Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "Alina D'Souza" <[email-masked]>
To: "megastar.rideons" <[email-masked]>, Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 14 Jun 2020 18:28:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy / Asad,

Need your assistance here.

The case is due since 8th May. The car should be a 4WD but instead received
a 2WD. Vendors have communicated with the customer and agreed to send a
megastar complimentary item ( that we have mutually agreed upon) + A
mumzworld voucher of 200 aed.

Please confirm if we can issue the customer a GC of 200 aed as the customer
is willing to keep the item.

@Ruhi Latif <[email-masked]> Also please confirm if the item is
of 4wd or 2wd so that we can update on our system and please advise when
the complimentary item would be shipped to the customer.

Order #600832345 <https://mumzworldhelp.zendesk.com/agent/tickets/600832345>

Products Details
Sku :MTC-MercXMX-606-BLACK
Name :Megastar - Licensed Mercedes Benz X-Class 24V - Black
Date Placed :2020-04-25 19:38:46
Date Shipped :2020-04-30 16:28:18
Qty Ordered :1.0000
Amount :1499
Shipping Country:United Arab Emirates

Regards,

Alina

On Sun, Jun 7, 2020 at 6:20 PM Alina D'Souza <[email-masked]> wrote:

> Hi Umang / Ekta,
>
> Please assist if we can approve for a GC of  200 AED
>
> Regards,
> Alina
>
> On Sat, May 30, 2020 at 1:27 PM megastar.rideons <
> [email-masked]> wrote:
>
>> Hi Mary,
>> Customer is following up.
>> Plz can u advice
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *   Ruhi **Latif*
>>  0507862717
>>
>>
>>
>>
>> -------- Original message --------
>> From: "megastar.rideons" <[email-masked]>
>> Date: 23/05/2020 20:39 (GMT+04:00)
>> To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <
>> [email-masked]>, "Simba ." <[email-masked]>,
>> Mumzworld 4 Motor Cx <[email-masked]>
>> Cc: customer care <[email-masked]>, "Returns.fc" <
>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>> [email-masked]>
>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>
>> Dearest Mary,
>> I have spoken to The customer and upon discussion she has agreed to keep
>> the same car provided we give her a megastar complimentary item ( that we
>> have mutually agreed upon) + A mumzworld voucher of 200 aed.
>> I have added her on cc so plz advice if the voucher is possible or not
>> else she wants a full refund.
>> We would need an urgent reply from your side in order to get this issue
>> resolved at the earliest.
>> In case you agree we can pass her the item directly after Eid and you can
>> pass her the voucher upon email.
>> Looking forward to hearing from you.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *   Ruhi **Latif*
>>  0507862717
>>
>>
>>
>>
>> -------- Original message --------
>> From: Ruhi Latif <[email-masked]>
>> Date: 18/05/2020 13:29 (GMT+04:00)
>> To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <
>> [email-masked]>, "Simba ." <[email-masked]>
>> Cc: customer care <[email-masked]>, "Returns.fc" <
>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>> [email-masked]>
>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>
>> Hi Dear we are in touch with the customer .
>> Could you plz let me knoe the amount that the customer has paid for this
>> item plz.
>>
>>
>>
>>
>> Sent from my Samsung Galaxy smartphone.
>>
>>
>>
>> -------- Original message --------
>> From: Mary Anne Agapito <[email-masked]>
>> Date: 18/05/2020 09:10 (GMT+04:00)
>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>> [email-masked]>, Ruhi Latif <[email-masked]>
>> Cc: customer care <[email-masked]>, "Returns.fc" <
>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>> [email-masked]>
>> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>
>> Hi Simba and Ruhi,
>>
>> May we have an update on this issue?
>>
>> If this is not the 4WD, the customer wants to buy it from somewhere else.
>> As per the customer, if not resolved today, she wants to return the item
>>
>> Until now, as per the customer, she didn't receive any call. The customer
>> is very upset and annoyed.
>>
>> Please help us resolve the issue once and for all.
>>
>> Thank you
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Ruhi,
>>>
>>> Please advise if the customer is contacted and if the issue resolved.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Ruhi,
>>>>
>>>> Please see below as requested
>>>>
>>>> Shipping Address
>>>> SHIP TOMaysoon Shehadeh
>>>> Dubai Digital Park
>>>> D1/ 406
>>>> Dubai
>>>> United Arab Emirates Map
>>>> SHIP AREADubai Silicon Oasis
>>>> SHIP PHONE971505213389
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Fri, May 15, 2020 at 1:36 PM megastar.rideons <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi dear plz send us the clients cntact no.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *   Ruhi **Latif*
>>>>>  0507862717
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -------- Original message --------
>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>> Date: 15/05/2020 09:57 (GMT+04:00)
>>>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>> Alina D'Souza <[email-masked]>, Yaseen Shaqra <
>>>>> [email-masked]>
>>>>> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this case?
>>>>>
>>>>> The customer called again. The white color of this car has the
>>>>> description that says it's a 4WD
>>>>>
>>>>>
>>>>> The customer is constantly following up. If the car she received is
>>>>> not really a 4WD, she wants to return it to buy from somewhere else.
>>>>>
>>>>> Please advise. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please update us up
>>>>>>
>>>>>> On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Ruhi,
>>>>>>>
>>>>>>> That is what the customer said and insisted. So is it?
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 10, 2020 at 9:40 AM megastar.rideons <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mary,
>>>>>>>> Is it mentioned anywhere its a 4 wheel drive?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *   Ruhi **Latif*
>>>>>>>>  0507862717
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> -------- Original message --------
>>>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>>>> Date: 10/05/2020 09:36 (GMT+04:00)
>>>>>>>> To: Megastar <[email-masked]>, "Simba ." <
>>>>>>>> [email-masked]>
>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>>>>> Alina D'Souza <[email-masked]>
>>>>>>>> Subject: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>>>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Is the above item a 4 wheel drive? As per the customer, she saw it
>>>>>>>> online and in the catalog that it is, however, what she received was a 2
>>>>>>>> wheel drive.
>>>>>>>> She only learned it when she already assembled the car. The
>>>>>>>> customer wants to return the item because of it.
>>>>>>>>
>>>>>>>> PO: POMUMZ_DXB186901
>>>>>>>>
>>>>>>>> This is what she sent
>>>>>>>>
>>>>>>>>
>>>>>>>> Please clarify. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>