Subject: RE: SO# 700229645 - 33030341654
From: Krizette Masangkay <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 14 Jun 2020 19:07:17 +0000
List-Id: <ccteam.mumzworld.com>

Hello Samiya,

Good evening!

This has been escalated to ensure remaining piece will be delivered asap. thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com
[A picture containing vector graphics  Description generated with very high confidence]

From: Samiya Sheikh <[email-masked]>
Sent: Sunday, June 14, 2020 12:30 PM
To: Krizette Masangkay <[email-masked]>; Ronald Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>
Cc: customer care <[email-masked]>
Subject: Re: SO# 700229645 - 33030341654

Hi Team,

The customer contacted aramex many times to schedule delivery but yet to be delivered, Please assist.

Regards

On Thu, Jun 11, 2020 at 3:53 PM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Samiya,

Noted and checking with our team. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cd4488639179d476f4ec408d8103d1831%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637277201871454659&sdata=Kd5YhMTBVqRt3iJnCDq9z2CELAt2770IW7D2NaUeQWs%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 11, 2020 3:52 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: SO# 700229645 - 33030341654

Hi Team,

Yes customer is available, Kindly arrange delivery.

Regards

On Thu, Jun 11, 2020 at 3:49 PM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Samiya,

We were trying to arrange but no response.

Can you confirm that consignee is now available to receive the shipment? Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cd4488639179d476f4ec408d8103d1831%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637277201871454659&sdata=Kd5YhMTBVqRt3iJnCDq9z2CELAt2770IW7D2NaUeQWs%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 11, 2020 1:48 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: SO# 700229645 - 33030341654

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Kindly update the following AWB  33030341654. not delivered since 12.04.2020 .

Regards

---------- Forwarded message ---------
From: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Date: Tue, Jun 9, 2020 at 3:12 PM
Subject: SO# 700229645 - 33030341654
To: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>, Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>, Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, Ekta Jesswani <[email-masked]<mailto:[email-masked]>>

Hi Eugene and Ronald,

Please note that the shipment has been handed over to Aramex on 12.04.2020 and until now the shipment is not delivered yet, the customer went to collect the shipment they confirmed that they unable to locate the shipment

the customer is very upset because of the delay

Kindly check and update us urgently

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cd4488639179d476f4ec408d8103d1831%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637277201871464654&sdata=b7laVCeJMa0DutBWcdbm8IDFVe5aRBFVop7ENyWPQXc%3D&reserved=0>
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