Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Mon, 15 Jun 2020 08:55:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

May we have an update on this, please?

Has this been delivered to the rightful owner? If not, please cancel the
customer is asking for a refund.

Please confirm. Awaiting your reply.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 14, 2020 at 9:17 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> The customer wants to cancel the order now and asking for a refund.
>
> Please inform us where is the shipment?
>
> Awaiting your response. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 14, 2020 at 9:15 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> May we have an update on this, please?
>>
>> The customer is on the line asking for her order.
>>
>> Please advise, we need an urgent update the customer is extremely furious.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]> wrote:
>>
>>> Hi Mary,
>>>
>>> Thanks for your assistance.
>>>
>>> +Mostafa saad <[email-masked]> please arrange collection and
>>> delivered t the right customer.
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Naib,
>>>>
>>>> Another person received the order, whose name is Sara. She called the
>>>> customer that her order was incorrectly delivered to her. The driver might
>>>> have been confused, the address we have is correct. Both customer have the
>>>> same Flat number but different building number.
>>>>
>>>> Please arrange the collection and deliver it to the rightful owner.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]> wrote:
>>>>
>>>>> Hi Mary,
>>>>>
>>>>> Order delivered to the same address which you mention POD attached.
>>>>>
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>>
>>>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The driver must have been confused about the address, it was
>>>>>> delivered to the wrong person.
>>>>>>
>>>>>> Please arrange the collection from the below address today or
>>>>>> tomorrow, as much as possible
>>>>>>
>>>>>> Sara
>>>>>> Al Qusais 1
>>>>>> Damascus Street
>>>>>> Al Marri Bldg 35  Flat 103
>>>>>> Phone: 971557928638
>>>>>>
>>>>>> Once collected, please deliver to the rightful owner whose address is
>>>>>> given below:
>>>>>>
>>>>>> SHIP TOSheryl Colina
>>>>>> Doha Road
>>>>>> Flat 103, Mattar Al Marri Building #19
>>>>>> Dubai
>>>>>> United Arab Emirates Map
>>>>>> SHIP AREAAl Qusais 1
>>>>>> SHIP PHONE971555739483
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> --
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>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>