Subject: Re: SO#200267839 || iMile-KSA::605062053000 DHL-Express::9498081913 || Very Urgent << Reference ID: 57229764 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Sun, 14 Jun 2020 15:26:03 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Amani,

Good day.

According to the updates received from our operations team, the shipment was not damaged.

The consignee rejected the shipment, when he noticed very slight leakage due to the contents.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: SO#200267839 || iMile-KSA::605062053000 DHL-Express::9498081913 || Very Urgent << Reference ID: 57229764 >> >> Sent: 06/11/2020 15:28 >> >>
Hi Amani,
 
Good day.
 
No significant updates yet, as our destination team is reviewing the shipment records.
 
Please hold for the next update on 14/06/2020 at 17:00 hours.
 
Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: SO#200267839 || iMile-KSA::605062053000 DHL-Express::9498081913 || Very Urgent << Reference ID: 57229764 >> >> Sent: 06/10/2020 16:28 >> >>
Hi Amani,
 
Good day.
 
Escalation sent to our destination team, as we are yet to receive significant updates on this investigation.
 
Please hold for the next update on 11/06/2020. Our sincere apologies for the delay.
 
Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: SO#200267839 || iMile-KSA::605062053000 DHL-Express::9498081913 || Very Urgent << Reference ID: 57229764 >> >> Sent: 06/09/2020 15:54 >> >>
Hi Amani,
 
Good day.
 
My sincere apologies for the wait. 
 
Follow up sent to our destination team, as we are yet to receive significant updates.
 
Please hold for the next update on 10/06/2020 at 16:30 hours.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: SO#200267839 || iMile-KSA::605062053000 DHL-Express::9498081913 || Very Urgent << Reference ID: 57229764 >> >> Sent: 06/08/2020 13:07 >> >>
Dear Amani,
 
Good day.
 
With regards to subject shipment, destination team is currently investigating on this case, to identify if the damage may have occured during movement or processing. I have informed destination to expedite on this investigation.
 
Request you to continue to hold for the next update on 09/06/2020 at 16:00 hours.
 
Please accept apologies for inconveience cause to you.
 
Should you require any further assistance, please contact me directly.   Best Regards, Milind for KhalidKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: SO#200267839 || iMile-KSA::605062053000 DHL-Express::9498081913 || Very Urgent << Reference ID: 57229764 >> >> Sent: 06/07/2020 16:46 >> >>
Hi Amani,
 
Good day.
 
Our destination team is currently investigating on this case, to identify if the damage may have occured during movement or processing.
 
Please hold for the next update on 08/06/2020 at 16:00 hours.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: SO#200267839 || iMile-KSA::605062053000 DHL-Express::9498081913 || Very Urgent >> Sent: Fri, 05 Jun 2020 12:57:05 UTC+03:00 >> >>
Dears DHL , >>Please confirm the shipment status as the customer is saying that the package was defective this is why he refused the delivery.  >>IMile team. >>Please make sure to arrange the delivery in 48 hours, The full address below Aseer region / Bariq governorate / Saaban neighborhood / King Abdullah Road / opposite the Mar station / house number 3558  >> >> >>@Ekta Jesswani  Please advise the customer refused 50AED compensation for the delay please check and assist as he is going to complain to the MCI .  >> >>Thanks,Amani