Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: "Asad ." <[email-masked]>
To: Amani Bani Odeh <[email-masked]>, Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Sun, 14 Jun 2020 10:34:21 +0000
List-Id: <ccteam.mumzworld.com>

Team please update on this case.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Amani Bani Odeh <[email-masked]>
Date: Sunday, 14 June 2020 at 11:56 AM
To: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Michaela Manibo <[email-masked]>
Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE

Dears,

Please update today if this can't be found to proceed with a new order.

Thanks,
Amani

On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

Please advise on that asap and confirm if you can find and ship the missing item and ship it

Thanks,
Amani

On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please assist on this missing item ASAP.  THis order has been for two month now. Please advise as the customer is so mad about it now.  The item is out of stock so we cannot place a new order.

Customer refused  the store credit  as a refund for this.

@Hussain Firoz Miyagamwala<mailto:[email-masked]>
please help on this case.

Thanks
[Image removed by sender.]

On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

May we have an update on this case, please?

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer ordered the item below, it should be in a box with 12 packs but customer only got 1 pack.

200266212_1
AEWP-PACK-2-ROSE<https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)

This is what the customer got instead

Please check and do the needful

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE