Subject: Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
From: Anas nazzal <[email-masked]>
To: Misha Rolland <[email-masked]>, Akshay Mukund <[email-masked]>
Cc: Ismael De Gala <[email-masked]>, "[email-masked]" <[email-masked]>, Ayan Service 1 <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 15:47:24 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as she called again to follow up.

Best Regards,
Anas Nazzal

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Tue, Jun 2, 2020 at 2:53 PM Yaseen Shaqra <[email-masked]> wrote:

> Hi Team,
>
> Please update us on the case
>
> On Mon, May 18, 2020 at 9:44 AM Ismael De Gala <[email-masked]>
> wrote:
>
>> Hi Akshay,
>>
>>
>>
>> Our service center is still close in KSA due to Covid19.
>>
>> This might be after Eid if no further restriction will be impose by the
>> Government.
>>
>> Once we reopen we will contact the customer to replace the battery.
>>
>> Thanks.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *Ismael De Gala*
>>
>> Service Manager – MEA
>>
>> Dyson, Dubai U.A.E.
>>
>> Level 32, Reef Tower, Cluster O, Jumeirah Lakes Tower
>>
>> P.O. Box 5003350
>>
>> M: +971 50 915 6089
>>
>> E: [email-masked]
>>
>> W: www.dyson.ae
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.dyson.ae_&d=DwMFAg&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=f_KFOfpjVwdITigaqdHTzu34PGEzjlxMPikzpsUk_bg&m=mrXO-QHv5TB95o6rGGi_WulPMUkJOqw9jahsiqasUGA&s=Bg8GsMEBKsbxtcydzmvhoSGf8ZNfrzKGnM_EKXvXSZY&e=>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* 18 May 2020 09:13 AM
>> *To:* Akshay Mukund <[email-masked]>
>> *Cc:* Misha Rolland <[email-masked]>; [email-masked]; Ayan
>> Service 1 <[email-masked]>; Ismael De Gala <
>> [email-masked]>; Veronique Bachmann <[email-masked]>;
>> Ekta Jesswani <[email-masked]>
>> *Subject:* Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> Hi Akshay,
>>
>>
>>
>> Please find the details below
>>
>>
>>
>> Dyson - V10 Cordless Vacuum Cleaner - Absolute
>>
>>
>>
>>
>>
>> On Thu, May 14, 2020 at 5:39 PM Akshay Mukund <[email-masked]>
>> wrote:
>>
>> @Ayan Service 1 <[email-masked]>@Ismael De Gala
>> <[email-masked]>
>>
>> Hello all, the below customer purchased a vacuum via Mumzworld and would
>> like to fix her battery. Her details are as below –
>>
>>
>>
>> Name: Amal al maleky
>> Address: Taif , king khaled st
>>
>> Number: 966535551044
>>
>>
>>
>> @Yaseen Shaqra <[email-masked]> can you let us know the model
>> number as well?
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *|
>> email* [email-masked]
>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>> www.facebook.com/JumboWorld
>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>
>>
>>
>>
>>
>> *From:* Akshay Mukund
>> *Sent:* Thursday, May 14, 2020 5:35 PM
>> *To:* Yaseen Shaqra <[email-masked]>; [email-masked];
>> [email-masked]
>> *Cc:* Veronique Bachmann <[email-masked]>; Ekta Jesswani <
>> [email-masked]>
>> *Subject:* RE: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> Hi Yaseen,
>>
>>
>>
>> We will forward his to the KSA service team and they will take it from
>> here.
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
>> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
>> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *|
>> email* [email-masked]
>> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
>> www.facebook.com/JumboWorld
>>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>>
>>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Thursday, May 14, 2020 4:12 PM
>> *To:* [email-masked]; Akshay Mukund <[email-masked]>;
>> [email-masked]
>> *Cc:* Veronique Bachmann <[email-masked]>; Ekta Jesswani <
>> [email-masked]>
>> *Subject:* Re: FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> Hi Akshay,
>>
>>
>>
>> Hope you are doing well
>>
>>
>>
>> Kindly note that the customer agreed to collect the product.
>>
>>
>>
>> Please find the details below
>>
>>
>>
>> Name: Amal al maleky
>> Address: Taif , king khaled st
>>
>> Number: 966535551044
>>
>>
>>
>> Kindly do the needful and update us
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Wed, May 13, 2020 at 4:01 PM Veronique Bachmann <
>> [email-masked]> wrote:
>>
>>
>>
>>
>>
>> *From: *Marla Joy Laurico <[email-masked]>
>> *Date: *Wednesday, 13 May 2020 at 3:04 PM
>> *To: *Veronique Bachmann <[email-masked]>
>> *Subject: *RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> Dear Veronique,
>>
>>
>>
>> His name is Akshay and you can send mail he will sort it out.
>>
>>
>>
>> I marked him on the mail, his waiting for the details.
>>
>>
>>
>> Regards,
>>
>> Marla
>>
>>
>>
>> *From:* Veronique Bachmann <[email-masked]>
>> *Sent:* Wednesday, May 13, 2020 2:23 PM
>> *To:* Marla Joy Laurico <[email-masked]>
>> *Subject:* Re: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> What is the team name and phone so we can contact them after we reached
>> out to the customer
>>
>>
>>
>> *From: *Marla Joy Laurico <[email-masked]>
>> *Date: *Wednesday, 13 May 2020 at 1:56 PM
>> *To: *Veronique Bachmann <[email-masked]>, Akshay Mukund <
>> [email-masked]>
>> *Cc: *customer care <[email-masked]>, Ekta Jesswani <
>> [email-masked]>
>> *Subject: *RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> Dear Veronique,
>>
>>
>>
>> As per telephone conversation, Dyson team wants to be in touch with the
>> customer to be
>>
>> able to assist. This team is the authorize repair of Dyson.
>>
>>
>>
>> Appreciate if you can share all the details.
>>
>>
>>
>>
>>
>> Akshay in reading,
>>
>>
>>
>> Please treat this case as TOP TOP PRIORITY.
>>
>> Kindly ensure to assist the customer within this day.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Marla Joy Laurico <[email-masked]>
>> *Sent:* Wednesday, May 13, 2020 12:47 PM
>> *To:* Veronique Bachmann <[email-masked]>
>> *Subject:* FW: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> Please help this is urgent case.
>>
>>
>>
>> Regards,
>>
>> Marla
>>
>>
>>
>>
>>
>> *From:* Marla Joy Laurico <[email-masked]>
>> *Sent:* Wednesday, May 13, 2020 10:16 AM
>> *To:* customer care <[email-masked]>; Ekta Jesswani <
>> [email-masked]>
>> *Cc:* 'Misha Rolland' <[email-masked]>
>> *Subject:* RE: [EXTERNAL EMAIL] m- URGENT URGENT - DYSON (COMPLAINTS)
>>
>>
>>
>> Dear All,
>>
>>
>>
>> Appreciate if you can look into the below concern and do the needful on
>> urgent basis.
>>
>>
>>
>> Regards,
>>
>> Marla
>>
>>
>>
>> *From:* Misha Rolland <[email-masked]>
>> *Sent:* Wednesday, May 13, 2020 10:12 AM
>> *To:* Marla Joy Laurico <[email-masked]>
>> *Subject:* FW: [EXTERNAL EMAIL]
>> *Importance:* High
>>
>>
>>
>> Hi Marla,
>>
>>
>>
>> As per my previous email (attached) we’ve received direct complaints
>> about your customer service team – they seem to be ignoring customer
>> requests.
>>
>>
>>
>> I’m concerned about the damage to our reputation here – as we’re unable
>> to assist the customer directly so we’re relying on the Mumzworld Customer
>> Support team.
>>
>>
>>
>> This customer needs to be contact today. Please can you urgently respond
>> with an assurance that you’ve flagged this internally?
>>
>>
>>
>> Appreciate your support.
>>
>>
>>
>> Kind Regards,
>>
>>
>>
>> *Misha Rolland*
>>
>> *Sr. Ecommerce Executive * - Middle East & Africa
>>
>> Level 32, Reef Tower, Cluster O, JLT
>>
>> PO Box 5003350, Dubai, UAE
>>
>> M: +971 56 547 5380
>>
>> E: [email-masked]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* أمل المالكي <[email-masked]>
>> *Sent:* 13 May 2020 04:29
>> *To:* Support.SA <[email-masked]>
>> *Subject:* [EXTERNAL EMAIL]
>>
>>
>>
>>
>> السلام عليكم ورحمة الله وبركاته
>>
>> راسلتكم قبل كم يوم بخصوص وصل مكنسة دايسون v10 من موقع عالم الأمهات وفيها
>> مشكلة في البطاريه
>>
>> قلتوا الموقع بتواصل معي لكن لحد الان ما كلموني..
>>
>> هل هم بيرسلون لي مكنسة بديله ووقت التسليم يكلموني؟
>>
>> أو انهم بيكلمون قبل الإرسال؟
>>
>> محتاجه المكنسة توصل خلال هذه الفترة
>>
>> وهم مايردون على ايملاتي وماعندهم رقم للتواصل
>>
>> اعتذر عن الازعاج..
>>
>> وشكرا لتعاونكم..
>> مُرسل من هاتف Huawei الخاص بي
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.mumzworld.com_&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=yhTviFfDUd3dWF2T-mPVpMmdEOu4LPMwtoR3W6wHvCc&s=MRfla37lz_HhlNXljqvD6NcrkINUUKMwCQ5Zb6VwQRY&e=>
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> E-mail Disclaimer: This e-mail and any attachments may contain
>> confidential and privileged information. If you are not the intended
>> recipient, please notify the sender immediately by return e-mail, delete
>> this e-mail and destroy any copies. Any dissemination or use of this
>> information by a person other than the intended recipient is unauthorized
>> and may be illegal.
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free.
www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>