Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Jun 2020 20:38:47 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Good day.

I shall check with our concerned team for a solution, to this issue & revert back at the earliest.

Should you require any further assistance, please contact me directly.
 Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >> >> Sent: Sat, 13 Jun 2020 14:49:58 UTC+04:00 >> >>
+ae.mumzworld Khalid >>It seems like a new process? We haven't done this before. But anyway we have tried to arrange a pick up but unfortunately our account is addressed to UAE which I think there is no option to change it as the field itself is in gray. >>Please advise. >>[[:removedImage(image.png):]] >> >> >> >> >> >>  >>  >>  >> Regards,Ronald >> >>
On Sat, Jun 13, 2020 at 9:29 AM Amir Julkarnain <[email-masked]> wrote: >>Hello Ronald and Eugene, >>We need your support here, Please assist. >>Best Regards >>On Thu, 11 Jun 2020 at 14:49, <[email-masked]> wrote: >>Hi Amir,
 >>
Good day.
 >>
Since the shipments were delivered back in May. A new collection/pick up request will have to be arranged via MY DHL+, for the items you would like to have collected.
 >>
Please provide me with the booking reference numbers once generated, in order for me to follow up directly with our team in Saudi Arabia.
 >>
Should you require any further assistance, please contact me directly.  >> >>Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
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>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >> >> Sent: Thu, 11 Jun 2020 11:22:57 UTC+04:00 >> >>
Hello Khalid, >>For the shipment 1384880232, the wrong item was delivered which is the box # 2 of the shipment 1384880276 >> >>And for the shipment 1384880276, what was delivered is also wrong and it was supposedly for  1384880232. >>Please arrange urgent collection and delivery to the correct consignee. >>Best regards >>
On Sun, 7 Jun 2020 at 14:15, <[email-masked]> wrote: >>Hi Amir,
 >>
Good day.
 >>
Waybill : 1384880276, was already delivered on 27th May.
 >>
I would like to clarify on this request.
 >>
As per your request. One of the boxes under waybill : 1384880276, belongs to the consignee under waybill : 1384880232, correct ?
 >>
This means, waybill : 1384880276, was supposed to be a 1 piece(box) shipment & waybill : 1384880232, was supposed to be a 3 piece(box), shipment.
 >>
Please confirm in order for me to check with our destination team, if a retrieval is possible.
 >>
Should you require any further assistance, please contact me directly. Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(DHL_Time1558359423774.jpg):]] >>
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 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Cc: [email-masked] >> Subject: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 >> Sent: Thu, 04 Jun 2020 15:37:51 UTC+04:00 >> >>
Hello Team, >>The above order was packed into 2 boxes. However, 1 box belongs to a different customer. Please see below: >>[[:removedImage(image.png):]] >> >> >> >>Wrong Shipment: 200274868 - 1384880232 >> [[:removedImage(image.png):]] >> >>Please check and do the needful. >>Best Regards >>--  >>Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >>  >>
  >>
 >>
 >>--  >>
Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >>
  >>
 >>--  >>Amir Hussain Julkarnain >> Junior Team Leader >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >>