Subject: RE: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke - Carbonator II - Matte Black // Defective
From: "Richard Vicencio" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>, <[email-masked]>
Date: Sun, 14 Jun 2020 14:21:20 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

 

There’s no video attachment. 

You may return it to the below address for checking, if found faulty, we will have it replace free of charge.

 

MONSTER MIDDLE EAST

NC7 BLUE SHED WAREHOUSE, JEBEL ALI FREE ZONE

C/0 VANGIE/RICHARD

 

Monsterous Regards

Richard Vicencio

Account Manager - eCommerce

(Middle East, Africa, CIS & India Sub Continent)

Monster Middle East

NC 7, Jebel Ali Free Zone

Dubai, United Arab Emirates

PO Box 18413

Tel: +971.4.883.04.05

Fax: +971.4.883.04.06

"Saving the World From BAD CABLES"

 

 

 

From: Denmark A [mailto:[email-masked]] 
Sent: Sunday, June 14, 2020 2:08 PM
To: [email-masked]
Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang Mehrotra; Mohamed Magdy
Subject: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke - Carbonator II - Matte Black // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

This is absolute nonsense. The machine does not work still. We bought a new cylinder last time and it made no difference. We will send you a video. Our friends have exactly the same machine and theirs does not do this. We expect a brand new machine. Thank you 

 

image.png

We appreciate your support in this matter, Thank you. 

Regards,

Den mark