Subject: Re: 100146020 - very urgent.
From: Ronald Gaviola <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Asad <[email-masked]>, Leena <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 15:38:17 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

This has been returned through RTN AWB 4595578746. Attached communication
for reference

@Umang Mehrotra <[email-masked]> - Please check with Sohit and revert

Regards,
Ronald

On Sun, Jun 14, 2020 at 3:29 PM Eugene Mugisa <[email-masked]> wrote:

> + Ronald, Pavan
>
> Please share feedback on this case
>
> Best
> Eugene
>
> On Sun, 14 Jun 2020 at 15:02, Mohamed Magdy <[email-masked]> wrote:
>
>> @Eugene Mugisa <[email-masked]> & @Umang Mehrotra
>> <[email-masked]> ....Please advise about this order urgently.
>>
>> Thanks
>>
>> On Thu, Jun 11, 2020 at 4:14 PM Sagar Khawani <[email-masked]>
>> wrote:
>>
>>> Order placed on 1st May
>>>
>>> Shipped by us on 17th May
>>>
>>>
>>>
>>> Customer is here in D3 office.
>>>
>>> Asking for refund – 3K dhs
>>>
>>>
>>>
>>> No refund request raised by CC team.
>>>
>>> No CRA.
>>>
>>>
>>>
>>> As per DHL it is returned to warehouse  on 2nd June.
>>>
>>> Where is the product ? who is having.?
>>>
>>>
>>>
>>> Where is the process broken ?
>>>
>>> Can we know and fix & learn.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>> --
>>
>> --
> Thanks,
> Eugene
>

Subject: Re: AWB update 100146020 // DHL-Express::1384877561 << Reference ID: 56580520 >>
From: [email-masked]
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Jun 2020 16:51:12 +0200 (CEST)

Dear Joyce,

Please note the shipment has been returned back to you under AWB# 4595578746

Should you require any further assistance, please contact me directly.   Best Regards, Mohamed ShabreenKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates600567567 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: AWB update 100146020 // DHL-Express::1384877561 << Reference ID: 56580520 >> >> Sent: Sun, 07 Jun 2020 15:07:40 UTC+04:00 >> >>
Hi Team, >>The customer's ID has been forwarded. >>The customer is calling to follow up. Please update. >>Thank you. >>Best Regards, >>Joyce Alvarado >>  >>Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >> >> >>
On Wed, 3 Jun 2020 at 13:39, Amani Bani Odeh <[email-masked]> wrote: >>Hi Ronald, >>Please find the customer ID and arrange to reship it to the updated address below.Jeddah Al-Rayyan neighborhood, next to the major airbase >>00966567533330   >> >>[[:removedImage(image.png):]] >> >>Thanks,Amani  >> >> >>On Sun, May 31, 2020 at 3:37 PM ae.mumzworld via customer care <[email-masked]> wrote: >>Hi Samiya,
Please note shipment on hold for DPSS, please provide consignee ID copy.
 >>
Should you require any further assistance, please contact me directly.  >>  >>  >>Best Regards, >>  >>Pooja KanojiaKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
[[:removedImage(DHL_Time1558359423774.jpg):]] >>
  >>
 >> >>
 >> >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked] >> Subject: AWB update 100146020 // DHL-Express::1384877561 >> Sent: Sat, 30 May 2020 11:15:25 UTC+04:00 >> >>
Hi Team, >> >>Kindly check and update this shipment, still on hold in dubai. >>Regards  >>
  >>