Subject: Re: SO# 600848037 - HA-687024
From: Yaseen Shaqra <[email-masked]>
To: Laura Thomson <[email-masked]>
Cc: customer care <[email-masked]>, Jeremie Jizmundo <[email-masked]>, "Alina D'Souza" <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>
Date: Sun, 14 Jun 2020 17:15:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Laura,

That is correct, but it was gifted to the customer and she opened it later,
the issue has been reported with 15 days after she opned the product
The customer is about to deliver very soon and she is not comfortable with
the chair

On Thu, Jun 11, 2020 at 6:00 PM Laura Thomson <[email-masked]> wrote:

> Hi Yaseen
>
>
>
> Our returns policy is 7 days though is it not?
>
>
>
> Thanks,
>
> Laura
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Thursday, June 11, 2020 5:54 PM
> *To:* Laura Thomson <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Alina D'Souza <[email-masked]>; Amir
> Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>
> *Subject:* Re: SO# 600848037 - HA-687024
>
>
>
> * IMG_3350.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/1Toxivl2wbTvqDrQK0JYUnRKXmV83hhwo/view?usp=drive_web>**[image:
> Image removed by sender.]*
>
> * IMG_3423.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/1JeklVUhUOn5HSUpP3JmjU0wJE5yc6RHW/view?usp=drive_web>**[image:
> Image removed by sender.]*
>
> * IMG_3424.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/1qHeRo-YsFSKLxJz5gwCicrGfJtrFtodv/view?usp=drive_web>**[image:
> Image removed by sender.]*
>
> Hi Laura,
>
>
>
> Please find the details below
>
>
>
> Order created: 07.05.2020
>
>
>
> Order delivered: 18.05.2020
>
>
>
> Issue escalated on: 04.06.2020
>
>
>
> Kindly find the attachment for the customer videos
>
>
>
>
>
>
>
>
>
> On Thu, Jun 11, 2020 at 5:40 PM Laura Thomson <[email-masked]> wrote:
>
> Hi Yaseen,
>
>
>
> When was the item purchased?  Is it still within the timeframe to return
> the item?
>
>
>
> The brand has told me there is no fault with the item is this correct?
>
>
>
> Thanks,
>
> Laura
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Thursday, June 11, 2020 5:38 PM
> *To:* Laura Thomson <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Alina D'Souza <[email-masked]>; Amir
> Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>
> *Subject:* Re: SO# 600848037 - HA-687024
>
>
>
> Hi Laura,
>
>
>
> Please check and assist, the customer doesn't want the item anymore
>
>
>
> Kindly check the videos and advise
>
>
>
> On Thu, Jun 11, 2020 at 3:18 PM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Yaseen,
>
>
>
> Honestly, there’s nothing wrong with the item.
>
> If she’s complaining about the chair padding, that is only normal, it’s
> not really as foamy as she expected but comfy enough for relaxation.
>
> She said that it snaps back harshly but we didn’t see it in the video.
> Apologies but the problem that she complained about is not really clear.
>
>
>
> Regards,
>
> Bernadette
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Thursday, June 11, 2020 8:57 AM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>; Alina
> D'Souza <[email-masked]>; Laura Thomson <[email-masked]>
> *Subject:* Re: SO# 600848037 - HA-687024
>
>
>
> Hi Team,
>
>
>
> Please find the attachment for the customer videos
>
> * IMG_3350.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/1VAa0c0mIXOtCgok2Wf3rlOcuijEhO-Y1/view?usp=drive_web>**[image:
> Image removed by sender.]*
>
> * IMG_3423.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/16oRlPK4MMhwx4eY9-Whp-mrZEpgoANCU/view?usp=drive_web>**[image:
> Image removed by sender.]*
>
> * IMG_3424.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/1mQVBVF8WsPPSmz0rommKkz1BbE7qkIav/view?usp=drive_web>**[image:
> Image removed by sender.]*
>
>
>
>
>
> On Wed, Jun 10, 2020 at 10:58 AM Bernadette Villahermosa <
> [email-masked]> wrote:
>
> Hi Yaseen,
>
>
>
> Good day!
>
> The customer might have mistaken the item. By looking at the picture, the
> item seems to be in good condition.
>
> Please see below comments:
>
>    - the chair padding has flattened – padding is in it’s normal
>    condition, not too think or too thin.
>    - the chair does tend to get stuck in the incline position and when
>    the customer sets again it snaps back quite harshly – The backrest can
>    be fully adjusted to the resting position and you just need to set the
>    locking mechanism (see the picture below)  to stay as it is otherwise
>    it will automatically go back once you stand or back to your normal sitting
>    posture.
>
>
>
> Sharing also the video link on how the metal glider really works: *https://www.youtube.com/watch?v=V5ksSUCneok
> <https://www.youtube.com/watch?v=V5ksSUCneok>*
>
> Is it possible to ask the customer for a video to see on how it tends to
> snap back?
>
>
>
>
>
>
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Tuesday, June 09, 2020 5:57 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>; Alina
> D'Souza <[email-masked]>
> *Subject:* Re: SO# 600848037 - HA-687024
>
>
>
> Hi Bernadette,
>
>
>
> Please find the PO
>
>
>
> POMUMZ_DXB192610
>
>
>
> @Alina D'Souza <[email-masked]> Please arrange the collection at the
> soonest
>
>
>
> On Tue, Jun 9, 2020 at 4:30 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Jeremie,
>
>
>
> Please update us ASAP, the customer is following up again
>
>
>
> On Tue, Jun 9, 2020 at 12:02 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> @Jeremie Jizmundo <[email-masked]> Please share the PO with us
>
>
>
> On Tue, Jun 9, 2020 at 11:38 AM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Yassen.
>
>
>
> Please give us the PO number.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Bernadette Villahermosa
> *Sent:* Monday, June 08, 2020 9:51 AM
> *To:* Yaseen Shaqra <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>
> *Subject:* RE: SO# 600848037 - HA-687024
>
>
>
> Hi Yassen,
>
>
>
> Good day!
>
> Please send us also the PO number.
>
>
>
> Thank you,
>
> Bernadette
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Monday, June 08, 2020 9:21 AM
> *To:* Babico Trading <[email-masked]>; April Catral <[email-masked]>;
> Liza Nocete <[email-masked]>; Bernadette Villahermosa <[email-masked]>;
> Jenerose Colipano <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>
> *Subject:* SO# 600848037 - HA-687024
>
>
>
> Hi Team,
>
>
>
> Please note that the customer informed that the chair padding has flattened
>
> And the chair does tend to get stuck in the incline position and when the
> customer sets again it snaps back quite harshly
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE