Subject: Re: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night Network Camera (DCS5020L) // Warranty check
From: Samran Iftikhar <[email-masked]>
To: Edbert De Leon <[email-masked]>
Cc: Marla Joy Laurico <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, TRIGON SERVICE <[email-masked]>, "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Laura Thomson <[email-masked]>, ANTHONY GODINHO <[email-masked]>, Jeremie Jizmundo <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Mon, 15 Jun 2020 09:54:06 +0400
List-Id: <ccteam.mumzworld.com>

Dear Edbert,

Please find the attached file for your reference.

Regards
Samran Iftakhar

On Wed, Jun 10, 2020 at 11:57 AM Edbert De Leon <
[email-masked]> wrote:

> Dear Samran/ Marla,
>
>
>
> The file provided is sales order which is not valid for warranty claim.
> Please provide a copy of the original invoice for this item to apply for
> warranty.
>
>
>
>
>
> Thank you.
>
>
>
> *Edbert de Leon | Senior Technical Engineer*
>
> Trigon LLC *|* Trigon Service Center
>
> Warehouse No. 11 *|* Al Qusais Industrial Area 1
>
> Dubai*|* UAE
>
> GPS Location: https://goo.gl/maps/H50R5
>
> 04-2563354 *| [email-masked]
>
>
>
>
>
>
>
> *From:* Samran Iftikhar <[email-masked]>
> *Sent:* 10 June 2020 10:55 AM
> *To:* Edbert De Leon <[email-masked]>
> *Cc:* Marla Joy Laurico <[email-masked]>; customer care <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Returns.fc <
> [email-masked]>; TRIGON SERVICE <[email-masked]>; Alina
> D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Laura Thomson <[email-masked]>;
> ANTHONY GODINHO <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Kenneth Nwaso <[email-masked]>
> *Subject:* Re: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
> Dear Edbert,
>
>
>
> Please find the attached file for your reference.
>
>
>
> Regards
>
> Samran Iftakhar
>
>
>
> On Tue, Jun 9, 2020 at 3:12 PM Edbert De Leon <
> [email-masked]> wrote:
>
> Dear Marla,
>
>
>
> I have not received any valid invoice from your team.
>
>
>
>
>
> Thank you.
>
>
>
> *Edbert de Leon | Senior Technical Engineer*
>
> Trigon LLC *|* Trigon Service Center
>
> Warehouse No. 11 *|* Al Qusais Industrial Area 1
>
> Dubai*|* UAE
>
> GPS Location: https://goo.gl/maps/H50R5
>
> 04-2563354 *| [email-masked]
>
>
>
>
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* 09 June 2020 11:04 AM
> *To:* customer care <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>
> *Cc:* TRIGON SERVICE <[email-masked]>; Alina D'Souza <
> [email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy
> <[email-masked]>; Laura Thomson <[email-masked]>; ANTHONY
> GODINHO <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Edbert De Leon <[email-masked]>
> *Subject:* RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
> Hi,
>
>
>
> Please advise if the documents has been given.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Monday, June 8, 2020 2:40 PM
> *To:* 'customer care' <[email-masked]>; 'Ekta Jesswani' <
> [email-masked]>; Returns.fc <[email-masked]>; customer care
> <[email-masked]>; Samran Iftikhar <[email-masked]>
> *Cc:* 'TRIGON SERVICE' <[email-masked]>; Alina D'Souza <
> [email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy
> <[email-masked]>; Laura Thomson <[email-masked]>; 'ANTHONY
> GODINHO' <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; 'Kenneth Nwaso' <[email-masked]>;
> 'Edbert De Leon' <[email-masked]>
> *Subject:* RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
> Dear All,
>
>
>
> Please provide the documents.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Edbert De Leon <[email-masked]>
> *Sent:* Monday, June 8, 2020 12:17 PM
> *To:* Marla Joy Laurico <[email-masked]>
> *Cc:* TRIGON SERVICE <[email-masked]>; Alina D'Souza <
> [email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy
> <[email-masked]>; Samran Iftikhar <[email-masked]>; Laura
> Thomson <[email-masked]>; ANTHONY GODINHO <
> [email-masked]>; Jeremie Jizmundo <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Kenneth Nwaso <[email-masked]>
> *Subject:* RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
> Dear Team,
>
>
>
> We have replied numerous times regarding this item in a separate email
> conversation.  This product is already OOW. We have been asking for a copy
> of the original invoice which Mumzworld failed to provide.
>
>
>
> Failure to provide the required document will hold the out-of-warranty
> status of this device.
>
>
>
> Please refer to the attached email conversation which started last March
> 2020.
>
>
>
>
>
> Thank you.
>
>
>
> *Edbert de Leon | Senior Technical Engineer*
>
> Trigon LLC *|* Trigon Service Center
>
> Warehouse No. 11 *|* Al Qusais Industrial Area 1
>
> Dubai*|* UAE
>
> GPS Location: https://goo.gl/maps/H50R5
>
> 04-2563354 *| [email-masked]
>
>
>
>
>
>
>
>
>
> *From:* PAVITHRAN NADORAN <[email-masked]>
> *Sent:* 08 June 2020 11:58 AM
> *To:* Edbert De Leon <[email-masked]>
> *Subject:* RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
>
>
>
>
> Thanks & Regards,
>
> Pavithran N. | Service Cordinator |  Trigon LLC | 04 2563354 Ext 100
>
> GPS Location: https://goo.gl/maps/H50R5
>
>
>
> *Authorized Service Provider :: *
>
>        [image:
> https://www.partsit.com/img/manufacturers/elo-touch-systems.png]   [image:
> http://cdn3.afterdawn.fi/v3/news/small/viewsonic_logo.png]    [image:
> https://store.intelligent.net/ites3h/images/manufacturer/Optoma.png]
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Monday, June 08, 2020 11:54 AM
> *To:* PAVITHRAN NADORAN <[email-masked]>; Denmark A <
> [email-masked]>; SANJAY KOKOT <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Laura Thomson <[email-masked]>;
> ANTHONY GODINHO <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>
> *Subject:* RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
> Hi Sanjay and Pavi.
>
>
>
> Please advise .
>
>
>
>
>
> Laura in reading,
>
>
>
> Thanks,
>
> Marla
>
> *From:* Laura Thomson <[email-masked]>
> *Sent:* Monday, June 8, 2020 11:48 AM
> *To:* Samran Iftikhar <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Marla Joy Laurico <[email-masked]>
> *Cc:* SANJAY KOKOT <[email-masked]>; Denmark A <
> [email-masked]>; ANTHONY GODINHO <[email-masked]>;
> PAVITHRAN NADORAN <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]
> >
> *Subject:* RE: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
> +Looping in @Marla Joy Laurico <[email-masked]>
>
>
>
> *From:* Samran Iftikhar <[email-masked]>
> *Sent:* Monday, June 8, 2020 11:41 AM
> *To:* Jeremie Jizmundo <[email-masked]>; Laura Thomson <
> [email-masked]>
> *Cc:* SANJAY KOKOT <[email-masked]>; Denmark A <
> [email-masked]>; ANTHONY GODINHO <[email-masked]>;
> PAVITHRAN NADORAN <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]
> >
> *Subject:* Re: SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt
> Day/Night Network Camera (DCS5020L) // Warranty check
>
>
>
> Dear Jeremie and Laura,
>
>
>
> Please help us to get the positive response from the vendor.
>
>
>
>
>
> Regards
>
> Samran Iftakhar
>
>
>
> On Tue, Jun 2, 2020 at 9:46 AM Denmark A <[email-masked]> wrote:
>
> Hi SANJAY,
>
>
>
> Could you please share with us your complete address and contact person to
> whom we will hand over the item.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, May 31, 2020 at 12:16 AM SANJAY KOKOT <[email-masked]>
> wrote:
>
> Dear Pavi,
>
>
>
> Please do the needful….
>
>
>
> Regards
>
>
>
> Sanjay
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, May 30, 2020 7:34 PM
> *To:* SANJAY KOKOT <[email-masked]>; SANJAY KOKOT <
> [email-masked]>; ANTHONY GODINHO <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Alina D'Souza <[email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* SO# 600454278 // TGN-DCS5020L // D-Link - Pan & Tilt Day/Night
> Network Camera (DCS5020L) // Warranty check
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Warranty check
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
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