Subject: Re: cancellation 100131162 // NAQEL-Road::70782239
From: Mary Anne Agapito <[email-masked]>
To: DXB CS <[email-masked]>
Cc: Norah Alqahtani <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Samiya Sheikh <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Mon, 15 Jun 2020 13:18:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Anita,

No worries, if that has been the case. Please return it immediately.

@Hussain Firoz Miyagamwala <[email-masked]>  @Zubair Wahid
<[email-masked]> - once received, please cancel and create the CRA.

Also, please advise once done. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 15, 2020 at 10:44 AM DXB CS <[email-masked]> wrote:

> Dear Mary ,
>
>
>
> As per your previous request we created RTO for subject shipment .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
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>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Monday, June 15, 2020 10:32 AM
> *To:* Norah Alqahtani <[email-masked]>; DXB CS <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Hyacinth Joyce <
> [email-masked]>; Samiya Sheikh <[email-masked]>; Zubair Wahid <
> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>;
> Eugene Mugisa <[email-masked]>; KSA Lastmile <
> [email-masked]>
> *Subject:* Re: cancellation 100131162 // NAQEL-Road::70782239
>
>
>
> Hi Team,
>
>
>
> On our record, the order will still be delivered on 20 June. Able to
> convince the customer to still wait for a few more days.
>
>
>
> Please we need your support, ensure the delivery without any fail.
> Otherwise, the customer will totally cancel the order and asked to refund
> her back,
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, Jun 10, 2020 at 9:27 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Norah,
>
>
>
> Kindly assist and cancel this shipment.
>
>
>
> Regards
>
>
>
> On Tue, Jun 9, 2020 at 1:49 PM Hyacinth Joyce <[email-masked]> wrote:
>
> Hi team,
>
>
>
> The customer called again to follow up.
>
>
>
> Do we have an update about the cancellation?
>
>
>
> Kindly advise ASAP.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 7 Jun 2020 at 11:30, Samiya Sheikh <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Kindly cancel/return this shipment as per customer's request.
>
>
>
> Regards
>
>