Subject: Re: 100146020 - very urgent.
From: Mohamed Magdy <[email-masked]>
To: Sagar Khawani <[email-masked]>, Eugene Mugisa <[email-masked]>, Umang Mehrotra <[email-masked]>
Cc: Leena <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Sun, 14 Jun 2020 15:02:13 +0400
List-Id: <ccteam.mumzworld.com>

@Eugene Mugisa <[email-masked]> & @Umang Mehrotra
<[email-masked]> ....Please advise about this order urgently.

Thanks

On Thu, Jun 11, 2020 at 4:14 PM Sagar Khawani <[email-masked]> wrote:

> Order placed on 1st May
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> Shipped by us on 17th May
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> Customer is here in D3 office.
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> Asking for refund – 3K dhs
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> No refund request raised by CC team.
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> No CRA.
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> As per DHL it is returned to warehouse  on 2nd June.
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> Where is the product ? who is having.?
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> Where is the process broken ?
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> Can we know and fix & learn.
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