Subject: Re: SO # 600875527 // JRT-JK901115-90
From: Syed Yakoob <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, Asad <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa saad <[email-masked]>, "Outbound.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Mon, 15 Jun 2020 09:17:29 +0400
List-Id: <ccteam.mumzworld.com>

Hello Samiya,

Can you please reconfirm from the customer what they have received. We have
found extra car seat but not stroller.

Best Regards,

ᐧ

On Sat, 13 Jun 2020 at 11:07, Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly update urgently.
>
> Regards
>
> On Sat, Jun 13, 2020 at 10:59 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update if the stroller is found urgently. the customer is
>> following up and is very upset.
>>
>> Regards
>>
>> On Mon, Jun 8, 2020 at 3:58 PM Omar Ismail <[email-masked]> wrote:
>>
>>> Hi Syed,
>>>
>>> Please be informed that we checked for the missing part in the wh, but
>>> unfortunately couldn't find the same.
>>>
>>> Also, we have one item in our stock and the bundle is correct so please
>>> check the CCTV.
>>>
>>>
>>> *Thanks,*
>>>
>>> *Omar Ismail | Mumzworld Services*
>>> *Email: [email-masked] <[email-masked]>*
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 3:10 PM Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Hello Omar,
>>>>
>>>> Customer received the car seat. Stroller is missing. Please check and
>>>> update here.
>>>>
>>>> Best Regards,
>>>>
>>>> ᐧ
>>>>
>>>> On Mon, 8 Jun 2020 at 14:07, Omar Ismail <[email-masked]> wrote:
>>>>
>>>>> Hi Mohit,
>>>>>
>>>>> The missing part found and handed to Vipin.
>>>>>
>>>>> @Vipin Raj <[email-masked]> , Please proceed
>>>>>
>>>>> *Thanks,*
>>>>>
>>>>> *Omar Ismail | Mumzworld Services*
>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 1:05 PM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Omar Ismail <[email-masked]>
>>>>>>
>>>>>> Kindly check for the missing part.
>>>>>> ᐧ
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 9:04 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Kindly check and update urgently, the customer received the car seat
>>>>>>> without the stroller.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Wed, Jun 3, 2020 at 7:12 PM Yaser Mosanna <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Thank you Karthik.
>>>>>>>>
>>>>>>>> This was definitely collected, both car seat and stroller taped
>>>>>>>> together.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Yaser Mosanna
>>>>>>>>
>>>>>>>> On Wed, Jun 3, 2020, 7:04 PM Karthik Sankar <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Yaser,
>>>>>>>>>
>>>>>>>>> PO Number: POMUMZ_DXB202855
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 3 Jun 2020 at 10:44, <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Yaseen,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> JK901115-90 is always collected with stroller and car seat taped
>>>>>>>>>> together as a bundle.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please provide the PO number as well so I can follow up on my
>>>>>>>>>> side.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Yaser Mosanna
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>>>>>>>> *Sent:* Wednesday, June 3, 2020 10:39 AM
>>>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>>>> [email-masked]
>>>>>>>>>> *Cc:* customer care <[email-masked]>; Karthik Sankar <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Subject:* SO # 600875527 // JRT-JK901115-90
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please note that the customer confirmed that she received only
>>>>>>>>>> the car seat without the stroller
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
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