Subject: Re: CAM G270/ 600807389
From: Denmark A <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>
Cc: Karthik Sankar <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Leena ." <[email-masked]>, Asad <[email-masked]>, Samran Iftikhar <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Umang Mehrotra <[email-masked]>, Simone van Geemen <[email-masked]>, Veronique Bachmann <[email-masked]>, customer care <[email-masked]>, Account <[email-masked]>, ChildrenWomen <[email-masked]>, Ekta Jesswani <[email-masked]>, Shinette Grace Ochoa <sh
Date: Mon, 15 Jun 2020 12:30:23 +0400
List-Id: <ccteam.mumzworld.com>

+Alina D'Souza <[email-masked]> Please do the needful.

Regards,
Den mark

On Mon, Jun 15, 2020 at 12:26 PM Mari Ibasan (CW.Accounts) <
[email-masked]> wrote:

> Dear Denmark,
>
> This return item G270 CAM has missing parts (the drawer and screws). Below
> you said there is parts that not installed on the cabinet. Below parts are
> for the old one (first delivery). Your driver forget to bring that below
> parts. If you noticed, the attached photo fixed by our person has completed
> sets and no remaining parts should be installed.  Please call right now
> your customer to return back the below parts with screws,fail to return to
> us then price of the item will be applied to mumzworld account.
>
>
>
> YOUR URGENT ACTION IS REEQUIRED.!
>
>
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Tuesday, June 9, 2020 10:12 AM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* 'Karthik Sankar' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Leena
> .' <[email-masked]>; 'Asad' <[email-masked]>; 'Samran Iftikhar' <
> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Mostafa
> saad' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>;
> 'Simone van Geemen' <[email-masked]>; 'Veronique Bachmann' <
> [email-masked]>; 'customer care' <[email-masked]>;
> 'Account' <[email-masked]>; 'ChildrenWomen' <
> [email-masked]>; 'Ekta Jesswani' <[email-masked]>;
> 'Shinette Grace Ochoa' <[email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Denmark,
>
>
>
> Please hand over the item to our driver today.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, June 9, 2020 9:54 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Karthik Sankar <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Leena . <
> [email-masked]>; Asad <[email-masked]>; Samran Iftikhar <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad
> <[email-masked]>; Umang Mehrotra <[email-masked]>; Simone
> van Geemen <[email-masked]>; Veronique Bachmann <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Hi Mari,
>
>
>
> Apologies for the delay, please find the attached VRA_AR_RE1087 for
> your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 9, 2020 at 9:48 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> REMINDER PLS
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Monday, June 8, 2020 5:50 PM
> *To:* 'Karthik Sankar' <[email-masked]>; 'Returns.fc' <
> [email-masked]>
> *Cc:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
> [email-masked]>; 'Asad' <[email-masked]>; 'Samran Iftikhar' <
> [email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Mostafa
> saad' <[email-masked]>; 'Denmark A' <[email-masked]>;
> 'Umang Mehrotra' <[email-masked]>; 'Simone van Geemen' <
> [email-masked]>; 'Veronique Bachmann' <[email-masked]>;
> 'customer care' <[email-masked]>; 'Account' <
> [email-masked]>; 'ChildrenWomen' <[email-masked]>;
> 'Ekta Jesswani' <[email-masked]>; 'Shinette Grace Ochoa' <
> [email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Team,
>
>
>
> If this item G270 will not be returned before end of this week, we will
> going to charge you for this. We’ve sent several email and reminders but
> still no action from your side.
>
>
>
>
>
> *From:* Karthik Sankar <[email-masked]>
> *Sent:* Thursday, June 4, 2020 4:24 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Returns.fc <
> [email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Leena . <[email-masked]>;
> Asad <[email-masked]>; Samran Iftikhar <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Mostafa saad <[email-masked]>;
> Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Simone van Geemen <[email-masked]>; Veronique Bachmann <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Returns Team,
>
>
>
> Could someone please action on this since this is going on for so long?
>
>
> Regards,
>
>
>
>
>
>
> On Thu, 4 Jun 2020 at 16:16, Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> REMINDER PLS.!
>
> Could somebody take necessary action please.
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Wednesday, June 3, 2020 1:04 PM
> *To:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
> [email-masked]>; 'Asad' <[email-masked]>
> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Mostafa saad' <
> [email-masked]>; 'Karthik Sankar' <[email-masked]>;
> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>;
> 'Simone van Geemen' <[email-masked]>; 'Veronique Bachmann' <
> [email-masked]>; 'customer care' <[email-masked]>;
> 'Account' <[email-masked]>; 'ChildrenWomen' <
> [email-masked]>; 'Ekta Jesswani' <[email-masked]>;
> 'Shinette Grace Ochoa' <[email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> REMINDER PLS
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Tuesday, June 2, 2020 9:39 AM
> *To:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
> [email-masked]>; 'Asad' <[email-masked]>
> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Mostafa saad' <
> [email-masked]>; 'Karthik Sankar' <[email-masked]>;
> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>;
> 'Simone van Geemen' <[email-masked]>; 'Veronique Bachmann' <
> [email-masked]>; 'customer care' <[email-masked]>;
> 'Account' <[email-masked]>; 'ChildrenWomen' <
> [email-masked]>; 'Ekta Jesswani' <[email-masked]>;
> 'Shinette Grace Ochoa' <[email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Team,
>
>
>
> URGENT ACTION PLS.
>
>
>
> Please provide the VRA for the return item G270. We supplied new one, but
> the damaged one still not receive til now.
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Saturday, May 30, 2020 5:01 PM
> *To:* 'Alina D'Souza' <[email-masked]>; 'Leena .' <
> [email-masked]>; 'Asad' <[email-masked]>
> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Mostafa saad' <
> [email-masked]>; 'Karthik Sankar' <[email-masked]>;
> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>;
> 'Simone van Geemen' <[email-masked]>; 'Veronique Bachmann' <
> [email-masked]>; 'customer care' <[email-masked]>;
> 'Account' <[email-masked]>; 'ChildrenWomen' <
> [email-masked]>; 'Ekta Jesswani' <[email-masked]>;
> 'Shinette Grace Ochoa' <[email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Alina,
>
>
>
> As per our person, the item is fix properly.
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Saturday, May 30, 2020 2:14 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Leena . <
> [email-masked]>; Asad <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Mostafa saad <
> [email-masked]>; Karthik Sankar <[email-masked]>; Denmark
> A <[email-masked]>; Umang Mehrotra <[email-masked]>; Simone
> van Geemen <[email-masked]>; Veronique Bachmann <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Dear Mari,
>
>
>
> Please check the video of the installation been done today.
>
>
>
> The customer is very upset and will call for an installation person to fix
> it. Also the box still has some parts left which the customer said are not
> being used.
>
>
>
> Customer is not sure if it is required or she advised that she will throw
> it, please find the attached video and picture.
>
>
>
> @Asad <[email-masked]> @Veronique Bachmann <[email-masked]>
> We need to compensate the customer, the customer was very sick and not
> happy with the work being done.
>
> There are slight scratches and it's not fixed properly. Please advise
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Sat, May 30, 2020 at 11:00 AM Alina D'Souza <[email-masked]>
> wrote:
>
> Hi Mari,
>
>
>
> Checked with David and they should reach in 1 hour.
>
>
>
> Will keep you posted.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, 30 May 2020, 9:39 am Mari Ibasan (CW.Accounts), <
> [email-masked]> wrote:
>
> Dear Alina,
>
>
>
> As per our staff David, they are still in your warehouse til now waiting
> for the driver. Its late. They must go now as time is running and they have
> to finish it today.
>
> Last Thursday they have reached Abudhabi exactly at 3:30PM. Too late.
>
>
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Friday, May 29, 2020 8:03 PM
> *To:* 'Alina D'Souza' <[email-masked]>
> *Cc:* 'Eugene Mugisa' <[email-masked]>; 'Asad' <[email-masked]>;
> 'Mostafa saad' <[email-masked]>; 'Karthik Sankar' <
> [email-masked]>; 'Denmark A' <[email-masked]>; 'Umang
> Mehrotra' <[email-masked]>; 'Simone van Geemen' <[email-masked]>;
> 'Veronique Bachmann' <[email-masked]>; 'customer care' <
> [email-masked]>; 'Account' <[email-masked]>;
> 'ChildrenWomen' <[email-masked]>; 'Leena .' <[email-masked]>;
> 'Ekta Jesswani' <[email-masked]>; 'Shinette Grace Ochoa' <
> [email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Alina,
>
>
>
> Please pick our staff in burjuman same location.
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Friday, May 29, 2020 6:55 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Asad <[email-masked]>;
> Mostafa saad <[email-masked]>; Karthik Sankar <
> [email-masked]>; Denmark A <[email-masked]>; Umang Mehrotra
> <[email-masked]>; Simone van Geemen <[email-masked]>;
> Veronique Bachmann <[email-masked]>; customer care <
> [email-masked]>; Account <[email-masked]>; ChildrenWomen <
> [email-masked]>; Leena . <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Thanks Mari for your assistance.
>
>
>
> Please confirm David and the second person will be picked up from the same
> location in the morning and they will be carrying their tools.
>
>
>
> @Eugene Mugisa <[email-masked]> Please arrange for a MW driver to
> pick up David by 8.00 am and take him directly to the customer's address.
> kindly provide the drivers number.
>
>
>
> This customer has faced a lot of issues and we cannot keep her waiting
> tomorrow.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Fri, May 29, 2020 at 6:19 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Alina,
>
>
>
> We apologize for what happen. Anyway, I have already advised our staff to
> finish the installation by tomorrow. 2 of our staff will be coming with
> your driver to abudhabi and they will be ready before 8:00AM. Kindly inform
> the same to your driver.
>
>
>
> Please advise your driver to call Mr David.
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Friday, May 29, 2020 4:33 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Asad <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Karthik Sankar <
> [email-masked]>; Denmark A <[email-masked]>; Umang Mehrotra
> <[email-masked]>; Simone van Geemen <[email-masked]>;
> Veronique Bachmann <[email-masked]>; customer care <
> [email-masked]>; Account <[email-masked]>; ChildrenWomen <
> [email-masked]>; Leena . <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Hi Mari,
>
>
> As per the customer, David did not have any tools.
>
>
>
> The customer lent his own tools. Our drivers can assist with off-loading
> the packages but they have their own delivery runs, so they cannot stay and
> assist.
>
>
>
> Please have someone else from your end go along with David and assist him
> with the installation.
>
>
> Besides, the customer has complained the wardrobe was not assembled
> properly in the first place and might need to be unassembled to put it
> together again causing further scratches and damages.
>
>
>
> The customer is, naturally, very disappointed at the level of service.
> Sharing with you the video of what the customer thinks went wrong.
>
>
>
> My contact number - 0558185592
>
>
>
> Also we would arrange a Driver to pick up David at 8.00 Am tomorrow and
> send for installation, request you to please ensure that he has proper
> tools required for the installation.
>
> We need to ensure that tomorrow the installation is completed without any
> inconvenience to the customer.
>
>
>
>  @Eugene Mugisa <[email-masked]> - Would need your assistance. We
> need to arrange Umar to pick up David at 8.00 am and ensure he leaves at
> 9.00 am for installation to Abu Dhabi. If customer location details
> required kindly contact the customer at 9.00 as installation has been
> promised by latest 12.00pm.
>
>
>
> Also please ensure the driver collects the item delivered to the customer
> today. Please share the drivers number so that I can keep a
> followup tomorrow.
>
>
>
> @Asad <[email-masked]> - We would need to compensate the customer for
> all the hassle she has faced. Please advise
>
>
>
>
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 7:07 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mari,
>
>
>
> The item was not assembled as David did not have the necessary tools
> (screws)
>
>
>
> We need to arrange the item to be assembled completely. We would need to
> send someone tomorrow to complete the installation
>
>
>
> Please advise asap to inform the customer
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 10:35 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Please help our person to carry the boxes and accompany him. We need both
> cooperation to solve this matter.
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Thursday, May 28, 2020 10:09 AM
> *To:* 'Alina D'Souza' <[email-masked]>
> *Cc:* 'Mostafa saad' <[email-masked]>; 'Karthik Sankar' <
> [email-masked]>; 'Vipul Arora' <[email-masked]>; 'Furqan
> hameed' <[email-masked]>; 'Ammir De Los Reyes' <
> [email-masked]>; 'Inbound.fc' <[email-masked]>;
> 'Denmark A' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>;
> 'Mary Ann Balancio' <[email-masked]>; 'Eugene Mugisa' <
> [email-masked]>; 'Simone van Geemen' <[email-masked]>;
> 'Veronique Bachmann' <[email-masked]>; 'customer care' <
> [email-masked]>; 'Account' <[email-masked]>;
> 'ChildrenWomen' <[email-masked]>; 'Leena .' <[email-masked]>;
> 'Ekta Jesswani' <[email-masked]>; 'Shinette Grace Ochoa' <
> [email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> 055 820 4702 - DAVID
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Thursday, May 28, 2020 10:04 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Karthik Sankar <
> [email-masked]>; Vipul Arora <[email-masked]>; Furqan hameed <
> [email-masked]>; Ammir De Los Reyes <[email-masked]>;
> Inbound.fc <[email-masked]>; Denmark A <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Mary Ann Balancio <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Simone van
> Geemen <[email-masked]>; Veronique Bachmann <[email-masked]>;
> customer care <[email-masked]>; Account <[email-masked]>;
> ChildrenWomen <[email-masked]>; Leena . <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Dear Mari,
>
>
>
> Can we get Davids number or ask him to call Mostafa 0552853128
>
>
>
> Our Team is trying to find him and he isn't there in the warehouse
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 9:59 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Our person DAVID is in your warehouse since 9:00 AM. He is waiting and he
> never left.
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Thursday, May 28, 2020 9:43 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Karthik Sankar <
> [email-masked]>; Vipul Arora <[email-masked]>; Furqan hameed <
> [email-masked]>; Ammir De Los Reyes <[email-masked]>;
> Inbound.fc <[email-masked]>; Denmark A <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Mary Ann Balancio <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Simone van
> Geemen <[email-masked]>; Veronique Bachmann <[email-masked]>;
> customer care <[email-masked]>; Account <[email-masked]>;
> ChildrenWomen <[email-masked]>; Leena . <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <
> [email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Hi Mari,
>
>
>
> Please can you check with David, as he left from the warehouse
>
>
>
> Kindly advise asap the driver is ready to take him and visit the customer
> and drop him back
>
>
>
> Please ask David to meet Mostafa.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 9:15 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Mostafa,
>
>
>
> Our person is in your warehouse right now. His name is DAVID. He is
> searching for you, umang or denamrk.
>
>
>
> Your driver has to take our staff back to Dubai. Otherwise it’s a big
> problem for us. We are here to help, please you have to help us also.
>
>
>
>
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, May 28, 2020 9:08 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Karthik Sankar <
> [email-masked]>; Vipul Arora <[email-masked]>; Furqan hameed <
> [email-masked]>; Ammir De Los Reyes <[email-masked]>;
> Inbound.fc <[email-masked]>; Denmark A <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Mary Ann Balancio <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Simone van
> Geemen <[email-masked]>; Veronique Bachmann <[email-masked]>;
> Mona Ataya <[email-masked]>; customer care <[email-masked]>;
> Account <[email-masked]>; ChildrenWomen <
> [email-masked]>; Leena . <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Hello Mari
>
>
>
> As we agreed with your person it must be here at the WH with our morning
> driver also we already arranged with him and one from our driver to pick
> up him from his room at the morning to send him with Abu Dhabi driver but
> he is didn't reach
>
>
>
> So again we faced the same issue as yesterday we have driver will go to
> Abu Dhabi at 1 PM but he will droop your person to the customer and after
> that, he will go to continue his Work.
>
>
>
> @Ekta Jesswani <[email-masked]>  @Eugene Mugisa <[email-masked]> FYI
> we didn't have any driver to droop this person to the customer and wait for
> him until he finishes and returned him back to Dubai on the same day
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Wed, May 27, 2020 at 6:12 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Alinia,
>
>
>
> 9AM our person will be in your warehouse tomorrow. Please make it ready at
> 9:00 AM.
>
>
>
> Thank you.
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 5:58 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Karthik Sankar <[email-masked]>; Mostafa saad <
> [email-masked]>; Vipul Arora <[email-masked]>; Furqan
> hameed <[email-masked]>; Ammir De Los Reyes <
> [email-masked]>; Inbound.fc <[email-masked]>;
> Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mary Ann Balancio <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Simone van Geemen <[email-masked]>;
> Veronique Bachmann <[email-masked]>; Mona Ataya <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>;
> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Sure Mari,
>
>
>
> @Eugene Mugisa <[email-masked]> @Mostafa saad
> <[email-masked]> Please arrange the same.
>
>
>
> Delivery has to be organised before 1.00 pm
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, May 27, 2020 at 5:43 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Our staff will be in your warehouse again tomorrow morning to go to
> abudhabi with your driver. Please note that your driver has to take our
> staff back to Dubai and not leave in customer home.
>
>
>
> Kindly advise please.
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 3:24 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Karthik Sankar <[email-masked]>; Mostafa saad <
> [email-masked]>; Vipul Arora <[email-masked]>; Furqan
> hameed <[email-masked]>; Ammir De Los Reyes <
> [email-masked]>; Inbound.fc <[email-masked]>;
> Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mary Ann Balancio <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Simone van Geemen <[email-masked]>;
> Veronique Bachmann <[email-masked]>; Mona Ataya <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>;
> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Hi Eugene,
>
>
>
> Please advise we had promised the Customer at 12.00
>
>
>
> The item has been collected
>
>
>
> Please confirm asap
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, May 27, 2020 at 1:12 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> The location of the customer is in Abu dhabi.
>
>
>
> As per Mostafa mumzworld, your driver will drop only our person to
> customer location stay there to install the item. What about the return
> item and how our person will go back to Dubai then?.
>
>
>
> Could you please clarify this situation.
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 1:05 PM
> *To:* Karthik Sankar <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Vipul Arora <
> [email-masked]>; Furqan hameed <[email-masked]>; Ammir De Los
> Reyes <[email-masked]>; Inbound.fc <[email-masked]>;
> Mari Ibasan (CW.Accounts) <[email-masked]>; Denmark A <
> [email-masked]>; Umang Mehrotra <[email-masked]>; Mary Ann
> Balancio <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Simone van Geemen <[email-masked]>; Veronique Bachmann <
> [email-masked]>; Mona Ataya <[email-masked]>; customer care <
> [email-masked]>; Account <[email-masked]>; ChildrenWomen <
> [email-masked]>; Leena . <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Hi Mostafe / Eugene,
>
>
>
> Whats an update on this?
>
>
>
> Received a call from a customer that a driver has gone to collect the item
>
>
>
> Whereas we should have collected during the installation of the new order.
>
>
>
> Customer doesn't have the box there are more chances on damages in transit
> on the old item.
>
>
>
> Advise asap.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, May 27, 2020 at 12:32 PM Karthik Sankar <[email-masked]>
> wrote:
>
> Hi Vipul/Furqan,
>
>
>
> Please assist Childrenwomen so they can proceed with this.
>
>
> Regards,
>
>
>
>
>
>
>
> On Wed, 27 May 2020 at 12:30, Mostafa saad <[email-masked]>
> wrote:
>
> Hello Mari
>
>
>
>
>
> Please send the driver to me now to send him with our driver.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Wed, May 27, 2020 at 11:49 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Our person is in your warehouse already, but let them finish first the
> offloading of items from truck before going to your customer. His name is
> Endurance.
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Wednesday, May 27, 2020 11:39 AM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
> [email-masked]>; Denmark A <[email-masked]>; Umang Mehrotra
> <[email-masked]>; Mary Ann Balancio <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Simone van Geemen <[email-masked]>;
> Veronique Bachmann <[email-masked]>; Mona Ataya <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>;
> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Hello Alina
>
>
>
> As per our reply yesterday that delivery guy should be here at 12 to send
> him to the customer with our driver. after our driver collects this item I
> will confirm with you.
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Wed, May 27, 2020 at 11:27 AM Alina D'Souza <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> Whats the update on this?
>
>
>
> Did we get the driver arranged for pick up and assemble?
>
>
>
> By what time should i advise the team reaching for assembling?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, May 26, 2020 at 2:11 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
> Customer contact number is 0503134744
>
>
>
>  Regards,
>
> Alina
>
>
>
> On Tue, May 26, 2020 at 2:06 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
> Please ensure i have advised the customer that the item will be delivered
> and assembled tomorrow and if collection can be done the same time.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, May 26, 2020 at 1:52 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Mari
>
>
>
> Please send him again tomorrow at 12 PM.
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Tue, May 26, 2020 at 1:44 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> As per your warehouse team, the installation of the  item G270 has been
> postponed from your side. Our person have left already your warehouse.
> Please advise when is your driver available for installation and inform us.
>
>
>
>
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Tuesday, May 26, 2020 1:20 PM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
> [email-masked]>; Denmark A <[email-masked]>; Umang Mehrotra
> <[email-masked]>; Mary Ann Balancio <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Simone van Geemen <[email-masked]>;
> Veronique Bachmann <[email-masked]>; Mona Ataya <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>;
> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Yes, we alredy proceed.
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Tue, May 26, 2020 at 9:24 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Umang / Denmark,
>
>
>
> Please advise,
>
>
>
> We need to arrange the item today
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, May 25, 2020 at 4:11 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Please provide us the VRA for the damage will return.
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Monday, May 25, 2020 2:54 PM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
> [email-masked]>; Denmark A <[email-masked]>; Umang Mehrotra
> <[email-masked]>; Mary Ann Balancio <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Simone van Geemen <[email-masked]>;
> Veronique Bachmann <[email-masked]>; Mona Ataya <
> [email-masked]>; customer care <[email-masked]>; Account <
> [email-masked]>; ChildrenWomen <[email-masked]>;
> Leena . <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
> Ok
>
>
>
> @Umang Mehrotra <[email-masked]>  Please hand it to me once it's
> ready.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Mon, May 25, 2020 at 2:27 PM Alina D'Souza <[email-masked]> wrote:
>
> Thanks Mari,
>
>
>
> @Mary Ann Balancio <[email-masked]> Please link the PO to the new
> order# 600868338. This is a replacement for the order# 600807389
>
>
>
> @Eugene Mugisa <[email-masked]> @Umang Mehrotra
> <[email-masked]> @Denmark A <[email-masked]>  - Once the item
> is received in our WH we need to send one our driver along with the person
> to assemble the item and collect the item to CRA_AR_RE12210
>
> Cam - Wardrobe - White
>
> @Mostafa saad <[email-masked]> Need a driver to assist the
> replacement and collection at the same time.
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, May 25, 2020 at 2:10 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> We will deliver the item to your warehouse by tomorrow along with the
> person who will assemble the item. We cannot deliver the item directly to
> your customer due to shortage of driver. I suggest you to please arrange
> driver tomorrow from your side and take our person from your warehouse to
> your customer home.
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Monday, May 25, 2020 1:58 PM
> *To:* Simone van Geemen <[email-masked]>
> *Cc:* Mari Ibasan (CW.Accounts) <[email-masked]>; Karthik Sankar <
> [email-masked]>; Veronique Bachmann <[email-masked]>;
> Mona Ataya <[email-masked]>; Denmark A <[email-masked]>;
> customer care <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Account <[email-masked]>; ChildrenWomen <
> [email-masked]>; Leena . <[email-masked]>
> *Subject:* Re: CAM G270
>
>
>
>  Hi Simone / Mari,
>
>
>
> Customer needs someone to replace and assemble the item for her, it is
> better if we send someone.
>
>
>
> We can arrange the collection from our side, however, we do not have
> anyone who can assemble item for the customer.
>
>
>
> Please advise if I can proceed to place a replacement order and share the
> PO with you to arrange the team to proceed for delivery and assembling at
> the same time tomorrow.
>
>
>
> Kindly advise.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, May 25, 2020 at 12:13 PM Simone van Geemen <[email-masked]>
> wrote:
>
> Dear Alina,
>
>
>
> Thanks for the support in full set replacement tomorrow. Do you have the
> option to send your driver with the item to the customer’s home and
> assemble there? You could pick up the damaged items directly? This avoids
> an additional step in the process and eliminates damages in logistics.
>
>
>
> @'Alina <[email-masked]> @'Veronique <[email-masked]>
> please liaise with the customer and please liaise with Mari on next steps.
>
>
>
> Kind regards,
>
>
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Monday, May 25, 2020 12:00 PM
> *To:* 'Simone van Geemen' <[email-masked]>; 'Alina D'Souza' <
> [email-masked]>; 'Karthik Sankar' <[email-masked]>
> *Cc:* 'Mona Ataya' <[email-masked]>; 'Denmark A' <
> [email-masked]>; 'customer care' <[email-masked]>; 'Umang
> Mehrotra' <[email-masked]>; 'Veronique Bachmann' <
> [email-masked]>; [email-masked]; 'ChildrenWomen' <
> [email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Ms Simone,
>
>
>
> Replacement would not be a problem as long as the parts of items are
> complete with 4boxes.
>
> Our warehouse is close today, so tomorrow will get new one and deliver to
> your warehouse. Upon delivery, our person will assemble the item in your
> warehouse. Please advise if we can get the damage item by tomorrow as well.
>
>
>
>
>
> *From:* Simone van Geemen <[email-masked]>
> *Sent:* Monday, May 25, 2020 11:43 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Alina D'Souza <
> [email-masked]>; Karthik Sankar <[email-masked]>
> *Cc:* Mona Ataya <[email-masked]>; Denmark A <[email-masked]>;
> customer care <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Veronique Bachmann <[email-masked]>; [email-masked];
> ChildrenWomen <[email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Hi Mari,
>
>
>
> Regardless of the warehouse check which we can do – this item is reported
> as damaged – see images below:
>
>
>
>
>
> Can we replace a full set and do assembly today or tomorrow?
>
>
>
> Thanks & Kind regards,
>
>
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Monday, May 25, 2020 11:36 AM
> *To:* 'Simone van Geemen' <[email-masked]>; 'Alina D'Souza' <
> [email-masked]>; 'Karthik Sankar' <[email-masked]>
> *Cc:* 'Mona Ataya' <[email-masked]>; 'Denmark A' <
> [email-masked]>; 'customer care' <[email-masked]>; 'Umang
> Mehrotra' <[email-masked]>; 'Veronique Bachmann' <
> [email-masked]>; [email-masked]; 'ChildrenWomen' <
> [email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Ms Simone,
>
>
>
> This item G270 have 4boxes and its wrapped all together when we delivered
> the items to your warehouse. Please check your warehouse team if how many
> boxes have delivered to your customer. It should be 4boxes. We can send our
> person to assemble the item.
>
>
>
>
>
> *From:* Simone van Geemen <[email-masked]>
> *Sent:* Monday, May 25, 2020 11:28 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Alina D'Souza <
> [email-masked]>; Karthik Sankar <[email-masked]>
> *Cc:* Mona Ataya <[email-masked]>; Denmark A <[email-masked]>;
> customer care <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Veronique Bachmann <[email-masked]>; [email-masked];
> ChildrenWomen <[email-masked]>
> *Subject:* RE: CAM G270
> *Importance:* High
>
>
>
> Hi Mari,
>
>
>
> This should be POMUMZ_DXB178973 as there has been only 1 PO from MW to you
> for this sku reference. @'Karthik <[email-masked]> please correct
> if needed.
>
>
>
> Can you please replace immediately? You can liaise with @'Alina
> <[email-masked]> for the customer address details.
>
>
>
> Hamid, please push the team to solve this case on urgent basis.
>
>
>
> Thanks,
>
>
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Monday, May 25, 2020 11:22 AM
> *To:* 'Alina D'Souza' <[email-masked]>
> *Cc:* [email-masked]; 'Simone van Geemen' <[email-masked]>;
> [email-masked]; 'customer care' <[email-masked]>;
> [email-masked]; 'Alina D'Souza' <[email-masked]>;
> [email-masked]; [email-masked]; 'ChildrenWomen' <
> [email-masked]>
> *Subject:* RE: CAM G270
>
>
>
> Dear Team
>
> Please advise the Purchase number for this item G270 in order to check
> from our record.
>
>
>
>
>
> On May 22, 2020 at 5:52 PM, Alina D'Souza <[email-masked]> wrote:
>
> Hi Simone / Karthik,
>
>
>
> Need your assistance here we do not have the stock in our warehouse for an
> immediate replacement.
>
>
>
> Can we get the missing piece or replacement tomorrow, The Customer doesn't
> have the box she threw it.
>
>
>
> Also if someone can assemble the item for her.
>
>
>
> Please advise
>
>
>
> Regards,
>
> Alina
>
>
>
> On Fri, May 22, 2020 at 5:43 PM Mona Ataya <[email-masked]> wrote:
>
> This product looks damaged please send a replacement and arrange to help
> her assemble if possible
>
> <p class=MsoNormal style='ms
>
>