Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
From: Omar Ismail <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Samiya Sheikh <[email-masked]>, "Asad ." <[email-masked]>, Vipin Raj <[email-masked]>, Vipul Arora <[email-masked]>, Radwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 08:45:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi,

The missing parts 12 pcs handed to Syed.

@Syed Yakoob <[email-masked]> , please proceed.

*Thanks,*

*Omar Ismail | Mumzworld Services*
*Email: [email-masked] <[email-masked]>*

On Mon, Jun 15, 2020 at 8:29 AM Asad . <[email-masked]> wrote:

> Team, it is extremely important to truly understand the problem before we
> jump on the conclusion. Now in front of customer we look like cowboys who
> don’t know what is going on in the organization.
>
>
>
> Please fully understand customers problem and plan solution as soon as
> possible,
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
>  <https://www.mumzworld.com/en/media-and-press>
>
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>
> *From: *Mohit Caleb <[email-masked]>
> *Date: *Sunday, 14 June 2020 at 8:53 PM
> *To: *Omar Ismail <[email-masked]>
> *Cc: *Samiya Sheikh <[email-masked]>, Vipin Raj <[email-masked]>,
> Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>,
> Radwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>,
> "Outbound.fc" <[email-masked]>, customer care <
> [email-masked]>, lastmile <[email-masked]>, Mostafa saad <
> [email-masked]>, Anas nazzal <[email-masked]>, Shady Elgendy
> <[email-masked]>, Mohamed Magdy <[email-masked]>, "Asad ." <
> [email-masked]>
> *Subject: *Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
>
>
>
> Hi Omar,
>
> As per Bundle Description "Pampers Aqua Pure Water Wipes 6x3x48's"
> The Customer was supposed to receive a total of 18 Packs (6x3x48 Pcs per
> pack )
> We have sent her 3 pcs initially & 3 pcs again when we reshipped,
>
> Kindly check if the missing 12 pieces can be retrieved else we need to
> create a new order for the customer with complete items
>
> Thanks & Regards
>
> ᐧ
>
>
>
> On Sat, Jun 13, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>
> Did we not ship the missing parts only? What is going on here?
>
>
>
> Please explain exactly what was the customers problem and what action we
> took to resolve? It seems we didn’t resolve the issue?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Samiya Sheikh <[email-masked]>
> *Date: *Saturday, 13 June 2020 at 10:29 AM
> *To: *Vipin Raj <[email-masked]>, Omar Ismail <[email-masked]>,
> Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>,
> Mohit Caleb <[email-masked]>
> *Cc: *"Asad ." <[email-masked]>, Radwa Ali <[email-masked]>,
> Eugene Mugisa <[email-masked]>, "Outbound.fc" <
> [email-masked]>, customer care <[email-masked]>,
> lastmile <[email-masked]>, Mostafa saad <[email-masked]>,
> Anas nazzal <[email-masked]>, Shady Elgendy <[email-masked]>,
> Mohamed Magdy <[email-masked]>
> *Subject: *Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
>
>
>
> Hi Team,
>
>
>
> the customer again received 3 packages (48 wipes). supposed to be
> 6x3x48's. please confirm.
>
>
> HGT-HGT-8001090603371
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108699>
>
> Pampers Aqua Pure Water Wipes 6x3x48's
>
>
>
>
>
> On Mon, Jun 8, 2020 at 12:33 PM Vipin Raj <[email-masked]> wrote:
>
> Dear All,
>
>
>
> Item packed and handover to lastmile.
>
>
>
> On Mon, Jun 8, 2020 at 12:28 PM Omar Ismail <[email-masked]> wrote:
>
> Hi Dears,
>
>
>
> The missing parts are found and handed to Vipin.
>
>
>
> @Vipin Raj <[email-masked]> , Please proceed.
>
>
>
> *Thanks,*
>
>
>
> *Omar Ismail | Mumzworld Services*
>
> *Email**: [email-masked] <[email-masked]>*
>
>
>
>
>
>
>
> On Mon, Jun 8, 2020 at 11:49 AM Asad . <[email-masked]> wrote:
>
> Omar, Please update in next 30 minutes, we should be super-fast in
> resolving customer issues.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Mohit Caleb <[email-masked]>
> *Date: *Monday, 8 June 2020 at 10:52 AM
> *To: *Radwa Ali <[email-masked]>, Omar Ismail <[email-masked]>
> *Cc: *Eugene Mugisa <[email-masked]>, Asad <[email-masked]>,
> "Outbound.fc" <[email-masked]>, Vipul Arora <
> [email-masked]>, Vipin Raj <[email-masked]>, customer care <
> [email-masked]>, lastmile <[email-masked]>, Mostafa saad <
> [email-masked]>, Syed Yakoob <[email-masked]>, Anas nazzal <
> [email-masked]>
> *Subject: *Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
>
>
>
> +Omar Ismail <[email-masked]>
>
> Could you please check on this
>
> *Error! Filename not specified.*ᐧ
>
>
>
> On Mon, Jun 8, 2020 at 10:45 AM Radwa Ali <[email-masked]> wrote:
>
> Hi Eugene and Asad,
>
> The customer calls almost daily. She wants a refund or a new package.
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Sat, Jun 6, 2020 at 10:45 AM Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> Kindly note that the below customer called again to follow up the delivery
> of missing items.
>
>
>
> Best Regards,
>
> Anas Nazza
>
>
>
> On Wed, Jun 3, 2020 at 9:23 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> May we have an update on this, please?
>
>
>
> The customer needs it urgently.
>
>
>
> Please update. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Mon, Jun 1, 2020 at 6:45 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> please check the customer received the below instead of   6x3x48's  count
>
> as the item, Pampers Aqua Pure Water Wipes 6x3x48's .
>
>
>
>
>
> Thanks,
>
> Amani
>
>
>
>
>
>
> --
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards
>
> Vipin
>
>
>
>
> --
>
>