Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
From: Syed Yakoob <[email-masked]>
To: Omar Ismail <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Samiya Sheikh <[email-masked]>, "Asad ." <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, Radwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 09:03:34 +0400
List-Id: <ccteam.mumzworld.com>

Hello Omar,

Thanks for your email. @Mohit Caleb <[email-masked]> reship prepared
of 12 pcs and sent to Mostafa Saad. @Mostafa saad
<[email-masked]> please
confirm and send this out for delivery ASAP.

Best Regards,

ᐧ

On Mon, 15 Jun 2020 at 08:45, Omar Ismail <[email-masked]> wrote:

> Hi,
>
> The missing parts 12 pcs handed to Syed.
>
> @Syed Yakoob <[email-masked]> , please proceed.
>
>
> *Thanks,*
>
> *Omar Ismail | Mumzworld Services*
> *Email: [email-masked] <[email-masked]>*
>
>
>
> On Mon, Jun 15, 2020 at 8:29 AM Asad . <[email-masked]> wrote:
>
>> Team, it is extremely important to truly understand the problem before we
>> jump on the conclusion. Now in front of customer we look like cowboys who
>> don’t know what is going on in the organization.
>>
>>
>>
>> Please fully understand customers problem and plan solution as soon as
>> possible,
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
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>>
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>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
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>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Mohit Caleb <[email-masked]>
>> *Date: *Sunday, 14 June 2020 at 8:53 PM
>> *To: *Omar Ismail <[email-masked]>
>> *Cc: *Samiya Sheikh <[email-masked]>, Vipin Raj <
>> [email-masked]>, Syed Yakoob <[email-masked]>, Vipul Arora <
>> [email-masked]>, Radwa Ali <[email-masked]>, Eugene Mugisa <
>> [email-masked]>, "Outbound.fc" <[email-masked]>,
>> customer care <[email-masked]>, lastmile <[email-masked]>,
>> Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>,
>> Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>,
>> "Asad ." <[email-masked]>
>> *Subject: *Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
>>
>>
>>
>> Hi Omar,
>>
>> As per Bundle Description "Pampers Aqua Pure Water Wipes 6x3x48's"
>> The Customer was supposed to receive a total of 18 Packs (6x3x48 Pcs per
>> pack )
>> We have sent her 3 pcs initially & 3 pcs again when we reshipped,
>>
>> Kindly check if the missing 12 pieces can be retrieved else we need to
>> create a new order for the customer with complete items
>>
>> Thanks & Regards
>>
>> ᐧ
>>
>>
>>
>> On Sat, Jun 13, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>
>> Did we not ship the missing parts only? What is going on here?
>>
>>
>>
>> Please explain exactly what was the customers problem and what action we
>> took to resolve? It seems we didn’t resolve the issue?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Samiya Sheikh <[email-masked]>
>> *Date: *Saturday, 13 June 2020 at 10:29 AM
>> *To: *Vipin Raj <[email-masked]>, Omar Ismail <[email-masked]>,
>> Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>,
>> Mohit Caleb <[email-masked]>
>> *Cc: *"Asad ." <[email-masked]>, Radwa Ali <[email-masked]>,
>> Eugene Mugisa <[email-masked]>, "Outbound.fc" <
>> [email-masked]>, customer care <[email-masked]>,
>> lastmile <[email-masked]>, Mostafa saad <[email-masked]>,
>> Anas nazzal <[email-masked]>, Shady Elgendy <[email-masked]>,
>> Mohamed Magdy <[email-masked]>
>> *Subject: *Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> the customer again received 3 packages (48 wipes). supposed to be
>> 6x3x48's. please confirm.
>>
>>
>> HGT-HGT-8001090603371
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108699>
>>
>> Pampers Aqua Pure Water Wipes 6x3x48's
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 12:33 PM Vipin Raj <[email-masked]> wrote:
>>
>> Dear All,
>>
>>
>>
>> Item packed and handover to lastmile.
>>
>>
>>
>> On Mon, Jun 8, 2020 at 12:28 PM Omar Ismail <[email-masked]> wrote:
>>
>> Hi Dears,
>>
>>
>>
>> The missing parts are found and handed to Vipin.
>>
>>
>>
>> @Vipin Raj <[email-masked]> , Please proceed.
>>
>>
>>
>> *Thanks,*
>>
>>
>>
>> *Omar Ismail | Mumzworld Services*
>>
>> *Email**: [email-masked] <[email-masked]>*
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 11:49 AM Asad . <[email-masked]> wrote:
>>
>> Omar, Please update in next 30 minutes, we should be super-fast in
>> resolving customer issues.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Mohit Caleb <[email-masked]>
>> *Date: *Monday, 8 June 2020 at 10:52 AM
>> *To: *Radwa Ali <[email-masked]>, Omar Ismail <[email-masked]>
>> *Cc: *Eugene Mugisa <[email-masked]>, Asad <[email-masked]>,
>> "Outbound.fc" <[email-masked]>, Vipul Arora <
>> [email-masked]>, Vipin Raj <[email-masked]>, customer care <
>> [email-masked]>, lastmile <[email-masked]>, Mostafa saad <
>> [email-masked]>, Syed Yakoob <[email-masked]>, Anas nazzal <
>> [email-masked]>
>> *Subject: *Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
>>
>>
>>
>> +Omar Ismail <[email-masked]>
>>
>> Could you please check on this
>>
>> *Error! Filename not specified.*ᐧ
>>
>>
>>
>> On Mon, Jun 8, 2020 at 10:45 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Eugene and Asad,
>>
>> The customer calls almost daily. She wants a refund or a new package.
>>
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 10:45 AM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly note that the below customer called again to follow up the
>> delivery of missing items.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazza
>>
>>
>>
>> On Wed, Jun 3, 2020 at 9:23 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> May we have an update on this, please?
>>
>>
>>
>> The customer needs it urgently.
>>
>>
>>
>> Please update. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>>
>> On Mon, Jun 1, 2020 at 6:45 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>> Dears,
>>
>>
>>
>> please check the customer received the below instead of   6x3x48's
>> count
>>
>> as the item, Pampers Aqua Pure Water Wipes 6x3x48's .
>>
>>
>>
>>
>>
>> Thanks,
>>
>> Amani
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Error! Filename not specified.*
>>
>>
>>
>>
>> --
>>
>> Best Regards
>>
>> Vipin
>>
>>
>>
>>
>> --
>>
>>
>