Subject: Re: 600875759 - Missing PArt
From: Mary Anne Agapito <[email-masked]>
To: Mostafa Said <[email-masked]>, Omar Ismail <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Samiya Sheikh <[email-masked]>, Naib Khan <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Ashley Fernandes <[email-masked]>, Mohit Caleb <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 15 Jun 2020 09:53:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer is extremely upset that until now the issue was not resolved.
She doesn't want the item anymore, she wants to return it and have her
money back.

@Returns.fc <[email-masked]> @Alina D'Souza <[email-masked]>
- please arrange an urgent collection. The customer already filed a c
complaint to the consumer rights and threatened will make a big fuss if not
resolved immediately.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, Jun 12, 2020 at 1:54 AM Mostafa Said <[email-masked]>
wrote:

> +Omar Ismail <[email-masked]> Could you please assist in finding the
> missing part.
>
> On Thu, Jun 11, 2020 at 3:30 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Samiya
>>
>> It's not related to LM side , Please check wit OB team
>>
>> @Syed Yakoob <[email-masked]> @Mohit Caleb <[email-masked]>
>> Please check here
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Thu, Jun 11, 2020 at 3:23 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update urgently.
>>>
>>> Regards
>>>
>>> On Thu, Jun 11, 2020 at 3:21 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> the customer received 1 package only.
>>>>
>>>> @Mostafa saad <[email-masked]> @Naib Khan <[email-masked]> please
>>>> check and update.
>>>>
>>>> Regards
>>>>
>>>> On Tue, Jun 9, 2020 at 5:01 PM Nessy <[email-masked]> wrote:
>>>>
>>>>>
>>>>>
>>>>> Ifam Balance Swing Slide has 2 box’s qty.
>>>>>
>>>>>
>>>>>
>>>>> How many boxes customer received?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>> NESSY LANDICHO
>>>>>
>>>>>
>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>
>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <http://www.desertbeat.com/>[image:
>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>>> *Sent:* Tuesday, June 9, 2020 4:38 PM
>>>>> *To:* Nessy
>>>>> *Cc:* Yaseen Shaqra; Outbound.fc; Toy Corner; Wasim Abbas; Desert
>>>>> Beat Trading; Dolly Phulwani; lastmile; customer care; Michaela Manibo;
>>>>> Ashley Fernandes; Mohit Caleb
>>>>> *Subject:* Re: 600875759 - Missing PArt
>>>>>
>>>>>
>>>>>
>>>>> Hi Nessy,
>>>>>
>>>>>
>>>>>
>>>>> The customer could not assemble the item as there is no frame. The
>>>>> customer received only the swing.
>>>>>
>>>>>
>>>>>
>>>>> May we know how many boxes were shipped in reference to the above item?
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, 7 Jun 2020 at 10:08, Nessy <[email-masked]> wrote:
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Apologize for the inconvenience caused.
>>>>>
>>>>>
>>>>>
>>>>> Could you please ask the customer to assemble first the item as this
>>>>> is unusual for IFAM to get a missing parts.
>>>>>
>>>>>
>>>>>
>>>>> Please check and let us know which part is missing from the attached
>>>>> picture.
>>>>>
>>>>>
>>>>>
>>>>> Appreciate your help. Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>>
>>>>>
>>>>> NESSY LANDICHO
>>>>>
>>>>>
>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>
>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> <http://www.desertbeat.com/>[image:
>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Yaseen Shaqra [mailto:[email-masked]]
>>>>> *Sent:* Sunday, June 7, 2020 9:45 AM
>>>>> *To:* Mohit Caleb; Outbound.fc; Toy Corner; Wasim Abbas; Desert Beat
>>>>> Trading; Dolly Phulwani; Nessy
>>>>> *Cc:* lastmile; customer care; Michaela Manibo; Ashley Fernandes
>>>>> *Subject:* Re: 600875759 - Missing PArt
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Please check and assist on the missing parts
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 2, 2020 at 9:57 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Team,
>>>>>
>>>>> Please check as the customer said one part is missing
>>>>>
>>>>> DBT-IF-145
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=706026>
>>>>>
>>>>> iFam - Balance Swing Slide - Grey
>>>>>
>>>>>
>>>>> missing parts slide or frame (the swing arrived though)
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Please check this order ASAP
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>> --
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>
>
> --
>
>