Subject: Re: 100146020 - very urgent.
From: Eugene Mugisa <[email-masked]>
To: Pavankumar A <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Asad <[email-masked]>, Leena <[email-masked]>, Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 15:28:57 +0400
List-Id: <ccteam.mumzworld.com>

+ Ronald, Pavan

Please share feedback on this case

Best
Eugene

On Sun, 14 Jun 2020 at 15:02, Mohamed Magdy <[email-masked]> wrote:

> @Eugene Mugisa <[email-masked]> & @Umang Mehrotra
> <[email-masked]> ....Please advise about this order urgently.
>
> Thanks
>
> On Thu, Jun 11, 2020 at 4:14 PM Sagar Khawani <[email-masked]> wrote:
>
>> Order placed on 1st May
>>
>> Shipped by us on 17th May
>>
>>
>>
>> Customer is here in D3 office.
>>
>> Asking for refund – 3K dhs
>>
>>
>>
>> No refund request raised by CC team.
>>
>> No CRA.
>>
>>
>>
>> As per DHL it is returned to warehouse  on 2nd June.
>>
>> Where is the product ? who is having.?
>>
>>
>>
>> Where is the process broken ?
>>
>> Can we know and fix & learn.
>>
>>
>>
>>
>>
>>
>>
>>
>
>
> --
>
> --
Thanks,
Eugene