Subject: RE: CAM G270/ 600807389
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'Karthik Sankar'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Leena .'" <[email-masked]>, "'Asad'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Simone van Geemen'" <[email-masked]>, "'Veronique Bachmann'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Account'" <[email-masked]>, "'ChildrenWomen'" <[email-masked]>, "'Ekta Jes
Date: Mon, 15 Jun 2020 12:26:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

This return item G270 CAM has missing parts (the drawer and screws). Below you said there is parts that not installed on the cabinet. Below parts are for the old one (first delivery). Your driver forget to bring that below parts. If you noticed, the attached photo fixed by our person has completed sets and no remaining parts should be installed.  Please call right now your customer to return back the below parts with screws,fail to return to us then price of the item will be applied to mumzworld account.

YOUR URGENT ACTION IS REEQUIRED.!

 

 

From: Mari Ibasan (CW.Accounts) <[email-masked]> 
Sent: Tuesday, June 9, 2020 10:12 AM
To: 'Denmark A' <[email-masked]>
Cc: 'Karthik Sankar' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Leena .' <[email-masked]>; 'Asad' <[email-masked]>; 'Samran Iftikhar' <[email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Mostafa saad' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>; 'Simone van Geemen' <[email-masked]>; 'Veronique Bachmann' <[email-masked]>; 'customer care' <[email-masked]>; 'Account' <[email-masked]>; 'ChildrenWomen' <[email-masked]>; 'Ekta Jesswani' <[email-masked]>; 'Shinette Grace Ochoa' <[email-masked]>
Subject: RE: CAM G270

Dear Denmark,

Please hand over the item to our driver today.

From: Denmark A <[email-masked]> 
Sent: Tuesday, June 9, 2020 9:54 AM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: Karthik Sankar <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Leena . <[email-masked]>; Asad <[email-masked]>; Samran Iftikhar <[email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad <[email-masked]>; Umang Mehrotra <[email-masked]>; Simone van Geemen <[email-masked]>; Veronique Bachmann <[email-masked]>; customer care <[email-masked]>; Account <[email-masked]>; ChildrenWomen <[email-masked]>; Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <[email-masked]>
Subject: Re: CAM G270

Hi Mari, 

Apologies for the delay, please find the attached VRA_AR_RE1087 for your reference.

Regards, 

Den mark

On Tue, Jun 9, 2020 at 9:48 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

REMINDER PLS

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 8, 2020 5:50 PM
To: 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >
Cc: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Asad' <[email-masked] <mailto:[email-masked]> >; 'Samran Iftikhar' <[email-masked] <mailto:[email-masked]> >; 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Team,

If this item G270 will not be returned before end of this week, we will going to charge you for this. We’ve sent several email and reminders but still no action from your side.

 

From: Karthik Sankar <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, June 4, 2020 4:24 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >
Cc: Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Returns Team,

Could someone please action on this since this is going on for so long?

Regards,

 

On Thu, 4 Jun 2020 at 16:16, Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

REMINDER PLS.!

Could somebody take necessary action please.

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 3, 2020 1:04 PM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Asad' <[email-masked] <mailto:[email-masked]> >
Cc: 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

REMINDER PLS

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 2, 2020 9:39 AM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Asad' <[email-masked] <mailto:[email-masked]> >
Cc: 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Team,

URGENT ACTION PLS.

Please provide the VRA for the return item G270. We supplied new one, but the damaged one still not receive til now.

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, May 30, 2020 5:01 PM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Asad' <[email-masked] <mailto:[email-masked]> >
Cc: 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Alina,

As per our person, the item is fix properly.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, May 30, 2020 2:14 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >
Cc: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Dear Mari,

Please check the video of the installation been done today.

The customer is very upset and will call for an installation person to fix it. Also the box still has some parts left which the customer said are not being used. 

Customer is not sure if it is required or she advised that she will throw it, please find the attached video and picture.

@Asad <mailto:[email-masked]>  @Veronique Bachmann <mailto:[email-masked]>   We need to compensate the customer, the customer was very sick and not happy with the work being done. 

There are slight scratches and it's not fixed properly. Please advise

Regards,

Alina

 

 

On Sat, May 30, 2020 at 11:00 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mari,

Checked with David and they should reach in 1 hour.

Will keep you posted.

Regards,

Alina

On Sat, 30 May 2020, 9:39 am Mari Ibasan (CW.Accounts), <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

As per our staff David, they are still in your warehouse til now waiting for the driver. Its late. They must go now as time is running and they have to finish it today.

Last Thursday they have reached Abudhabi exactly at 3:30PM. Too late. 

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, May 29, 2020 8:03 PM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Cc: 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Asad' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Alina,

Please pick our staff in burjuman same location.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, May 29, 2020 6:55 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Thanks Mari for your assistance.

Please confirm David and the second person will be picked up from the same location in the morning and they will be carrying their tools.

@Eugene Mugisa <mailto:[email-masked]>  Please arrange for a MW driver to pick up David by 8.00 am and take him directly to the customer's address. kindly provide the drivers number. 

This customer has faced a lot of issues and we cannot keep her waiting tomorrow. 

Regards,

Alina

On Fri, May 29, 2020 at 6:19 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

We apologize for what happen. Anyway, I have already advised our staff to finish the installation by tomorrow. 2 of our staff will be coming with your driver to abudhabi and they will be ready before 8:00AM. Kindly inform the same to your driver.

Please advise your driver to call Mr David.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, May 29, 2020 4:33 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Mari, 

As per the customer, David did not have any tools. 

The customer lent his own tools. Our drivers can assist with off-loading the packages but they have their own delivery runs, so they cannot stay and assist.

Please have someone else from your end go along with David and assist him with the installation. 

Besides, the customer has complained the wardrobe was not assembled properly in the first place and might need to be unassembled to put it together again causing further scratches and damages. 

The customer is, naturally, very disappointed at the level of service. Sharing with you the video of what the customer thinks went wrong.

My contact number - 0558185592

Also we would arrange a Driver to pick up David at 8.00 Am tomorrow and send for installation, request you to please ensure that he has proper tools required for the installation. 

We need to ensure that tomorrow the installation is completed without any inconvenience to the customer.

 @Eugene Mugisa <mailto:[email-masked]>  - Would need your assistance. We need to arrange Umar to pick up David at 8.00 am and ensure he leaves at 9.00 am for installation to Abu Dhabi. If customer location details required kindly contact the customer at 9.00 as installation has been promised by latest 12.00pm. 

Also please ensure the driver collects the item delivered to the customer today. Please share the drivers number so that I can keep a followup tomorrow.

@Asad <mailto:[email-masked]>  - We would need to compensate the customer for all the hassle she has faced. Please advise

 

 

Regards,

Alina

On Thu, May 28, 2020 at 7:07 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mari,

The item was not assembled as David did not have the necessary tools (screws)

We need to arrange the item to be assembled completely. We would need to send someone tomorrow to complete the installation

Please advise asap to inform the customer

Regards,

Alina

On Thu, May 28, 2020 at 10:35 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Please help our person to carry the boxes and accompany him. We need both cooperation to solve this matter.

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 10:09 AM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Cc: 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Vipul Arora' <[email-masked] <mailto:[email-masked]> >; 'Furqan hameed' <[email-masked] <mailto:[email-masked]> >; 'Ammir De Los Reyes' <[email-masked] <mailto:[email-masked]> >; 'Inbound.fc' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Mary Ann Balancio' <[email-masked] <mailto:[email-masked]> >; 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

055 820 4702 - DAVID

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 10:04 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Dear Mari,

Can we get Davids number or ask him to call Mostafa 0552853128

Our Team is trying to find him and he isn't there in the warehouse

Regards,

Alina

On Thu, May 28, 2020 at 9:59 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

Our person DAVID is in your warehouse since 9:00 AM. He is waiting and he never left.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 9:43 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Mari,

Please can you check with David, as he left from the warehouse

Kindly advise asap the driver is ready to take him and visit the customer and drop him back

Please ask David to meet Mostafa.

Regards,

Alina

On Thu, May 28, 2020 at 9:15 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mostafa,

Our person is in your warehouse right now. His name is DAVID. He is searching for you, umang or denamrk.

Your driver has to take our staff back to Dubai. Otherwise it’s a big problem for us. We are here to help, please you have to help us also.

 

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 9:08 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hello Mari

As we agreed with your person it must be here at the WH with our morning driver also we already arranged with him and one from our driver to pick up him from his room at the morning to send him with Abu Dhabi driver but he is didn't reach 

So again we faced the same issue as yesterday we have driver will go to Abu Dhabi at 1 PM but he will droop your person to the customer and after that, he will go to continue his Work.

@Ekta Jesswani <mailto:[email-masked]>   @Eugene Mugisa <mailto:[email-masked]>  FYI  we didn't have any driver to droop this person to the customer and wait for him until he finishes and returned him back to Dubai on the same day 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Wed, May 27, 2020 at 6:12 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alinia,

9AM our person will be in your warehouse tomorrow. Please make it ready at 9:00 AM.

Thank you.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 5:58 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Sure Mari,

@Eugene Mugisa <mailto:[email-masked]>  @Mostafa saad <mailto:[email-masked]>  Please arrange the same.

Delivery has to be organised before 1.00 pm

Regards,

Alina

On Wed, May 27, 2020 at 5:43 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

Our staff will be in your warehouse again tomorrow morning to go to abudhabi with your driver. Please note that your driver has to take our staff back to Dubai and not leave in customer home.

Kindly advise please.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 3:24 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Eugene,

Please advise we had promised the Customer at 12.00 

The item has been collected 

Please confirm asap

Regards,

Alina

On Wed, May 27, 2020 at 1:12 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

The location of the customer is in Abu dhabi.

As per Mostafa mumzworld, your driver will drop only our person to customer location stay there to install the item. What about the return item and how our person will go back to Dubai then?.

Could you please clarify this situation.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 1:05 PM
To: Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Mostafe / Eugene,

Whats an update on this?

Received a call from a customer that a driver has gone to collect the item

Whereas we should have collected during the installation of the new order.

Customer doesn't have the box there are more chances on damages in transit on the old item. 

Advise asap.

Regards,

Alina

On Wed, May 27, 2020 at 12:32 PM Karthik Sankar <[email-masked] <mailto:[email-masked]> > wrote:

Hi Vipul/Furqan,

Please assist Childrenwomen so they can proceed with this.

Regards,

 

On Wed, 27 May 2020 at 12:30, Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

Hello Mari

 

Please send the driver to me now to send him with our driver.

 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Wed, May 27, 2020 at 11:49 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Our person is in your warehouse already, but let them finish first the offloading of items from truck before going to your customer. His name is Endurance.

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 11:39 AM
To: Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hello Alina

As per our reply yesterday that delivery guy should be here at 12 to send him to the customer with our driver. after our driver collects this item I will confirm with you.

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Wed, May 27, 2020 at 11:27 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Whats the update on this?

Did we get the driver arranged for pick up and assemble?

By what time should i advise the team reaching for assembling?

Regards,

Alina

On Tue, May 26, 2020 at 2:11 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Customer contact number is 0503134744

 Regards,

Alina  

On Tue, May 26, 2020 at 2:06 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Please ensure i have advised the customer that the item will be delivered and assembled tomorrow and if collection can be done the same time.

Regards,

Alina

On Tue, May 26, 2020 at 1:52 PM Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

Hello Mari

Please send him again tomorrow at 12 PM. 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Tue, May 26, 2020 at 1:44 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

As per your warehouse team, the installation of the  item G270 has been postponed from your side. Our person have left already your warehouse. Please advise when is your driver available for installation and inform us.

 

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, May 26, 2020 1:20 PM
To: Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Yes, we alredy proceed. 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Tue, May 26, 2020 at 9:24 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Umang / Denmark,

Please advise,

We need to arrange the item today

Regards,

Alina

On Mon, May 25, 2020 at 4:11 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Please provide us the VRA for the damage will return.

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 2:54 PM
To: Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Ok 

@Umang Mehrotra <mailto:[email-masked]>   Please hand it to me once it's ready.

 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Mon, May 25, 2020 at 2:27 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Thanks Mari,

@Mary Ann Balancio <mailto:[email-masked]>  Please link the PO to the new order# 600868338. This is a replacement for the order# 600807389

@Eugene Mugisa <mailto:[email-masked]>  @Umang Mehrotra <mailto:[email-masked]>  @Denmark A <mailto:[email-masked]>   - Once the item is received in our WH we need to send one our driver along with the person to assemble the item and collect the item to CRA_AR_RE12210  

Cam - Wardrobe - White

 <mailto:[email-masked]> @Mostafa saad Need a driver to assist the replacement and collection at the same time. 

 

Regards,

Alina

On Mon, May 25, 2020 at 2:10 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

We will deliver the item to your warehouse by tomorrow along with the person who will assemble the item. We cannot deliver the item directly to your customer due to shortage of driver. I suggest you to please arrange driver tomorrow from your side and take our person from your warehouse to your customer home. 

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 1:58 PM
To: Simone van Geemen <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

 Hi Simone / Mari,

Customer needs someone to replace and assemble the item for her, it is better if we send someone.

We can arrange the collection from our side, however, we do not have anyone who can assemble item for the customer.

Please advise if I can proceed to place a replacement order and share the PO with you to arrange the team to proceed for delivery and assembling at the same time tomorrow.

Kindly advise.

Regards,

Alina

On Mon, May 25, 2020 at 12:13 PM Simone van Geemen <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

Thanks for the support in full set replacement tomorrow. Do you have the option to send your driver with the item to the customer’s home and assemble there? You could pick up the damaged items directly? This avoids an additional step in the process and eliminates damages in logistics. 

 <mailto:[email-masked]> @'Alina  <mailto:[email-masked]> @'Veronique please liaise with the customer and please liaise with Mari on next steps.

Kind regards,

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 12:00 PM
To: 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >
Cc: 'Mona Ataya' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Ms Simone,

Replacement would not be a problem as long as the parts of items are complete with 4boxes.

Our warehouse is close today, so tomorrow will get new one and deliver to your warehouse. Upon delivery, our person will assemble the item in your warehouse. Please advise if we can get the damage item by tomorrow as well.

 

From: Simone van Geemen <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:43 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Cc: Mona Ataya <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; ChildrenWomen <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Hi Mari, 

Regardless of the warehouse check which we can do – this item is reported as damaged – see images below:

 

Can we replace a full set and do assembly today or tomorrow?  

Thanks & Kind regards,

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:36 AM
To: 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >
Cc: 'Mona Ataya' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Ms Simone,

This item G270 have 4boxes and its wrapped all together when we delivered the items to your warehouse. Please check your warehouse team if how many boxes have delivered to your customer. It should be 4boxes. We can send our person to assemble the item.

 

From: Simone van Geemen <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:28 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Cc: Mona Ataya <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; ChildrenWomen <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270
Importance: High

Hi Mari,

This should be POMUMZ_DXB178973 as there has been only 1 PO from MW to you for this sku reference.  <mailto:[email-masked]> @'Karthik please correct if needed.

Can you please replace immediately? You can liaise with  <mailto:[email-masked]> @'Alina for the customer address details. 

Hamid, please push the team to solve this case on urgent basis. 

Thanks, 

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:22 AM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'customer care' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Team

Please advise the Purchase number for this item G270 in order to check from our record.

 

On May 22, 2020 at 5:52 PM, Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Simone / Karthik,

Need your assistance here we do not have the stock in our warehouse for an immediate replacement.

Can we get the missing piece or replacement tomorrow, The Customer doesn't have the box she threw it.

Also if someone can assemble the item for her.

Please advise

Regards,

Alina

On Fri, May 22, 2020 at 5:43 PM Mona Ataya < <mailto:[email-masked]> [email-masked]> wrote:

This product looks damaged please send a replacement and arrange to help her assemble if possible 

<p class=MsoNormal style='ms

Subject: RE: CAM G270
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Alina D'Souza'" <[email-masked]>, "'Leena .'" <[email-masked]>, "'Asad'" <[email-masked]>
Cc: "'Eugene Mugisa'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'Karthik Sankar'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Simone van Geemen'" <[email-masked]>, "'Veronique Bachmann'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Account'" <[email-masked]>, "'ChildrenWomen'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Shinette Grace Ochoa'" <[email-masked]>
Date: Sat, 30 May 2020 17:01:18 +0400

Dear Alina,

As per our person, the item is fix properly.

From: Alina D'Souza <[email-masked]> 
Sent: Saturday, May 30, 2020 2:14 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>; Leena . <[email-masked]>; Asad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>; Mostafa saad <[email-masked]>; Karthik Sankar <[email-masked]>; Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>; Simone van Geemen <[email-masked]>; Veronique Bachmann <[email-masked]>; customer care <[email-masked]>; Account <[email-masked]>; ChildrenWomen <[email-masked]>; Ekta Jesswani <[email-masked]>; Shinette Grace Ochoa <[email-masked]>
Subject: Re: CAM G270

Dear Mari,

Please check the video of the installation been done today.

The customer is very upset and will call for an installation person to fix it. Also the box still has some parts left which the customer said are not being used. 

Customer is not sure if it is required or she advised that she will throw it, please find the attached video and picture.

@Asad <mailto:[email-masked]>  @Veronique Bachmann <mailto:[email-masked]>   We need to compensate the customer, the customer was very sick and not happy with the work being done. 

There are slight scratches and it's not fixed properly. Please advise

Regards,

Alina

 

 

On Sat, May 30, 2020 at 11:00 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mari,

Checked with David and they should reach in 1 hour.

Will keep you posted.

Regards,

Alina

On Sat, 30 May 2020, 9:39 am Mari Ibasan (CW.Accounts), <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

As per our staff David, they are still in your warehouse til now waiting for the driver. Its late. They must go now as time is running and they have to finish it today.

Last Thursday they have reached Abudhabi exactly at 3:30PM. Too late. 

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, May 29, 2020 8:03 PM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Cc: 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Asad' <[email-masked] <mailto:[email-masked]> >; 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Alina,

Please pick our staff in burjuman same location.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, May 29, 2020 6:55 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Thanks Mari for your assistance.

Please confirm David and the second person will be picked up from the same location in the morning and they will be carrying their tools.

@Eugene Mugisa <mailto:[email-masked]>  Please arrange for a MW driver to pick up David by 8.00 am and take him directly to the customer's address. kindly provide the drivers number. 

This customer has faced a lot of issues and we cannot keep her waiting tomorrow. 

Regards,

Alina

On Fri, May 29, 2020 at 6:19 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

We apologize for what happen. Anyway, I have already advised our staff to finish the installation by tomorrow. 2 of our staff will be coming with your driver to abudhabi and they will be ready before 8:00AM. Kindly inform the same to your driver.

Please advise your driver to call Mr David.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, May 29, 2020 4:33 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Asad <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Mari, 

As per the customer, David did not have any tools. 

The customer lent his own tools. Our drivers can assist with off-loading the packages but they have their own delivery runs, so they cannot stay and assist.

Please have someone else from your end go along with David and assist him with the installation. 

Besides, the customer has complained the wardrobe was not assembled properly in the first place and might need to be unassembled to put it together again causing further scratches and damages. 

The customer is, naturally, very disappointed at the level of service. Sharing with you the video of what the customer thinks went wrong.

My contact number - 0558185592

Also we would arrange a Driver to pick up David at 8.00 Am tomorrow and send for installation, request you to please ensure that he has proper tools required for the installation. 

We need to ensure that tomorrow the installation is completed without any inconvenience to the customer.

 @Eugene Mugisa <mailto:[email-masked]>  - Would need your assistance. We need to arrange Umar to pick up David at 8.00 am and ensure he leaves at 9.00 am for installation to Abu Dhabi. If customer location details required kindly contact the customer at 9.00 as installation has been promised by latest 12.00pm. 

Also please ensure the driver collects the item delivered to the customer today. Please share the drivers number so that I can keep a followup tomorrow.

@Asad <mailto:[email-masked]>  - We would need to compensate the customer for all the hassle she has faced. Please advise

 

 

Regards,

Alina

On Thu, May 28, 2020 at 7:07 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mari,

The item was not assembled as David did not have the necessary tools (screws)

We need to arrange the item to be assembled completely. We would need to send someone tomorrow to complete the installation

Please advise asap to inform the customer

Regards,

Alina

On Thu, May 28, 2020 at 10:35 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Please help our person to carry the boxes and accompany him. We need both cooperation to solve this matter.

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 10:09 AM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Cc: 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >; 'Vipul Arora' <[email-masked] <mailto:[email-masked]> >; 'Furqan hameed' <[email-masked] <mailto:[email-masked]> >; 'Ammir De Los Reyes' <[email-masked] <mailto:[email-masked]> >; 'Inbound.fc' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Mary Ann Balancio' <[email-masked] <mailto:[email-masked]> >; 'Eugene Mugisa' <[email-masked] <mailto:[email-masked]> >; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Account' <[email-masked] <mailto:[email-masked]> >; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >; 'Leena .' <[email-masked] <mailto:[email-masked]> >; 'Ekta Jesswani' <[email-masked] <mailto:[email-masked]> >; 'Shinette Grace Ochoa' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

055 820 4702 - DAVID

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 10:04 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Dear Mari,

Can we get Davids number or ask him to call Mostafa 0552853128

Our Team is trying to find him and he isn't there in the warehouse

Regards,

Alina

On Thu, May 28, 2020 at 9:59 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

Our person DAVID is in your warehouse since 9:00 AM. He is waiting and he never left.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 9:43 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Mari,

Please can you check with David, as he left from the warehouse

Kindly advise asap the driver is ready to take him and visit the customer and drop him back

Please ask David to meet Mostafa.

Regards,

Alina

On Thu, May 28, 2020 at 9:15 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mostafa,

Our person is in your warehouse right now. His name is DAVID. He is searching for you, umang or denamrk.

Your driver has to take our staff back to Dubai. Otherwise it’s a big problem for us. We are here to help, please you have to help us also.

 

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, May 28, 2020 9:08 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hello Mari

As we agreed with your person it must be here at the WH with our morning driver also we already arranged with him and one from our driver to pick up him from his room at the morning to send him with Abu Dhabi driver but he is didn't reach 

So again we faced the same issue as yesterday we have driver will go to Abu Dhabi at 1 PM but he will droop your person to the customer and after that, he will go to continue his Work.

@Ekta Jesswani <mailto:[email-masked]>   @Eugene Mugisa <mailto:[email-masked]>  FYI  we didn't have any driver to droop this person to the customer and wait for him until he finishes and returned him back to Dubai on the same day 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Wed, May 27, 2020 at 6:12 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alinia,

9AM our person will be in your warehouse tomorrow. Please make it ready at 9:00 AM.

Thank you.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 5:58 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Sure Mari,

@Eugene Mugisa <mailto:[email-masked]>  @Mostafa saad <mailto:[email-masked]>  Please arrange the same.

Delivery has to be organised before 1.00 pm

Regards,

Alina

On Wed, May 27, 2020 at 5:43 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

Our staff will be in your warehouse again tomorrow morning to go to abudhabi with your driver. Please note that your driver has to take our staff back to Dubai and not leave in customer home.

Kindly advise please.

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 3:24 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Eugene,

Please advise we had promised the Customer at 12.00 

The item has been collected 

Please confirm asap

Regards,

Alina

On Wed, May 27, 2020 at 1:12 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

The location of the customer is in Abu dhabi.

As per Mostafa mumzworld, your driver will drop only our person to customer location stay there to install the item. What about the return item and how our person will go back to Dubai then?.

Could you please clarify this situation.

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 1:05 PM
To: Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Cc: Mostafa saad <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Ammir De Los Reyes <[email-masked] <mailto:[email-masked]> >; Inbound.fc <[email-masked] <mailto:[email-masked]> >; Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hi Mostafe / Eugene,

Whats an update on this?

Received a call from a customer that a driver has gone to collect the item

Whereas we should have collected during the installation of the new order.

Customer doesn't have the box there are more chances on damages in transit on the old item. 

Advise asap.

Regards,

Alina

On Wed, May 27, 2020 at 12:32 PM Karthik Sankar <[email-masked] <mailto:[email-masked]> > wrote:

Hi Vipul/Furqan,

Please assist Childrenwomen so they can proceed with this.

Regards,

 

On Wed, 27 May 2020 at 12:30, Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

Hello Mari

 

Please send the driver to me now to send him with our driver.

 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Wed, May 27, 2020 at 11:49 AM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Our person is in your warehouse already, but let them finish first the offloading of items from truck before going to your customer. His name is Endurance.

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 27, 2020 11:39 AM
To: Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Hello Alina

As per our reply yesterday that delivery guy should be here at 12 to send him to the customer with our driver. after our driver collects this item I will confirm with you.

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Wed, May 27, 2020 at 11:27 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Whats the update on this?

Did we get the driver arranged for pick up and assemble?

By what time should i advise the team reaching for assembling?

Regards,

Alina

On Tue, May 26, 2020 at 2:11 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Customer contact number is 0503134744

 Regards,

Alina  

On Tue, May 26, 2020 at 2:06 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Please ensure i have advised the customer that the item will be delivered and assembled tomorrow and if collection can be done the same time.

Regards,

Alina

On Tue, May 26, 2020 at 1:52 PM Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

Hello Mari

Please send him again tomorrow at 12 PM. 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Tue, May 26, 2020 at 1:44 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

As per your warehouse team, the installation of the  item G270 has been postponed from your side. Our person have left already your warehouse. Please advise when is your driver available for installation and inform us.

 

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, May 26, 2020 1:20 PM
To: Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Yes, we alredy proceed. 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Tue, May 26, 2020 at 9:24 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Umang / Denmark,

Please advise,

We need to arrange the item today

Regards,

Alina

On Mon, May 25, 2020 at 4:11 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Please provide us the VRA for the damage will return.

From: Mostafa saad <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 2:54 PM
To: Alina D'Souza <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mary Ann Balancio <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Shinette Grace Ochoa <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

Ok 

@Umang Mehrotra <mailto:[email-masked]>   Please hand it to me once it's ready.

 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Mon, May 25, 2020 at 2:27 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Thanks Mari,

@Mary Ann Balancio <mailto:[email-masked]>  Please link the PO to the new order# 600868338. This is a replacement for the order# 600807389

@Eugene Mugisa <mailto:[email-masked]>  @Umang Mehrotra <mailto:[email-masked]>  @Denmark A <mailto:[email-masked]>   - Once the item is received in our WH we need to send one our driver along with the person to assemble the item and collect the item to CRA_AR_RE12210  

Cam - Wardrobe - White

@Mostafa saad <mailto:[email-masked]>  Need a driver to assist the replacement and collection at the same time. 

 

Regards,

Alina

On Mon, May 25, 2020 at 2:10 PM Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

We will deliver the item to your warehouse by tomorrow along with the person who will assemble the item. We cannot deliver the item directly to your customer due to shortage of driver. I suggest you to please arrange driver tomorrow from your side and take our person from your warehouse to your customer home. 

 

From: Alina D'Souza <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 1:58 PM
To: Simone van Geemen <[email-masked] <mailto:[email-masked]> >
Cc: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; Mona Ataya <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Leena . <[email-masked] <mailto:[email-masked]> >
Subject: Re: CAM G270

 Hi Simone / Mari,

Customer needs someone to replace and assemble the item for her, it is better if we send someone.

We can arrange the collection from our side, however, we do not have anyone who can assemble item for the customer.

Please advise if I can proceed to place a replacement order and share the PO with you to arrange the team to proceed for delivery and assembling at the same time tomorrow.

Kindly advise.

Regards,

Alina

On Mon, May 25, 2020 at 12:13 PM Simone van Geemen <[email-masked] <mailto:[email-masked]> > wrote:

Dear Alina,

Thanks for the support in full set replacement tomorrow. Do you have the option to send your driver with the item to the customer’s home and assemble there? You could pick up the damaged items directly? This avoids an additional step in the process and eliminates damages in logistics. 

 <mailto:[email-masked]> @'Alina  <mailto:[email-masked]> @'Veronique please liaise with the customer and please liaise with Mari on next steps.

Kind regards,

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 12:00 PM
To: 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >
Cc: 'Mona Ataya' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Ms Simone,

Replacement would not be a problem as long as the parts of items are complete with 4boxes.

Our warehouse is close today, so tomorrow will get new one and deliver to your warehouse. Upon delivery, our person will assemble the item in your warehouse. Please advise if we can get the damage item by tomorrow as well.

 

From: Simone van Geemen <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:43 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Cc: Mona Ataya <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; ChildrenWomen <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Hi Mari, 

Regardless of the warehouse check which we can do – this item is reported as damaged – see images below:

 

Can we replace a full set and do assembly today or tomorrow?  

Thanks & Kind regards,

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:36 AM
To: 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Karthik Sankar' <[email-masked] <mailto:[email-masked]> >
Cc: 'Mona Ataya' <[email-masked] <mailto:[email-masked]> >; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Veronique Bachmann' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Ms Simone,

This item G270 have 4boxes and its wrapped all together when we delivered the items to your warehouse. Please check your warehouse team if how many boxes have delivered to your customer. It should be 4boxes. We can send our person to assemble the item.

 

From: Simone van Geemen <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:28 AM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Cc: Mona Ataya <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Veronique Bachmann <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; ChildrenWomen <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270
Importance: High

Hi Mari,

This should be POMUMZ_DXB178973 as there has been only 1 PO from MW to you for this sku reference.  <mailto:[email-masked]> @'Karthik please correct if needed.

Can you please replace immediately? You can liaise with  <mailto:[email-masked]> @'Alina for the customer address details. 

Hamid, please push the team to solve this case on urgent basis. 

Thanks, 

 

From: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, May 25, 2020 11:22 AM
To: 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; 'Simone van Geemen' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'customer care' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> ; 'ChildrenWomen' <[email-masked] <mailto:[email-masked]> >
Subject: RE: CAM G270

Dear Team

Please advise the Purchase number for this item G270 in order to check from our record.

 

On May 22, 2020 at 5:52 PM, Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Simone / Karthik,

Need your assistance here we do not have the stock in our warehouse for an immediate replacement.

Can we get the missing piece or replacement tomorrow, The Customer doesn't have the box she threw it.

Also if someone can assemble the item for her.

Please advise

Regards,

Alina

On Fri, May 22, 2020 at 5:43 PM Mona Ataya < <mailto:[email-masked]> [email-masked]> wrote:

This product looks damaged please send a replacement and arrange to help her assemble if possible 

<p class=MsoNormal style='ms