79GCxXA                  
             
              On
              Sun, 14 Jun at  8:31 AM
              ,  Amani Bani Odeh <[email-masked]>  wrote:
               Hi Naveed,   
 Kind reminder. Please confirm how many packages in the shipment as the customer only recover one.  
   
 Thanks, 
 Amani  

  
 On Sat, Jun 13, 2020 at 11:19 AM Amani Bani Odeh <[email-masked]> wrote: 

 Hi Naveed,,  
  Please confirm how many packaged did you deliver for this shipment . as confirmed with the customer now one item still not delivered Intex - Fishing Fun Play Center 

 Thanks, 
 Amani  

  
 On Sat, Jun 13, 2020 at 10:53 AM Reports Wimo <[email-masked]> wrote: 

 
 Dear Amani, 
   
 The shipment was not delivered by Esnad. 
 Please note the below screenshot from our back office. 

 

            
Naveed Hussain – Customer Happiness Executive

 T: +971-45868789 M: +971-58 3059811  @: [email-masked] W: www.wimoapp.com A: https://goo.gl/maps/jAXHsETNka79GCxXA

 

 On Sat, Jun 13, 2020 at 11:30 AM Amani Bani Odeh <[email-masked]> wrote: 

 
   
 Please share the POD as the same is not updated on the shipment tracking .  

 

 Thanks, 
 Amani  

 On Sat, Jun 13, 2020 at 10:26 AM Reports Wimo <[email-masked]> wrote: 

 
 Dear Amani, 
   
 The shipment was already delivered on the 3rd of June. 

Naveed Hussain – Customer Happiness Executive

 T: +971-45868789 M: +971-58 3059811  @: [email-masked] W: www.wimoapp.com A: https://goo.gl/maps/jAXHsETNka79GCxXA

 

 On Sat, Jun 13, 2020 at 9:38 AM Amani Bani Odeh <[email-masked]> wrote: 

 Dears,   
 Please update the customer is saying that she was contacted from the courier and informed that the order is damaged and you won't be able to proceed with the delivery.  
   
 If this is the case please make sure to return it back.  
   
 Thanks, 
 Amani