Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "Alina D'Souza" <[email-masked]>
To: "megastar.rideons" <[email-masked]>, Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Elena Skryabina <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 14 Jun 2020 18:36:27 +0400
List-Id: <ccteam.mumzworld.com>

+Elena Skryabina <[email-masked]> Please advise need your assistance,
if we can approve the 200 aed voucher to the customer.

Regards,
Alina

On Sun, Jun 14, 2020 at 6:28 PM Alina D'Souza <[email-masked]> wrote:

> Hi Magdy / Asad,
>
> Need your assistance here.
>
> The case is due since 8th May. The car should be a 4WD but instead
> received a 2WD. Vendors have communicated with the customer and agreed to
> send a  megastar complimentary item ( that we have mutually agreed upon) +
> A mumzworld voucher of 200 aed.
>
> Please confirm if we can issue the customer a GC of 200 aed as the
> customer is willing to keep the item.
>
> @Ruhi Latif <[email-masked]> Also please confirm if the item
> is of 4wd or 2wd so that we can update on our system and please advise when
> the complimentary item would be shipped to the customer.
>
> Order #600832345
> <https://mumzworldhelp.zendesk.com/agent/tickets/600832345>
>
> Products Details
> Sku :MTC-MercXMX-606-BLACK
> Name :Megastar - Licensed Mercedes Benz X-Class 24V - Black
> Date Placed :2020-04-25 19:38:46
> Date Shipped :2020-04-30 16:28:18
> Qty Ordered :1.0000
> Amount :1499
> Shipping Country:United Arab Emirates
>
> Regards,
>
> Alina
>
> On Sun, Jun 7, 2020 at 6:20 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Umang / Ekta,
>>
>> Please assist if we can approve for a GC of  200 AED
>>
>> Regards,
>> Alina
>>
>> On Sat, May 30, 2020 at 1:27 PM megastar.rideons <
>> [email-masked]> wrote:
>>
>>> Hi Mary,
>>> Customer is following up.
>>> Plz can u advice
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *   Ruhi **Latif*
>>>  0507862717
>>>
>>>
>>>
>>>
>>> -------- Original message --------
>>> From: "megastar.rideons" <[email-masked]>
>>> Date: 23/05/2020 20:39 (GMT+04:00)
>>> To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <
>>> [email-masked]>, "Simba ." <[email-masked]>,
>>> Mumzworld 4 Motor Cx <[email-masked]>
>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>> [email-masked]>
>>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>
>>> Dearest Mary,
>>> I have spoken to The customer and upon discussion she has agreed to keep
>>> the same car provided we give her a megastar complimentary item ( that we
>>> have mutually agreed upon) + A mumzworld voucher of 200 aed.
>>> I have added her on cc so plz advice if the voucher is possible or not
>>> else she wants a full refund.
>>> We would need an urgent reply from your side in order to get this issue
>>> resolved at the earliest.
>>> In case you agree we can pass her the item directly after Eid and you
>>> can pass her the voucher upon email.
>>> Looking forward to hearing from you.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *   Ruhi **Latif*
>>>  0507862717
>>>
>>>
>>>
>>>
>>> -------- Original message --------
>>> From: Ruhi Latif <[email-masked]>
>>> Date: 18/05/2020 13:29 (GMT+04:00)
>>> To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <
>>> [email-masked]>, "Simba ." <[email-masked]>
>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>> [email-masked]>
>>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>
>>> Hi Dear we are in touch with the customer .
>>> Could you plz let me knoe the amount that the customer has paid for this
>>> item plz.
>>>
>>>
>>>
>>>
>>> Sent from my Samsung Galaxy smartphone.
>>>
>>>
>>>
>>> -------- Original message --------
>>> From: Mary Anne Agapito <[email-masked]>
>>> Date: 18/05/2020 09:10 (GMT+04:00)
>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>> [email-masked]>
>>> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>
>>> Hi Simba and Ruhi,
>>>
>>> May we have an update on this issue?
>>>
>>> If this is not the 4WD, the customer wants to buy it from somewhere
>>> else. As per the customer, if not resolved today, she wants to return the
>>> item
>>>
>>> Until now, as per the customer, she didn't receive any call. The
>>> customer is very upset and annoyed.
>>>
>>> Please help us resolve the issue once and for all.
>>>
>>> Thank you
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ruhi,
>>>>
>>>> Please advise if the customer is contacted and if the issue resolved.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Ruhi,
>>>>>
>>>>> Please see below as requested
>>>>>
>>>>> Shipping Address
>>>>> SHIP TOMaysoon Shehadeh
>>>>> Dubai Digital Park
>>>>> D1/ 406
>>>>> Dubai
>>>>> United Arab Emirates Map
>>>>> SHIP AREADubai Silicon Oasis
>>>>> SHIP PHONE971505213389
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Fri, May 15, 2020 at 1:36 PM megastar.rideons <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi dear plz send us the clients cntact no.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *   Ruhi **Latif*
>>>>>>  0507862717
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> -------- Original message --------
>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>> Date: 15/05/2020 09:57 (GMT+04:00)
>>>>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>>>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>>> Alina D'Souza <[email-masked]>, Yaseen Shaqra <
>>>>>> [email-masked]>
>>>>>> Subject: Re: Product Inquiry- 600832345 // SKU:
>>>>>> MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V -
>>>>>> Black
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this case?
>>>>>>
>>>>>> The customer called again. The white color of this car has the
>>>>>> description that says it's a 4WD
>>>>>>
>>>>>>
>>>>>> The customer is constantly following up. If the car she received is
>>>>>> not really a 4WD, she wants to return it to buy from somewhere else.
>>>>>>
>>>>>> Please advise. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please update us up
>>>>>>>
>>>>>>> On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Ruhi,
>>>>>>>>
>>>>>>>> That is what the customer said and insisted. So is it?
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, May 10, 2020 at 9:40 AM megastar.rideons <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary,
>>>>>>>>> Is it mentioned anywhere its a 4 wheel drive?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *   Ruhi **Latif*
>>>>>>>>>  0507862717
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> -------- Original message --------
>>>>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>>>>> Date: 10/05/2020 09:36 (GMT+04:00)
>>>>>>>>> To: Megastar <[email-masked]>, "Simba ." <
>>>>>>>>> [email-masked]>
>>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>>>>>> Alina D'Souza <[email-masked]>
>>>>>>>>> Subject: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>>>>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Is the above item a 4 wheel drive? As per the customer, she saw it
>>>>>>>>> online and in the catalog that it is, however, what she received was a 2
>>>>>>>>> wheel drive.
>>>>>>>>> She only learned it when she already assembled the car. The
>>>>>>>>> customer wants to return the item because of it.
>>>>>>>>>
>>>>>>>>> PO: POMUMZ_DXB186901
>>>>>>>>>
>>>>>>>>> This is what she sent
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please clarify. Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>