Subject: Re: SO # 600870932_2// SEST-5000314120543
From: Amir Julkarnain <[email-masked]>
To: Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, "Outbound.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, lastmile <[email-masked]>, Mohit Caleb <[email-masked]>, Mamdouh Younes <[email-masked]>, Vipul Arora <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 15:31:44 +0400
List-Id: <ccteam.mumzworld.com>

Hello Habib and Syed,

We need your confirmation on this. The customer wanted a refund now and
does not want the item anymore.

Best Regards,
Amir

On Sun, 14 Jun 2020 at 14:28, Muhammad Habib <[email-masked]> wrote:

> @Syed Yakoob <[email-masked]>  Please check physical stock. System is
> showing 2 pcs in stock.
>
> On Sun, Jun 14, 2020 at 3:25 PM Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Habib,
>>
>> Please check on the item again - this should be a bundle of 12 packs to
>> be shipped to the customer.
>> We have been having issues with the picking of bundle items lately - and
>> this is probably one of those cases.
>>
>> Please check and confirm - if not found, we will need to provide the
>> customer with a store credit or refund
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>>
>>
>> On Sun, 14 Jun 2020 at 13:27, Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> @Inbound.fc <[email-masked]>  please check if we received the
>>> correct bundle sku.
>>>
>>> On Sun, Jun 14, 2020 at 2:19 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update us urgently
>>>>
>>>>
>>>> On Tue, Jun 2, 2020 at 1:21 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please note that the customer received only one pack out of 12
>>>>>
>>>>> Fox'S Glacier Mints 200g Pack Of 12
>>>>>
>>>>> https://www.mumzworld.com/en/fox-s-glacier-mints-200g
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> --
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>>>> To view this discussion on the web visit
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADpSfAADx95KM%3Dc4YOT_qmftQSsgnifpcMDzhGyMJtRn4bam3g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>
>>
>> --
>> *Regards, *
>>
>>
>>
>
> --
>
>
> Thanks & regards,
>
>
>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE