Subject: Re: Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump Around Hearts - Gray // Missing Part
From: Denmark A <[email-masked]>
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Kia <[email-masked]>
Date: Mon, 15 Jun 2020 12:47:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Bernadette,

Replacement item received with thanks, also defective item already handed
over to your team.

Regards,
Den mark

On Mon, Jun 15, 2020 at 9:46 AM Denmark A <[email-masked]> wrote:

> Hi Bernadette,
>
> Noted with thanks.
>
> Regards,
> Den mark
>
> On Mon, Jun 15, 2020 at 9:49 AM Bernadette Villahermosa <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> We have delivery to your warehouse today. You can give the item to our
>> driver and we will hand over also the replacement.
>>
>>
>>
>> Name: Shafqat
>>
>> Contact: 0502976307
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, June 15, 2020 9:19 AM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Liza Nocete <[email-masked]>;
>> Babico Trading <[email-masked]>; Mark Jayson Canaria <[email-masked]>;
>> Kia <[email-masked]>
>> *Subject:* Re: Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump
>> Around Hearts - Gray // Missing Part
>>
>>
>>
>> Hi Bernadette,
>>
>>
>>
>> Good day,
>>
>>
>>
>> Can we dispatch the item to your driver? if not can you please share us
>> with your complete address and person number to whom we will hand over the
>> item thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jun 14, 2020 at 1:13 PM Bernadette Villahermosa <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Apologies for the inconvenience. Please return it to our warehouse and we
>> will replace the whole item.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, June 14, 2020 10:11 AM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Liza Nocete <[email-masked]>;
>> Babico Trading <[email-masked]>; Mark Jayson Canaria <[email-masked]>;
>> Kia <[email-masked]>
>> *Subject:* Re: Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump
>> Around Hearts - Gray // Missing Part
>>
>>
>>
>> Hi Bernadette,
>>
>>
>>
>> POMUMZ_DXB208367
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jun 14, 2020 at 10:11 AM Bernadette Villahermosa <
>> [email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please send us also the PO reference.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, June 14, 2020 9:58 AM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Subject:* Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump
>> Around Hearts - Gray // Missing Part
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:missing_part_or_pieces
>> Comments :Missing the part that makes music in the front and the back
>> part as well
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>