Subject: RE: Order #600788410 // GT-BW-0462131 // Mini Panda - Lil' Go Kart Walker // DEFECTIVE
From: brands <[email-masked]>
To: Denmark A <[email-masked]>
Cc: rizwan <[email-masked]>, repairs <[email-masked]>, santosh <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Mon, 15 Jun 2020 04:33:23 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Good Morning!
kindly send the item in our warehouse for checking.
Tell them for repair.

Regards

Hi Rizwan,

FYI

Thanks.

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]>
Sent: Sunday, June 14, 2020 12:47 PM
To: brands <[email-masked]>
Cc: rizwan <[email-masked]>; repairs <[email-masked]>; santosh <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
Subject: Re: Order #600788410 // GT-BW-0462131 // Mini Panda - Lil' Go Kart Walker // DEFECTIVE

Hi Raymond,

Also this item should need to be fix as per customer request please accept it and do the needful.

Regards,.

On Sun, May 10, 2020 at 9:46 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

As per your RMA the item was bought last month April 4, so meaning we can’t replace or refund the item
But we can try to fix it for your customer.

Can you send it in our warehouse for checking and will keep you updated.

Regards,
Raymond

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 9 May 2020 2:45 PM
To: brands <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; repairs <[email-masked]<mailto:[email-masked]>>; santosh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600788410 // GT-BW-0462131 // Mini Panda - Lil' Go Kart Walker // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached RMA filled up form for your reference.
Customers don't need the item they want a refund instead.

The tire and the walker doesn't even move. Im very disappointed and want to return immediately.

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark