Subject: Re: FW: Product Inquiry- 600872679 //SKU:TW-59905
From: "'Jinky Lumba (Mumzworld Catalogue)' via customer care" <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sun, 14 Jun 2020 12:37:08 +0000
List-Id: <ccteam.mumzworld.com>

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Jinky Lumba, Jun 14, 2020, 4:37:07 PM GMT+4

Hi Team.

Item has been updated.
https://www.mumzworld.com/en/catalog/product/view/id/5753

Thanks,

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Mary Anne Agapito, Jun 14, 2020, 11:28:52 AM GMT+4

Hi Team,

Please specify on the website that it is type B cartridge to avoid further confusion as confirmed by the vendor previously. 

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Jun 4, 2020 at 11:55 AM Mary Anne Agapito <[email-masked]> wrote:

Hi Team,

Thank you for the update.

@Returns.fc  @Alina D'Souza @Hyacinth Joyce @Denmark A - please assist

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Jun 4, 2020 at 9:52 AM Info | Toyworld <[email-masked]> wrote:

Dear Team,

We don’t have stock of Type A.

 

Regards,

 

 

P O Box - 85594

Sharjah, United Arab Emirates

Tel - +971 6 533 74 18

Fax - +971 6 533 66 82

Email - [email-masked]

           - [email-masked]

www.toyworlduae.com

 

From: Mary Anne Agapito [mailto:[email-masked]]
Sent: Thursday, June 04, 2020 9:30 AM
To: Info | Toyworld <[email-masked]>
Cc: Jeremie Jizmundo <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: FW: Product Inquiry- 600872679 //SKU:TW-59905

Hi Team,

Thank you for your response. Do you have type A?

Since there is no clear distinction that it is a type B cartridge, can we return the item and replace it with type A instead? It is not compatible with the pool of the customer.

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Wed, Jun 3, 2020 at 6:18 PM Info | Toyworld <[email-masked]> wrote:

 

Dear Mary,

 

This is B cartridge.

 

Regards  

Suresh paul

 

P O Box - 85594

Sharjah, United Arab Emirates

Tel - +971 6 533 74 18

Fax - +971 6 533 66 82

Email - [email-masked]

           - [email-masked]

www.toyworlduae.com

 

From: Mary Anne Agapito [mailto:[email-masked]]
Sent: Wednesday, June 03, 2020 10:12 AM
To: Info | Toyworld <[email-masked]>
Cc: Jeremie Jizmundo <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Product Inquiry- 600872679 //SKU:TW-59905

Hi Team,

May we asked what type of filter cartridge is this? Is it a type A or B?

 

Since it's not clear whether it's type A or B, the customer received a type B which is not compatible to her intex pool. Because of this, the customer wants to return it.

 

@Jeremie Jizmundo - please assist if PO is needed, it seems it came from the old stock.

Please clarify. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Attachment(s):
image003.png - https://mumzworldhelp.zendesk.com/attachments/token/ad4HUeIsoYykUEEro1kUinNcs/?name=image003.png
image002.png - https://mumzworldhelp.zendesk.com/attachments/token/4dFrz0ZxdUrPV7Z03mUHx56xu/?name=image002.png
image001.png - https://mumzworldhelp.zendesk.com/attachments/token/BnDxFKujSJqXiObJRondaJX93/?name=image001.png

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