Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "Alina D'Souza" <[email-masked]>
To: Jessa Garcia <[email-masked]>
Cc: "megastar.rideons" <[email-masked]>, Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Elena Skryabina <[email-masked]>, Sagar Khawani <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 14 Jun 2020 19:19:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Jessa,

Please find details below

The item on our system is mentioned as 4WD and the customer received 2wd
needs to understand what's the correct description to ensure its not a
wrong information on the system.

Regards,
Alina

On Sun, Jun 14, 2020 at 7:13 PM Jessa Garcia <[email-masked]> wrote:

> Hi Alina,
>
>
>
> Can you please reconfirm who agreed on the AED 200 voucher, is it us or
> the vendor?
>
> @Elena Skryabina <[email-masked]>, We need your approval 200GC.
>
>
>
> Please advise.
>
>
>
> Warm regards,
>
>
>
> *Jessa Garcia*
>
>
>
> Business Development Team
>
> p:  +971 (0)4 245 1317 │ e: [email-masked] │ w: www.mumzworld.com
>
>
>
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Sunday, June 14, 2020 6:40 PM
> *To:* megastar.rideons <[email-masked]>; Ruhi Latif <
> [email-masked]>; Simba . <[email-masked]>; Umang
> Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>;
> Asad <[email-masked]>; Elena Skryabina <[email-masked]>; Sagar
> Khawani <[email-masked]>; Jessa Garcia <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Mumzworld 4 Motor Cx <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Ashley Fernandes <
> [email-masked]>; Yaseen Shaqra <[email-masked]>
> *Subject:* Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
>
>
> Hi Jess,
>
>
>
> Need you assistance on this case , we sent the right item as per
> customer request
>
>
>
> However The car should be a 4WD but instead received a 2WD. Vendors have
> communicated with the customer and agreed to send a  megastar complimentary
> item ( that we have mutually agreed upon) + A mumzworld voucher of 200 aed.
>
>
>
> Please confirm if we can issue the customer a GC of 200 aed customer needs
> a refund and no longer wants to wait.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jun 14, 2020 at 6:36 PM Alina D'Souza <[email-masked]> wrote:
>
> +Elena Skryabina <[email-masked]> Please advise need your
> assistance, if we can approve the 200 aed voucher to the customer.
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Sun, Jun 14, 2020 at 6:28 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Magdy / Asad,
>
>
>
> Need your assistance here.
>
>
>
> The case is due since 8th May. The car should be a 4WD but instead
> received a 2WD. Vendors have communicated with the customer and agreed to
> send a  megastar complimentary item ( that we have mutually agreed upon) +
> A mumzworld voucher of 200 aed.
>
>
>
> Please confirm if we can issue the customer a GC of 200 aed as the
> customer is willing to keep the item.
>
>
>
> @Ruhi Latif <[email-masked]> Also please confirm if the item
> is of 4wd or 2wd so that we can update on our system and please advise when
> the complimentary item would be shipped to the customer.
>
>
>
> Order #600832345
> <https://mumzworldhelp.zendesk.com/agent/tickets/600832345>
>
> Products Details
> Sku :MTC-MercXMX-606-BLACK
> Name :Megastar - Licensed Mercedes Benz X-Class 24V - Black
> Date Placed :2020-04-25 19:38:46
> Date Shipped :2020-04-30 16:28:18
> Qty Ordered :1.0000
> Amount :1499
> Shipping Country:United Arab Emirates
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jun 7, 2020 at 6:20 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Umang / Ekta,
>
>
>
> Please assist if we can approve for a GC of  200 AED
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, May 30, 2020 at 1:27 PM megastar.rideons <
> [email-masked]> wrote:
>
> Hi Mary,
>
> Customer is following up.
>
> Plz can u advice
>
>
>
>
>
>
>
>
>
>
>
> Best Regards,
>
>
>
> *   Ruhi Latif*
>
>  0507862717
>
>
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: "megastar.rideons" <[email-masked]>
>
> Date: 23/05/2020 20:39 (GMT+04:00)
>
> To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <
> [email-masked]>, "Simba ." <[email-masked]>,
> Mumzworld 4 Motor Cx <[email-masked]>
>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>,
> Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>
>
>
> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
>
>
> Dearest Mary,
>
> I have spoken to The customer and upon discussion she has agreed to keep
> the same car provided we give her a megastar complimentary item ( that we
> have mutually agreed upon) + A mumzworld voucher of 200 aed.
>
> I have added her on cc so plz advice if the voucher is possible or not
> else she wants a full refund.
>
> We would need an urgent reply from your side in order to get this issue
> resolved at the earliest.
>
> In case you agree we can pass her the item directly after Eid and you can
> pass her the voucher upon email.
>
> Looking forward to hearing from you.
>
>
>
>
>
>
>
>
>
>
>
> Best Regards,
>
>
>
> *   Ruhi Latif*
>
>  0507862717
>
>
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: Ruhi Latif <[email-masked]>
>
> Date: 18/05/2020 13:29 (GMT+04:00)
>
> To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <
> [email-masked]>, "Simba ." <[email-masked]>
>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>,
> Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>
>
>
> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
>
>
> Hi Dear we are in touch with the customer .
>
> Could you plz let me knoe the amount that the customer has paid for this
> item plz.
>
>
>
>
>
>
>
>
>
> Sent from my Samsung Galaxy smartphone.
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: Mary Anne Agapito <[email-masked]>
>
> Date: 18/05/2020 09:10 (GMT+04:00)
>
> To: "megastar.rideons" <[email-masked]>, "Simba ." <
> [email-masked]>, Ruhi Latif <[email-masked]>
>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>,
> Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>
>
>
> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
>
>
> Hi Simba and Ruhi,
>
>
>
> May we have an update on this issue?
>
>
>
> If this is not the 4WD, the customer wants to buy it from somewhere else.
> As per the customer, if not resolved today, she wants to return the item
>
>
>
> Until now, as per the customer, she didn't receive any call. The customer
> is very upset and annoyed.
>
>
>
> Please help us resolve the issue once and for all.
>
>
>
> Thank you
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Ruhi,
>
>
>
> Please advise if the customer is contacted and if the issue resolved.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Ruhi,
>
>
>
> Please see below as requested
>
>
>
> *Shipping Address*
>
> SHIP TOMaysoon Shehadeh
> Dubai Digital Park
> D1/ 406
> Dubai
> United Arab Emirates Map
>
> SHIP AREADubai Silicon Oasis
>
> SHIP PHONE971505213389
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Fri, May 15, 2020 at 1:36 PM megastar.rideons <
> [email-masked]> wrote:
>
> Hi dear plz send us the clients cntact no.
>
>
>
>
>
>
>
>
>
>
>
> Best Regards,
>
>
>
> *   Ruhi Latif*
>
>  0507862717
>
>
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: Mary Anne Agapito <[email-masked]>
>
> Date: 15/05/2020 09:57 (GMT+04:00)
>
> To: "megastar.rideons" <[email-masked]>, "Simba ." <
> [email-masked]>, Ruhi Latif <[email-masked]>
>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>, Alina
> D'Souza <[email-masked]>, Yaseen Shaqra <[email-masked]>
>
> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
>
>
> Hi Team,
>
>
>
> May we have an update on this case?
>
>
>
> The customer called again. The white color of this car has the
> description that says it's a 4WD
>
>
>
>
>
> The customer is constantly following up. If the car she received is not
> really a 4WD, she wants to return it to buy from somewhere else.
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please update us up
>
>
>
> On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Ruhi,
>
>
>
> That is what the customer said and insisted. So is it?
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, May 10, 2020 at 9:40 AM megastar.rideons <
> [email-masked]> wrote:
>
> Hi Mary,
>
> Is it mentioned anywhere its a 4 wheel drive?
>
>
>
>
>
>
>
>
>
>
>
> Best Regards,
>
>
>
> *   Ruhi Latif*
>
>  0507862717
>
>
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: Mary Anne Agapito <[email-masked]>
>
> Date: 10/05/2020 09:36 (GMT+04:00)
>
> To: Megastar <[email-masked]>, "Simba ." <
> [email-masked]>
>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Ashley Fernandes <[email-masked]>, Alina
> D'Souza <[email-masked]>
>
> Subject: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
>
>
> Hi Team,
>
>
>
> Is the above item a 4 wheel drive? As per the customer, she saw it online
> and in the catalog that it is, however, what she received was a 2 wheel
> drive.
>
> She only learned it when she already assembled the car. The customer wants
> to return the item because of it.
>
>
>
> PO: POMUMZ_DXB186901
>
>
>
> This is what she sent
>
>
>
>
>
> Please clarify. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>