Subject: Re: 700209686 - RE: BABYZEN - contact
From: Denmark A <[email-masked]>
To: Mylyn Vega <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Umang Mehrotra <[email-masked]>, "[email-masked]" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Sun, 14 Jun 2020 15:26:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mylyn,

Armrest received but the base we did not.

Regards,
Den mark

On Sun, Jun 14, 2020 at 3:16 PM Mylyn Vega <[email-masked]> wrote:

> Dear Denmark,
>
>
>
> Good afternoon.
>
>
>
> Mamaroo Base was given to your driver earlier.
>
>
>
> Kindly confirm once handed over to you.
>
>
>
> @Hyacinth Joyce <[email-masked]> – please call your customer and
> give her an update.
>
>
>
> Wish you good day.
>
>
>
> Kind regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Mylyn Vega
> *Sent:* Sunday, June 14, 2020 10:41 AM
> *To:* 'Amir Julkarnain' <[email-masked]>; Hyacinth Joyce <
> [email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Umang Mehrotra <[email-masked]>;
> [email-masked]; Kenneth Nwaso <[email-masked]>
> *Subject:* RE: 700209686 - RE: BABYZEN - contact
>
>
>
> Good Morning Amir.
>
>
>
> Thanks for the reply. Please note that we will be giving new Mamaroo Base
> as replacement.
>
>
>
> Wish you good day.
>
>
>
> Kind regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Amir Julkarnain <[email-masked]>
> *Sent:* Saturday, June 13, 2020 8:27 AM
> *To:* Mylyn Vega <[email-masked]>; Hyacinth Joyce <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Umang Mehrotra <[email-masked]>;
> [email-masked]; Kenneth Nwaso <[email-masked]>
> *Subject:* Re: 700209686 - RE: BABYZEN - contact
>
>
>
> @Mylyn Vega <[email-masked]> , Thank you for your update.
>
>
>
> @Hyacinth Joyce <[email-masked]> , please assist in notifying the
> customer that the repaired item will be in our warehouse by Sunday.
>
>
>
> Best Regards
>
>
>
> On Thu, 11 Jun 2020 at 09:21, Mylyn Vega <[email-masked]> wrote:
>
> Hi Denmark / Umang,
>
>
>
> Good Morning.
>
>
>
> Awaiting for reply since customer is making follow ups.
>
>
>
> @customer care <[email-masked]> /  @Amir Julkarnain
> <[email-masked]> – please contact your customer and update her for
> the delivery date.
>
>
>
> Have a great day ahead and stay safe.
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Mylyn Vega
> *Sent:* Wednesday, June 10, 2020 11:52 AM
> *To:* Denmark A <[email-masked]>; customer care <
> [email-masked]>
> *Cc:* [email-masked]; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* 700209686 - RE: BABYZEN - contact
>
>
>
> Hi Denmark,
>
>
>
> Good day.
>
>
>
> We will be giving FOC Babyzen Armrest for this Mumzworld customer.
>
>
>
> Thanks to arrange collection at our warehouse and deliver to said
> customer.
>
> @customer care <[email-masked]> /  @Amir Julkarnain
> <[email-masked]> – please contact your customer and update her for
> the delivery.
>
>
>
> Have a great day and stay safe.
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Mada Alyousefi <[email-masked]>
> *Sent:* Tuesday, June 9, 2020 11:07 PM
> *To:* [email-masked]; Mylyn Vega <[email-masked]>
> *Cc:* 3zoze ~ <[email-masked]>
> *Subject:* Fwd: BABYZEN - contact
>
>
>
>
>
>
>
> Hello
>
> Good evening/ morning
>
> Please check my issue and arrange collection for my Yoyo stroller
>
> You Can see my problem below
>
>
>
> Best regards
>
> Mada 🌹
>
>
> Begin forwarded message:
>
> *From:* Mylyn Vega <[email-masked]>
> *Date:* June 9, 2020 at 2:19:49 PM GMT+3
> *To:* Mada Alyousefi <[email-masked]>
> *Cc:* Abdulaziz Saud <[email-masked]>
> *Subject:* *RE:  BABYZEN - contact*
>
> 
>
> Hi Mada,
>
>
>
> We will be giving you free arm rest for the replacement for your Babyzen
> YOYO+ (see below encircled in red):
>
>
>
> Kindly arrange collection from your side or ask Mumzworld for assistance.
>
>
>
> Please let us know if there is anything else that I can help you with.
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Mada Alyousefi <[email-masked]>
> *Sent:* Tuesday, June 9, 2020 12:42 PM
> *To:* Mylyn Vega <[email-masked]>
> *Cc:* Abdulaziz Saud <[email-masked]>
> *Subject:* Re: BABYZEN - contact
>
>
>
> Dear Mylyn
>
>
>
> Find below what you requested..
>
>
> 1. Copy of your receipt
>
> *PDF file attached *
>
>
>
> 2. Serial number of your stroller – you may find it underneath the seat.
>
>
> *EN 1888: 2012 Serial Number K10101-01913376*
>
>
>
> 3. Small video of the issues you are experiencing
>
> *  Attached   *
>
>
>
>
>
> Best Regards
>
>
>
> On Sun, Jun 7, 2020 at 1:14 PM Mylyn Vega <[email-masked]> wrote:
>
> Dear Mada,
>
>
>
> Good day.
>
>
>
> We thank you for your request on after-service for your YOYO+ and we are
> sorry to hear about your issue with your stroller.
>
>
>
> We are the Master Distributor in the Middle East for BABYZEN products.
>
>
>
> Grateful if you could send me the below details:
>
>
>
> 1. Copy of your receipt
>
> 2. Serial number of your stroller – you may find it underneath the seat.
>
> 3. Small video of the issues you are experiencing
>
>
>
> We look forward to hearing from you,
>
>
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Friday, June 5, 2020 6:19 AM
> *To:* Mylyn Vega <[email-masked]>
> *Subject:* BABYZEN - contact
>
>
>
> Saudi Arabia
> Hello good evening/morning
> I am writing to you because I purchased my BabyZen Yoyo in December 1, 2019
> And I’m wondering I think with the price and the quality comes warranty
> because I faced in issue with my YOYO
> I was folding it and in the process some thing pop up
> When I exam in my stroller I found out there’s something broken and I
> don’t know how and I don’t know why
> I think there is a warranty
> I Purchased my stroller from
> https://saudi.mumzworld.com/
> I had paid over 600$ for it
> So please help me what can i do now
> The invoice in the link below you can check it out
>
> https://drive.google.com/file/d/1j4yeZExZobcKxyrl6G557gb80Rpvjomx/view?usp=drivesdk
>
> Best regards
> Mada
> Mada alyousefi
> [email-masked]
>
>
>
>
>
>
> --
>
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>