Subject: Re: 100146020 - very urgent.
From: "Asad ." <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Leena <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 11:41:57 +0000
List-Id: <ccteam.mumzworld.com>

I responded on the same case this morning. Just refund the money to the customer and don’t wait any longer.

Push DHL to give the shipment back and once its received back just ensure we don’t refund the customer again.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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From: Ronald Gaviola <[email-masked]>
Date: Sunday, 14 June 2020 at 3:38 PM
To: Eugene Mugisa <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Asad <[email-masked]>, Leena <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Subject: Re: 100146020 - very urgent.

Dear All,

This has been returned through RTN AWB 4595578746. Attached communication for reference

@Umang Mehrotra<mailto:[email-masked]> - Please check with Sohit and revert

Regards,
Ronald

On Sun, Jun 14, 2020 at 3:29 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
+ Ronald, Pavan

Please share feedback on this case

Best
Eugene

On Sun, 14 Jun 2020 at 15:02, Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
@Eugene Mugisa<mailto:[email-masked]> & @Umang Mehrotra<mailto:[email-masked]> ....Please advise about this order urgently.

Thanks

On Thu, Jun 11, 2020 at 4:14 PM Sagar Khawani <[email-masked]<mailto:[email-masked]>> wrote:
Order placed on 1st May
Shipped by us on 17th May

Customer is here in D3 office.
Asking for refund – 3K dhs

No refund request raised by CC team.
No CRA.

As per DHL it is returned to warehouse  on 2nd June.
Where is the product ? who is having.?

Where is the process broken ?
Can we know and fix & learn.

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[Image removed by sender.]
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Thanks,
Eugene