Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "megastar.rideons" <[email-masked]>
To: Jessa Garcia <[email-masked]>, Alina D'Souza <[email-masked]>, Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Elena Skryabina <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 14 Jun 2020 20:50:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team ,Just to reconfirm we have confirmed a free item from our side (megastar) worth 200 aed which she has agreed to accept.But customer is insisting on a 200 aed voucher from mumzworld without which she isnt willing to proceed.We have not given her that commitment from our end.The case is almost 2 months old now and to avoid bringing the item back we offered her a solution from our side which she said she will accept only along with a 200 aed voucher From MW.So kindly intervene and advice what can be done.Best Regards,       Ruhi Latif 0507862717
-------- Original message --------From: Jessa Garcia <[email-masked]> Date: 14/06/2020  19:13  (GMT+04:00) To: Alina D'Souza <[email-masked]>, "megastar.rideons" <[email-masked]>, Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Elena Skryabina <[email-masked]>, Sagar Khawani <[email-masked]> Cc: Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black Hi Alina, Can you please reconfirm who agreed on the AED 200 voucher, is it us or the vendor?@Elena Skryabina, We need your approval 200GC. Please advise. Warm regards, Jessa Garcia Business Development Teamp:  +971 (0)4 245 1317 │ e: [email-masked] │ w: www.mumzworld.com a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE      From: Alina D'Souza <[email-masked]> Sent: Sunday, June 14, 2020 6:40 PMTo: megastar.rideons <[email-masked]>; Ruhi Latif <[email-masked]>; Simba . <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>; Asad <[email-masked]>; Elena Skryabina <[email-masked]>; Sagar Khawani <[email-masked]>; Jessa Garcia <[email-masked]>Cc: Mary Anne Agapito <[email-masked]>; Mumzworld 4 Motor Cx <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Ashley Fernandes <[email-masked]>; Yaseen Shaqra <[email-masked]>Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black Hi Jess, Need you assistance on this case , we sent the right item as per customer request However The car should be a 4WD but instead received a 2WD. Vendors have communicated with the customer and agreed to send a  megastar complimentary item ( that we have mutually agreed upon) + A mumzworld voucher of 200 aed. Please confirm if we can issue the customer a GC of 200 aed customer needs a refund and no longer wants to wait. Regards,Alina On Sun, Jun 14, 2020 at 6:36 PM Alina D'Souza <[email-masked]> wrote:+Elena Skryabina Please advise need your assistance, if we can approve the 200 aed voucher to the customer. Regards,Alina   On Sun, Jun 14, 2020 at 6:28 PM Alina D'Souza <[email-masked]> wrote:Hi Magdy / Asad, Need your assistance here. The case is due since 8th May. The car should be a 4WD but instead received a 2WD. Vendors have communicated with the customer and agreed to send a  megastar complimentary item ( that we have mutually agreed upon) + A mumzworld voucher of 200 aed. Please confirm if we can issue the customer a GC of 200 aed as the customer is willing to keep the item. @Ruhi Latif Also please confirm if the item is of 4wd or 2wd so that we can update on our system and please advise when the complimentary item would be shipped to the customer. Order #600832345Products DetailsSku :MTC-MercXMX-606-BLACKName :Megastar - Licensed Mercedes Benz X-Class 24V - BlackDate Placed :2020-04-25 19:38:46Date Shipped :2020-04-30 16:28:18Qty Ordered :1.0000Amount :1499Shipping Country:United Arab EmiratesRegards,Alina On Sun, Jun 7, 2020 at 6:20 PM Alina D'Souza <[email-masked]> wrote:Hi Umang / Ekta, Please assist if we can approve for a GC of  200 AED Regards,Alina On Sat, May 30, 2020 at 1:27 PM megastar.rideons <[email-masked]> wrote:Hi Mary,Customer is following up.Plz can u advice     Best Regards,       Ruhi Latif 0507862717    -------- Original message --------From: "megastar.rideons" <[email-masked]> Date: 23/05/2020 20:39 (GMT+04:00) To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Simba ." <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]> Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black  Dearest Mary,I have spoken to The customer and upon discussion she has agreed to keep the same car provided we give her a megastar complimentary item ( that we have mutually agreed upon) + A mumzworld voucher of 200 aed.I have added her on cc so plz advice if the voucher is possible or not else she wants a full refund.We would need an urgent reply from your side in order to get this issue resolved at the earliest.In case you agree we can pass her the item directly after Eid and you can pass her the voucher upon email.Looking forward to hearing from you.     Best Regards,       Ruhi Latif 0507862717    -------- Original message --------From: Ruhi Latif <[email-masked]> Date: 18/05/2020 13:29 (GMT+04:00) To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <[email-masked]>, "Simba ." <[email-masked]> Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black  Hi Dear we are in touch with the customer .Could you plz let me knoe the amount that the customer has paid for this item plz.    Sent from my Samsung Galaxy smartphone.   -------- Original message --------From: Mary Anne Agapito <[email-masked]> Date: 18/05/2020 09:10 (GMT+04:00) To: "megastar.rideons" <[email-masked]>, "Simba ." <[email-masked]>, Ruhi Latif <[email-masked]> Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black  Hi Simba and Ruhi,  May we have an update on this issue? If this is not the 4WD, the customer wants to buy it from somewhere else. As per the customer, if not resolved today, she wants to return the item Until now, as per the customer, she didn't receive any call. The customer is very upset and annoyed. Please help us resolve the issue once and for all. Thank you Mary Anne AgapitoCustomer Care Representativep:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.coma:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE  On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]> wrote:Hi Ruhi,  Please advise if the customer is contacted and if the issue resolved. Regards,Alina On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <[email-masked]> wrote:Hi Ruhi,  Please see below as requested Shipping AddressSHIP TOMaysoon ShehadehDubai Digital ParkD1/ 406DubaiUnited Arab Emirates MapSHIP AREADubai Silicon OasisSHIP PHONE971505213389 Thank youWarm Regards, Mary Anne AgapitoCustomer Care Representativep:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.coma:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE  On Fri, May 15, 2020 at 1:36 PM megastar.rideons <[email-masked]> wrote:Hi dear plz send us the clients cntact no.      Best Regards,         Ruhi Latif 0507862717    -------- Original message --------From: Mary Anne Agapito <[email-masked]> Date: 15/05/2020 09:57 (GMT+04:00) To: "megastar.rideons" <[email-masked]>, "Simba ." <[email-masked]>, Ruhi Latif <[email-masked]> Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Alina D'Souza <[email-masked]>, Yaseen Shaqra <[email-masked]> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black  Hi Team,  May we have an update on this case? The customer called again. The white color of this car has the description that says it's a 4WD  The customer is constantly following up. If the car she received is not really a 4WD, she wants to return it to buy from somewhere else. Please advise. Thank youWarm Regards, Mary Anne AgapitoCustomer Care Representativep:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.coma:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE  On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <[email-masked]> wrote:Hi Team,  Please update us up  On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <[email-masked]> wrote:Hi Ruhi,  That is what the customer said and insisted. So is it?Warm Regards, Mary Anne AgapitoCustomer Care Representativep:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.coma:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE  On Sun, May 10, 2020 at 9:40 AM megastar.rideons <[email-masked]> wrote:Hi Mary,Is it mentioned anywhere its a 4 wheel drive?     Best Regards,         Ruhi Latif 0507862717    -------- Original message --------From: Mary Anne Agapito <[email-masked]> Date: 10/05/2020 09:36 (GMT+04:00) To: Megastar <[email-masked]>, "Simba ." <[email-masked]> Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Alina D'Souza <[email-masked]> Subject: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black  Hi Team,  Is the above item a 4 wheel drive? As per the customer, she saw it online and in the catalog that it is, however, what she received was a 2 wheel drive.She only learned it when she already assembled the car. The customer wants to return the item because of it. PO: POMUMZ_DXB186901 This is what she sent  Please clarify. Thank youWarm Regards, Mary Anne AgapitoCustomer Care Representativep:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.coma:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE -- Best Regards,Yaseen ShaqraCustomer Care Representativep:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.coma:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE