Subject: RE: Return Order #600830101
From: "'Mohanad Abououf (DHL AE)' via customer care" <[email-masked]>
To: Eugene Mugisa <[email-masked]>, "Asad ." <[email-masked]>, "Amir Julkarnain" <[email-masked]>, Moataz Salah El Din <[email-masked]>, Ronald Gaviola <[email-masked]>, ae.mumzworld <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 15:11:49 +0000
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

Would you like to return the shipment to UAE or to Tamer Logistics in KSA?

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates
Mobile: +971 56 177 0271
Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[2020 GPTW email sign]
[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Eugene Mugisa [mailto:[email-masked]]
Sent: Sunday, June 14, 2020 6:48 PM
To: Asad . <[email-masked]>; Amir Julkarnain <[email-masked]>; Moataz Salah El Din <[email-masked]>; Ronald Gaviola <[email-masked]>; Mohanad Abououf (DHL AE) <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>; customer care <[email-masked]>
Subject: RE: Return Order #600830101

+ @[email-masked]<mailto:[email-masked]>

Can you share details on how the team can create reverse pickups.

Can we just switch the shipper & delivery address. Will that work?

Best,
Eugene.

From: Asad . <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 13, 2020 10:42 AM
To: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Order #600830101

Team, Please resolve this case today!

Kind Regards,
Asad Pirzada
Chief Operations Officer

M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>

[mumzworld logo]<https://www.mumzworld.com/en/>

[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 13 June 2020 at 8:57 AM
To: Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>, Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>, customer care <[email-masked]<mailto:[email-masked]>>, "Asad ." <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Order #600830101

Hello Team,

Any update on this? Customer address below:

Shipping Address

SHIP TOFatma Al Lawati
Al Inshirah street 15, Madinat Al Sultan Qaboos
3631b
Muscat
Oman Map

SHIP AREA

SHIP PHONE96898590596

Best Regards,

On Thu, 11 Jun 2020 at 11:34, Moataz Salah El Din <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,
Can we arrange a pickup by DHL for the subject order as it was received damaged. We've checked with the customer and she is willing to print the AWB to be scanned by the courier.

--
Best regards,
Moataz Salah El-Din
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--
Amir Hussain Julkarnain
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]
CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.