Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check
From: "Edbert De Leon" <[email-masked]>
To: Samran Iftikhar <[email-masked]>
Cc: Marla Joy Laurico <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Returns.fc <[email-masked]>, TRIGON SERVICE <[email-masked]>, Alina D'Souza <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Laura Thomson <[email-masked]>, ANTHONY GODINHO <[email-masked]>, Jeremie Jizmundo <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Mon, 15 Jun 2020 05:59:43 +0000
List-Id: <ccteam.mumzworld.com>

Dear Samran,

Sales order is not a valid document for warranty claim. Please provide a copy of the invoice.

Thank you.

Edbert de Leon | Senior Technical Engineer
Trigon LLC | Trigon Service Center
Warehouse No. 11 | Al Qusais Industrial Area 1
Dubai| UAE
GPS Location: https://goo.gl/maps/H50R5
04-2563354 | [email-masked]<mailto:[email-masked]>

From: Samran Iftikhar <[email-masked]>
Sent: 15 June 2020 9:54 AM
To: Edbert De Leon <[email-masked]>
Cc: Marla Joy Laurico <[email-masked]>; customer care <[email-masked]>; Ekta Jesswani <[email-masked]>; Returns.fc <[email-masked]>; TRIGON SERVICE <[email-masked]>; Alina D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>; Laura Thomson <[email-masked]>; ANTHONY GODINHO <[email-masked]>; Jeremie Jizmundo <[email-masked]>; Kenneth Nwaso <[email-masked]>
Subject: Re: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear Edbert,

Please find the attached file for your reference.

Regards
Samran Iftakhar

On Wed, Jun 10, 2020 at 11:57 AM Edbert De Leon <[email-masked]<mailto:[email-masked]>> wrote:
Dear Samran/ Marla,

The file provided is sales order which is not valid for warranty claim. Please provide a copy of the original invoice for this item to apply for warranty.

Thank you.

Edbert de Leon | Senior Technical Engineer
Trigon LLC | Trigon Service Center
Warehouse No. 11 | Al Qusais Industrial Area 1
Dubai| UAE
GPS Location: https://goo.gl/maps/H50R5
04-2563354 | [email-masked]<mailto:[email-masked]>

From: Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Sent: 10 June 2020 10:55 AM
To: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
Cc: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear Edbert,

Please find the attached file for your reference.

Regards
Samran Iftakhar

On Tue, Jun 9, 2020 at 3:12 PM Edbert De Leon <[email-masked]<mailto:[email-masked]>> wrote:
Dear Marla,

I have not received any valid invoice from your team.

Thank you.

Edbert de Leon | Senior Technical Engineer
Trigon LLC | Trigon Service Center
Warehouse No. 11 | Al Qusais Industrial Area 1
Dubai| UAE
GPS Location: https://goo.gl/maps/H50R5
04-2563354 | [email-masked]<mailto:[email-masked]>

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: 09 June 2020 11:04 AM
To: customer care <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Cc: TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Edbert De Leon <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Hi,

Please advise if the documents has been given.

Regards,
Marla

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 2:40 PM
To: 'customer care' <[email-masked]<mailto:[email-masked]>>; 'Ekta Jesswani' <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Cc: 'TRIGON SERVICE' <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; 'ANTHONY GODINHO' <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; 'Kenneth Nwaso' <[email-masked]<mailto:[email-masked]>>; 'Edbert De Leon' <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear All,

Please provide the documents.

Regards,
Marla

From: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 12:17 PM
To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Cc: TRIGON SERVICE <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear Team,

We have replied numerous times regarding this item in a separate email conversation.  This product is already OOW. We have been asking for a copy of the original invoice which Mumzworld failed to provide.

Failure to provide the required document will hold the out-of-warranty status of this device.

Please refer to the attached email conversation which started last March 2020.

Thank you.

Edbert de Leon | Senior Technical Engineer
Trigon LLC | Trigon Service Center
Warehouse No. 11 | Al Qusais Industrial Area 1
Dubai| UAE
GPS Location: https://goo.gl/maps/H50R5
04-2563354 | [email-masked]<mailto:[email-masked]>

From: PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>
Sent: 08 June 2020 11:58 AM
To: Edbert De Leon <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Thanks & Regards,
Pavithran N. | Service Cordinator |  Trigon LLC | 04 2563354 Ext 100
GPS Location: https://goo.gl/maps/H50R5

Authorized Service Provider ::
[http://dc726.4shared.com/img/FYcH3W8j/s23/12862f3f210/samsung-logo]   [https://lightanddark.nz/assets/uploads/logos/Benq-Logo.png]     [https://www.partsit.com/img/manufacturers/elo-touch-systems.png]    [http://cdn3.afterdawn.fi/v3/news/small/viewsonic_logo.png]     [https://store.intelligent.net/ites3h/images/manufacturer/Optoma.png]

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 08, 2020 11:54 AM
To: PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Hi Sanjay and Pavi.

Please advise .

Laura in reading,

Thanks,
Marla
From: Laura Thomson <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 11:48 AM
To: Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Cc: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

+Looping in @Marla Joy Laurico<mailto:[email-masked]>

From: Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 11:41 AM
To: Jeremie Jizmundo <[email-masked]<mailto:[email-masked]>>; Laura Thomson <[email-masked]<mailto:[email-masked]>>
Cc: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>; PAVITHRAN NADORAN <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear Jeremie and Laura,

Please help us to get the positive response from the vendor.

Regards
Samran Iftakhar

On Tue, Jun 2, 2020 at 9:46 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi SANJAY,

Could you please share with us your complete address and contact person to whom we will hand over the item.

Regards,
Den mark

On Sun, May 31, 2020 at 12:16 AM SANJAY KOKOT <[email-masked]<mailto:[email-masked]>> wrote:
Dear Pavi,

Please do the needful….

Regards

Sanjay

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 30, 2020 7:34 PM
To: SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; SANJAY KOKOT <[email-masked]<mailto:[email-masked]>>; ANTHONY GODINHO <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Warranty check

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark
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