Subject: Re: Missing Package Undelivered - Order No. 600828978 / AWB JB232606
From: Hyacinth Joyce <[email-masked]>
To: "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sun, 14 Jun 2020 13:47:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Please update urgently.

This is an April UAE order.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 13 Jun 2020 at 11:34, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Please update asap.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 11 Jun 2020 at 13:57, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Please update urgently.
>>
>> The order was shipped on 4th May in 2 packages and as per the courier
>> company, they have returned 1 package.
>>
>>
>> Kindly check and let us know is reshipped was processed.
>>
>> The customer is very disappointed about the delay.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 28 May 2020 at 10:09, <[email-masked]> wrote:
>>
>>> Hi @Denmark A <[email-masked]> and @Mostafa saad
>>> <[email-masked]>,
>>>
>>> Please advise ?
>>>
>>> Customer is following up again and this was not shipped.
>>>
>>> Also, she received one out of two boxes from the courier and the second
>>> was out of delivery area ?
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Yaseen Shaqra <[email-masked]>
>>> *Sent:* Sunday, May 17, 2020 2:43 PM
>>> *To:* Umang Mehrotra <[email-masked]>; Returns.fc <
>>> [email-masked]>; Denmark A <[email-masked]>
>>> *Cc:* Hyacinth Joyce <[email-masked]>; Hammad <[email-masked]>;
>>> customer care <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Farooq <
>>> [email-masked]>
>>> *Subject:* Re: Missing Package Undelivered - Order No. 600828978 / AWB
>>> JB232606
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please confirm if you received the shipment
>>>
>>>
>>>
>>> @Denmark A <[email-masked]> @Mostafa saad
>>> <[email-masked]>  Please do the needful to reship the shipment
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, May 16, 2020 at 11:07 AM Farooq <[email-masked]> wrote:
>>>
>>> Hi Joyce -  We have RTO 1 Package under - JB232606 on 5th May due to no
>>> service zone.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>
>>> [email-masked] | +971504330629
>>>
>>> [image:
>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>
>>>
>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* Hyacinth Joyce <[email-masked]>
>>> *Sent:* Saturday, May 16, 2020 10:52 AM
>>> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>
>>> *Subject:* Missing Package Undelivered - Order No. 600828978 / AWB
>>> JB232606
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer called to follow up and informed that she only received 1
>>> package that says 1 out of 2.
>>>
>>>
>>>
>>> On the system shows that 2 packages were shipped.
>>>
>>>
>>>
>>>
>>>
>>> Please check and arrange delivery of the remaining package ASAP.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>