Subject: RE: Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC - Deluxe 3 Wheel Travel System // Missing Part
From: "James Jose \(Wahat Al Atfal\)" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>
Date: Mon, 15 Jun 2020 11:45:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

The replacement piece for item NB912247 is handed over to the driver. Please see the attached reference and coordinate with concerned driver. Thank you.

Best Regards,

 

James Jose

Sales Administrator

T: +971 6 527 8916

F: +971 6 527 8917

Sharjah, UAE P.O.box: 28189

 <http://www.wahatalatfal.com/> www.wahatalatfal.com

From: James Jose (Wahat Al Atfal) <[email-masked]> 
Sent: Monday, June 15, 2020 10:37 AM
To: 'Denmark A' <[email-masked]>
Cc: [email-masked]' <[email-masked]>; 'customer care' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Samran Iftikhar' <[email-masked]>; 'Umang Mehrotra' <[email-masked]>; 'Mohamed Magdy' <[email-masked]>
Subject: RE: Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC - Deluxe 3 Wheel Travel System // Missing Part

Dear Den Mark,

Our WH is in Industrial Area – 18, Sharjah. Please contact Mr. Hafeez – 058 870 0211. Thank you

 

Best Regards,

 

James Jose

Sales Administrator

T: +971 6 527 8916

F: +971 6 527 8917

Sharjah, UAE P.O.box: 28189

 <http://www.wahatalatfal.com/> www.wahatalatfal.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 15, 2020 10:26 AM
To: James Jose (Wahat Al Atfal) <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC - Deluxe 3 Wheel Travel System // Missing Part

Hi James, 

Could you please share with us your complete warehouse address and person to contact once our driver goes and hand over the item thank you. 

Regards, 

Den mark

On Mon, Jun 15, 2020 at 10:12 AM James Jose (Wahat Al Atfal) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Den Mark,

Sorry for the inconvenience caused. We will replace the item. Kindly arrange to send back the damaged item. Thank you.

Best Regards,

 

James Jose

Sales Administrator

T: +971 6 527 8916

F: +971 6 527 8917

Sharjah, UAE P.O.box: 28189

 <http://www.wahatalatfal.com/> www.wahatalatfal.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, June 14, 2020 2:50 PM
To: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Subject: Order #600871586 //Sku :NB912247 // Name :Baby Habibi ACC - Deluxe 3 Wheel Travel System // Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:missing_part_or_pieces
Comments :The bassinet of the stroller is missing, also there is a grey stain on the fabric of the sunshade.  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark