Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
From: "Asad ." <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Omar Ismail <[email-masked]>, Samiya Sheikh <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, Radwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, Outbound.fc <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 07:54:32 +0000
List-Id: <ccteam.mumzworld.com>

Okay Thanks.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
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From: Mohit Caleb <[email-masked]>
Date: Monday, 15 June 2020 at 11:20 AM
To: "Asad ." <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Omar Ismail <[email-masked]>, Samiya Sheikh <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, Radwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2

Hi Asad,

Mary Ann from the CC team confirmed from the customer that she is missing 12 quantities which we have sent today.

@Outbound.fc<mailto:[email-masked]> - Kindly check all Re-Ship items handed over to you before proceeding with Shipping
[Image removed by sender.]ᐧ

On Mon, Jun 15, 2020 at 9:35 AM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Team, again please be 100% sure if this will actually solve the customers problem?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Syed Yakoob <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 June 2020 at 9:03 AM
To: Omar Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mohit Caleb <[email-masked]<mailto:[email-masked]>>, Samiya Sheikh <[email-masked]<mailto:[email-masked]>>, "Asad ." <[email-masked]<mailto:[email-masked]>>, Vipin Raj <[email-masked]<mailto:[email-masked]>>, Vipul Arora <[email-masked]<mailto:[email-masked]>>, Radwa Ali <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, "Outbound.fc" <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, lastmile <[email-masked]<mailto:[email-masked]>>, Mostafa saad <[email-masked]<mailto:[email-masked]>>, Anas nazzal <[email-masked]<mailto:[email-masked]>>, Shady Elgendy <[email-masked]<mailto:[email-masked]>>, Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2

Hello Omar,

Thanks for your email. @Mohit Caleb<mailto:[email-masked]> reship prepared of 12 pcs and sent to Mostafa Saad. @Mostafa saad<mailto:[email-masked]> please confirm and send this out for delivery ASAP.

Best Regards,
Error! Filename not specified.

Error! Filename not specified.ᐧ

On Mon, 15 Jun 2020 at 08:45, Omar Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

The missing parts 12 pcs handed to Syed.

@Syed Yakoob<mailto:[email-masked]> , please proceed.

Thanks,

Omar Ismail | Mumzworld Services
Email: [email-masked]<mailto:[email-masked]>

On Mon, Jun 15, 2020 at 8:29 AM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Team, it is extremely important to truly understand the problem before we jump on the conclusion. Now in front of customer we look like cowboys who don’t know what is going on in the organization.

Please fully understand customers problem and plan solution as soon as possible,

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Mohit Caleb <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 14 June 2020 at 8:53 PM
To: Omar Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>, Vipin Raj <[email-masked]<mailto:[email-masked]>>, Syed Yakoob <[email-masked]<mailto:[email-masked]>>, Vipul Arora <[email-masked]<mailto:[email-masked]>>, Radwa Ali <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, "Outbound.fc" <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, lastmile <[email-masked]<mailto:[email-masked]>>, Mostafa saad <[email-masked]<mailto:[email-masked]>>, Anas nazzal <[email-masked]<mailto:[email-masked]>>, Shady Elgendy <[email-masked]<mailto:[email-masked]>>, Mohamed Magdy <[email-masked]<mailto:[email-masked]>>, "Asad ." <[email-masked]<mailto:[email-masked]>>
Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2

Hi Omar,

As per Bundle Description "Pampers Aqua Pure Water Wipes 6x3x48's"
The Customer was supposed to receive a total of 18 Packs (6x3x48 Pcs per pack )
We have sent her 3 pcs initially & 3 pcs again when we reshipped,

Kindly check if the missing 12 pieces can be retrieved else we need to create a new order for the customer with complete items

Thanks & Regards
Error! Filename not specified.ᐧ

On Sat, Jun 13, 2020 at 10:44 AM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Did we not ship the missing parts only? What is going on here?

Please explain exactly what was the customers problem and what action we took to resolve? It seems we didn’t resolve the issue?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 13 June 2020 at 10:29 AM
To: Vipin Raj <[email-masked]<mailto:[email-masked]>>, Omar Ismail <[email-masked]<mailto:[email-masked]>>, Syed Yakoob <[email-masked]<mailto:[email-masked]>>, Vipul Arora <[email-masked]<mailto:[email-masked]>>, Mohit Caleb <[email-masked]<mailto:[email-masked]>>
Cc: "Asad ." <[email-masked]<mailto:[email-masked]>>, Radwa Ali <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, "Outbound.fc" <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, lastmile <[email-masked]<mailto:[email-masked]>>, Mostafa saad <[email-masked]<mailto:[email-masked]>>, Anas nazzal <[email-masked]<mailto:[email-masked]>>, Shady Elgendy <[email-masked]<mailto:[email-masked]>>, Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2

Hi Team,

the customer again received 3 packages (48 wipes). supposed to be  6x3x48's. please confirm.

HGT-HGT-8001090603371<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108699>
Pampers Aqua Pure Water Wipes 6x3x48's

On Mon, Jun 8, 2020 at 12:33 PM Vipin Raj <[email-masked]<mailto:[email-masked]>> wrote:
Dear All,

Item packed and handover to lastmile.

On Mon, Jun 8, 2020 at 12:28 PM Omar Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi Dears,

The missing parts are found and handed to Vipin.

@Vipin Raj<mailto:[email-masked]> , Please proceed.

Thanks,

Omar Ismail | Mumzworld Services
Email: [email-masked]<mailto:[email-masked]>

On Mon, Jun 8, 2020 at 11:49 AM Asad . <[email-masked]<mailto:[email-masked]>> wrote:
Omar, Please update in next 30 minutes, we should be super-fast in resolving customer issues.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Mohit Caleb <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 June 2020 at 10:52 AM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>, Omar Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, Asad <[email-masked]<mailto:[email-masked]>>, "Outbound.fc" <[email-masked]<mailto:[email-masked]>>, Vipul Arora <[email-masked]<mailto:[email-masked]>>, Vipin Raj <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, lastmile <[email-masked]<mailto:[email-masked]>>, Mostafa saad <[email-masked]<mailto:[email-masked]>>, Syed Yakoob <[email-masked]<mailto:[email-masked]>>, Anas nazzal <[email-masked]<mailto:[email-masked]>>
Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2

+Omar Ismail<mailto:[email-masked]>

Could you please check on this
Error! Filename not specified.ᐧ

On Mon, Jun 8, 2020 at 10:45 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Eugene and Asad,
The customer calls almost daily. She wants a refund or a new package.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
Error! Filename not specified.

On Sat, Jun 6, 2020 at 10:45 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly note that the below customer called again to follow up the delivery of missing items.

Best Regards,
Anas Nazza

On Wed, Jun 3, 2020 at 9:23 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

May we have an update on this, please?

The customer needs it urgently.

Please update. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

On Mon, Jun 1, 2020 at 6:45 PM Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

please check the customer received the below instead of   6x3x48's  count
as the item, Pampers Aqua Pure Water Wipes 6x3x48's .

Thanks,
Amani

--
Error! Filename not specified.

--
Best Regards
Vipin

--
Error! Filename not specified.

--
[Image removed by sender.]