Subject: RE: Return Order #600830101 << Reference ID: 58061255 >>
From: "'Ecom Helpdesk (DHL AE)' via customer care" <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: ae.mumzworld <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, "Customer Care Team" <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>, Moataz Salah El Din <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>
Date: Mon, 15 Jun 2020 09:23:50 +0000
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

May I ask if you have any technical concerns while creating the airwaybill and pickup on MyDHL+?

Please feel free to give us a call on 04 292 4545 and we shall be happy to assist you if you have any technical concerns.
Regards,
Jerish
Electronic Shipping Solutions Support
DHL Express U.A.E
P.O.Box 6252
Dubai
United Arab Emirates
+9714 2924545
[d+]

From: Mohanad Abououf (DHL AE)
Sent: 15 June 2020 12:09
To: Ronald Gaviola <[email-masked]>; Moataz Salah El Din <[email-masked]>
Cc: Ecom Helpdesk (DHL AE) <[email-masked]>; ae.mumzworld <[email-masked]>; Amir Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>; Customer Care Team <[email-masked]>; Asad <[email-masked]>; Eugene Mugisa <[email-masked]>
Subject: RE: Return Order #600830101 << Reference ID: 58061255 >>

Dear Ronald and Moataz,

Please refer to the attached user guide for MyDHL+

Dear Ecom Team,

Kindly we need your support to guide Ronald with MyDHL+

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates
Mobile: +971 56 177 0271
Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[2020 GPTW email sign]
[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Moataz Salah El Din [mailto:[email-masked]]
Sent: Monday, June 15, 2020 10:49 AM
To: Mohanad Abououf (DHL AE) <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Ecom Helpdesk (DHL AE) <[email-masked]<mailto:[email-masked]>>; ae.mumzworld <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Asad <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Order #600830101 << Reference ID: 58061255 >>

Hi Mohanad,
Below are the shipper's details for order #600830101

Name: Fatma Al Lawati
Address: Al Inshirah street 15, Madinat Al Sultan Qaboos, 3631b, Muscat, Oman
Phone: +96898590596
Email: [email-masked]<mailto:[email-masked]>

On Mon, 15 Jun 2020 at 10:37, Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
+Moataz Salah El Din<mailto:[email-masked]>

Hi Mohanad,

Please advise what details you need, please specify so we can provide accordingly.

Regards,
Ronald

On Mon, Jun 15, 2020 at 9:57 AM Mohanad Abououf (DHL AE) <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ronald,

Ecom team will be able to guide you, please give us more details about the collection.

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates
Mobile: +971 56 177 0271
Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[2020 GPTW email sign]
[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, June 14, 2020 11:06 PM
To: ae.mumzworld <[email-masked]<mailto:[email-masked]>>; Mohanad Abououf (DHL AE) <[email-masked]<mailto:[email-masked]>>
Cc: Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Asad <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Order #600830101 << Reference ID: 58061255 >>

Khalid +Mohanad Abououf (DHL AE)<mailto:[email-masked]>

Please guide us on how to arrange collection using the MyDHL+.

Regards,
Ronald

On Sun, Jun 14, 2020 at 7:55 PM <[email-masked]<mailto:[email-masked]>> wrote:

Hi Ronald,

Good day.

The shipment was delivered on 26th May. In order to collect it, a collection request will a have to arranged.

Please provide me with the booking reference numbers once generated, in order for me to follow up directly with our team in OMAN.

Should you require any further assistance, please contact me directly.

Best Regards,

Khalid Khalfan
Key Account Advisor

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114

>> Original Message ...
>> From: [email-masked]<mailto:[email-masked]>
>> To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Cc: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>, [email-masked]<http://mumzworld.com>, [email-masked]<mailto:[email-masked]>
>> Subject: Re: Return Order #600830101
>> Sent: Sat, 13 Jun 2020 15:35:58 UTC+04:00
>>
>>
+ae.mumzworld<mailto:[email-masked]> Khalid
>>

>>
Please retrieve the package and send it back to Shipper-Origin.

>>
DHL-Express::1384886403
>>

>>

>>

>>

>>
Regards,
Ronald

>>
On Thu, Jun 11, 2020 at 11:34 AM Moataz Salah El Din <[email-masked]<mailto:[email-masked]>> wrote:
>>
Dear Ronald,
Can we arrange a pickup by DHL for the subject order as it was received damaged. We've checked with the customer and she is willing to print the AWB to be scanned by the courier.

>>
--
>>
Best regards,
Moataz Salah El-Din
>> Customer Care Representative
>> p:  +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

--
Best regards,
Moataz Salah El-Din
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.