Subject: Re: WRONG ITEM DELIVERED- 700241129_2// sku: AZ-50009
From: Muhammad Habib <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Mostafa saad <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 14 Jun 2020 14:32:16 +0500
List-Id: <ccteam.mumzworld.com>

Dear Mary,

Order is 0%committed on NS. Once it will push to LFs we will do the needful.

On Sun, Jun 14, 2020 at 1:50 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Syed,
>
> As per advise, new order was created.
>
> 700242359
>
> @Returns.fc <[email-masked]> @Alina D'Souza
> <[email-masked]> - please arrange the collection
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 14, 2020 at 11:37 AM Syed Yakoob <[email-masked]> wrote:
>
>> Hi Mac,
>>
>> As per CCTV all items scanned and packed correctly. There must be UPC
>> issue for the wrong item. Please create another order for the missing item. @Mostafa
>> saad <[email-masked]> please arrange collection for the wrong
>> item delivered.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Sun, 14 Jun 2020 at 10:33, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> We have a customer who is extremely upset about receiving a totally
>>> different item from what she ordered.
>>>
>>> The customer ordered 3 dolls but 1 of which was wrong.
>>>
>>>
>>> 700241129_2 AZ-50009
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=968356> Kindi
>>> Kids - Snack Time Friends - 10" Doll - Marsha Mello
>>>
>>>
>>> But the customer received the item below:
>>>
>>>
>>> This is a birthday gift and she needs it urgently.
>>>
>>> Please check and do the needful. The customer already filed a complaint
>>> to consumer rights.
>>>
>>> Awaiting your response. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
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-- 

Thanks & regards,