Subject: RE: Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump Around Hearts - Gray // Missing Part
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Kia <[email-masked]>
Date: Mon, 15 Jun 2020 05:49:57 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We have delivery to your warehouse today. You can give the item to our driver and we will hand over also the replacement.

Name: Shafqat
Contact: 0502976307

Regards,
Bernadette

From: Denmark A <[email-masked]>
Sent: Monday, June 15, 2020 9:19 AM
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>; Liza Nocete <[email-masked]>; Babico Trading <[email-masked]>; Mark Jayson Canaria <[email-masked]>; Kia <[email-masked]>
Subject: Re: Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump Around Hearts - Gray // Missing Part

Hi Bernadette,

Good day,

Can we dispatch the item to your driver? if not can you please share us with your complete address and person number to whom we will hand over the item thank you.

Regards,
Den mark

On Sun, Jun 14, 2020 at 1:13 PM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Apologies for the inconvenience. Please return it to our warehouse and we will replace the whole item.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 10:11 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>; Kia <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump Around Hearts - Gray // Missing Part

Hi Bernadette,

POMUMZ_DXB208367

Regards,
Den mark

On Sun, Jun 14, 2020 at 10:11 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please send us also the PO reference.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 9:58 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Order #600885827 // Sku :BDM-646021 // Name :Hauck - Jump Around Hearts - Gray // Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:missing_part_or_pieces
Comments :Missing the part that makes music in the front and the back part as well

We appreciate your support in this matter, Thank you.

Regards,
Den mark