Subject: Re: Order #600831805 // JRT-JK806661-82 // Jikel - Agro Walker & Jumper - Cove Blue // Not working
From: Yaser Mosanna <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Denmark A <[email-masked]>, Karthik Sankar <[email-masked]>, Maysam Salemi <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Mon, 15 Jun 2020 09:16:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Attached is another replacement for the customer. We already put batteries
and tested and works perfectly fine.

It will be sent to you today.

Apologies for the inconvenience.

Regards,
Yaser Mosanna

On Sun, Jun 14, 2020, 10:31 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Customer received however the item is received and the music is low and
> can barely hear it even when she changed its batteries.
>
> Please check if we can get the spare music box
>
> Customer is requesting for a spare music box and not repairing or
> replacing the item. Kindly advise.
>
> Regards,
> Alina
>
> On Thu, May 28, 2020 at 3:29 PM Denmark A <[email-masked]> wrote:
>
>> Hi All,
>>
>> Spare item received and bound to reship to customer.
>>
>> Regards,
>> Den mark
>>
>> On Thu, May 28, 2020 at 3:08 PM Karthik Sankar <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> Item with Nasir. Please confirm receipt.
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Thu, 28 May 2020 at 14:55, Yaser Mosanna <[email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> The part was collected this morning.
>>>>
>>>>
>>>> Regards,
>>>> Yaser Mosanna
>>>>
>>>> On Wed, May 27, 2020, 12:31 PM Karthik Sankar <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> I will ask our inbound driver Nasir to collect it tomorrow (If normal
>>>>> collection happening else this will be done saturday).
>>>>>
>>>>> @Yaser Mosanna <[email-masked]>  Please hand this over to Nasir
>>>>> and mention Denmark's name so it won't be missed.
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 27 May 2020 at 12:26, Denmark A <[email-masked]> wrote:
>>>>>
>>>>>> If you have an item you need to deliver to us please hand it over,
>>>>>> if you do not have share your complete address and person to contact to
>>>>>> whom we will hand over the item.
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> On Wed, May 27, 2020 at 12:21 PM Yaser Mosanna <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> It needs to be collected.
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 27, 2020, 11:39 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Yaser,
>>>>>>>>
>>>>>>>> Well that's great thank you, Will you send the item here or we need
>>>>>>>> to collect it?
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Wed, May 27, 2020 at 11:34 AM Yaser Mosanna <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Den Mark,
>>>>>>>>>
>>>>>>>>> There is no need to return the product or any part if it to us.
>>>>>>>>>
>>>>>>>>> We will give the replacement part to collecting driver tomorrow,
>>>>>>>>> and you can send it to the customer.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Yaser Mosanna
>>>>>>>>>
>>>>>>>>> On Wed, May 27, 2020, 11:27 AM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Vendor,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>>> item back to you for your further evaluation.
>>>>>>>>>>
>>>>>>>>>> Also find the attached video for your reference.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hello so i received the jikel bouncer and walker
>>>>>>>>>> However the music part is not working at all.
>>>>>>>>>> Can you send me a replacement for only the top part which is the
>>>>>>>>>> part of the music?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Stay HOME Stay SAFE…
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>