Subject: Re: Return Order #600830101 << Reference ID: 58061255 >>
From: Moataz Salah El Din <[email-masked]>
To: "Mohanad Abououf (DHL AE)" <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, "Ecom Helpdesk (DHL AE)" <[email-masked]>, "ae.mumzworld" <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 15 Jun 2020 10:48:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohanad,
Below are the shipper's details for order #600830101

Name: Fatma Al Lawati
Address: Al Inshirah street 15, Madinat Al Sultan Qaboos, 3631b, Muscat,
Oman
Phone: +96898590596
Email: [email-masked]

On Mon, 15 Jun 2020 at 10:37, Ronald Gaviola <[email-masked]> wrote:

> +Moataz Salah El Din <[email-masked]>
>
> Hi Mohanad,
>
> Please advise what details you need, please specify so we can provide
> accordingly.
>
>
>
> Regards,
> Ronald
>
> On Mon, Jun 15, 2020 at 9:57 AM Mohanad Abououf (DHL AE) <
> [email-masked]> wrote:
>
>> Hi Ronald,
>>
>>
>>
>> Ecom team will be able to guide you, please give us more details about
>> the collection.
>>
>>
>>
>> *Stay Safe!*
>>
>> *Mohanad AbouOuf*
>> Key Accounts Manager
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai, Meydan
>> United Arab Emirates
>>
>> Mobile: +971 56 177 0271
>> Toll Free: 600 567 567
>>
>> *DHL Express – Excellence. Simply delivered.*
>>
>>
>> *GO*
>> *GREEN* *– Environmental protection with DHL*
>>
>> *Please consider your environmental responsibility before printing this
>> e-mail.*
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 11:06 PM
>> *To:* ae.mumzworld <[email-masked]>; Mohanad Abououf (DHL AE) <
>> [email-masked]>
>> *Cc:* Moataz Salah El Din <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Customer Care
>> Team <[email-masked]>; Asad <[email-masked]>; Eugene Mugisa <
>> [email-masked]>
>> *Subject:* Re: Return Order #600830101 << Reference ID: 58061255 >>
>>
>>
>>
>> Khalid +Mohanad Abououf (DHL AE) <[email-masked]>
>>
>>
>>
>> Please guide us on how to arrange collection using the MyDHL+.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>> On Sun, Jun 14, 2020 at 7:55 PM <[email-masked]> wrote:
>>
>> Hi Ronald,
>>
>>
>>
>> Good day.
>>
>>
>>
>> The shipment was delivered on 26th May. In order to collect it, a
>> collection request will a have to arranged.
>>
>>
>>
>> Please provide me with the booking reference numbers once generated, in
>> order for me to follow up directly with our team in OMAN.
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Khalid Khalfan*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked]
>> >> Subject: Re: Return Order #600830101
>> >> Sent: Sat, 13 Jun 2020 15:35:58 UTC+04:00
>> >>
>> >>
>>
>> +ae.mumzworld <[email-masked]> Khalid
>> >>
>>
>>
>> >>
>>
>> Please retrieve the package and send it back to Shipper-Origin.
>>
>>
>>
>>
>> >>
>>
>> DHL-Express::1384886403
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> Regards,
>>
>> Ronald
>>
>>
>> >>
>>
>> On Thu, Jun 11, 2020 at 11:34 AM Moataz Salah El Din <
>> [email-masked]> wrote:
>> >>
>>
>> Dear Ronald,
>>
>> Can we arrange a pickup by DHL for the subject order as it was received
>> damaged. We've checked with the customer and she is willing to print the
>> AWB to be scanned by the courier.
>>
>>
>> >>
>>
>> --
>> >>
>>
>> *Best regards,*
>>
>> *Moataz Salah El-Din*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>> confidential business information. It is intended solely for the use of the
>> individual to whom it is addressed. If you are not the intended recipient
>> please contact the sender and delete this message and any attachment from
>> your system. Unauthorized publication, use, dissemination, forwarding,
>> printing or copying of this E-Mail and its attachments is strictly
>> prohibited.
>>
>

-- 
*Best regards,*
*Moataz Salah El-Din*
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE