Subject: RE: ITEM STOPPED WORKING- WARRANTY INQUIRY 600826528
From: Stella Lee <[email-masked]>
To: Nespresso <[email-masked]>, Pinky Dechimo <[email-masked]>, Yuri Myronov <[email-masked]>, LPO Perfetto <[email-masked]>, Perfetto Ecommerce <[email-masked]>, Michaela Manibo <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sun, 14 Jun 2020 13:31:54 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ms. Manibo,

Greetings from Nespresso!

Please be advised of the pick-up in 3 to 5 working days.

Kindest Regards,

Stella Lee | Coffee Specialist A.S. Supervisor
[logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto Trading Company L.L.C.
Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 408 5000
800NESPRESSO (800637773776)    www.buynespresso.com<http://www.buynespresso.com/>

<https://ae.buynespresso.com/ae_en/>ü Please consider the environment before printing this email.
Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

From: Nespresso <[email-masked]>
Sent: Friday, June 12, 2020 8:51 AM
To: Pinky Dechimo <[email-masked]>; Yuri Myronov <[email-masked]>; LPO Perfetto <[email-masked]>; Perfetto Ecommerce <[email-masked]>; Michaela Manibo <[email-masked]>
Cc: customer care <[email-masked]>; Stella Lee <[email-masked]>
Subject: RE: ITEM STOPPED WORKING- WARRANTY INQUIRY 600826528

Dear M/s. Michaela,

Thank you for contacting the Nespresso.

Please be advised that the below email is well-noted and has been communicated to the concerned department, copied in this email, whom will contact you shortly for further assistance.

Dear Stella/Emmanuel,

Kindly assist the client on the below issue. As per the below LPO#, machine is under SO-1145605.

Thank you.

For any further questions, please do not hesitate to contact Nespresso via [email-masked]<mailto:[email-masked]> or our toll-free number 800NESPRESSO (637773776).

Our Coffee Specialists are available seven days a week from 8.00 am to 8.00 pm to assist you.

We look forward to hearing from you soon.

Best Regards,

Alyssa May Torres | [logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241] Coffee Specialist
[X]Perfetto Trading Company L.L.C.
[X]Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
Dubai, United Arabs Emirates, P.O. Box 282445
Tel: +971 4 408 5000
800NESPRESSO (800637773776)    www.buynespresso.com<http://www.buynespresso.com/>

ü Please consider the environment before printing this email.
Disclaimer: This message and any attachments transmitted with it contain confidential information and are intended solely for the use of the recipient and may be legally privileged information. If you are not the named addressee you should not disseminate, distribute or copy this e-mail or its attachments. Please notify the sender immediately by e-mail if you have received this message by mistake and permanently delete it from your system. No employee or agent is authorized to conclude any binding agreement on behalf of Perfetto Trading Co. LLC with another party by email without express written confirmation in hard copy. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The recipient should check this email and any attachments for the presence of viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message or for any damage caused by any virus/worms transmitted by this email. If verification is required, please request a hard-copy version.

-----Original Message-----

From: Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Received: 11/6/2020 10:56 PM
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]<mailto:[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: ITEM STOPPED WORKING- WARRANTY INQUIRY 600826528

Team,

Please check this item below as the customer reported that the item stopped working.

POMUMZ_DXB184568

PRFT-F111-ME-WH-NENESPRESSO - Lattisima One White Coffee Machine

As per the customer

Visitor 774832121:49 PMyes, I bought a Nespresso machine from you approximately a month ago. today when I turned it on, the rapid cappuccino system isnt working. Ive switched it on and off a few times and still, nothing. I clean the system every time after use and its only used once a day, a few days a week.
Please assist asap.

Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]