Subject: Re: Return Issue - CRA_AR_RE10672// 600730063
From: Mary Anne Agapito <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, Maria Katrina Bautista <[email-masked]>
Date: Mon, 15 Jun 2020 12:33:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ekta and Amir,

A gentle reminder on the above.

The customer called to follow up and asking for her store credit.

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 6, 2020 at 1:26 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer (Hala Abumaizar) received this item -  Koo-Di - Duo Wooden
> Highchair – Grey as a gift from her Rawdha.
>
> She returned it because it's not balanced, the stand is not stable enough
> to hold her baby. This customer asked for the store credit instead.
>
> The CRA has already been refunded but the store credit was incorrectly
> given to Rawdha when it should be to the recipient - Hala.
>
> Unfortunately, when checked Rawdha used the store credit worth 505.04. the
> order number is 600867881
>
> The customer Hala, is asking for her store credit. she doesn't want the
> item. The vendor confirmed the item is not damaged. (Subject email: Item
> Issue - 600730063_1 // SKU: GT-KD430-02 Koo-Di - Duo Wooden Highchair –
> Grey)
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>