Subject: Re: Missing Items - SO# 100138130_1 - AWB# 604212074000
From: Mary Anne Agapito <[email-masked]>
To: DXB CS <[email-masked]>
Cc: customer care <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Sun, 14 Jun 2020 13:20:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Anita,

Apologies. This is the AWB-  70820012

 Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 14, 2020 at 11:29 AM DXB CS <[email-masked]> wrote:

> Dear Marry ,
>
>
>
> Could you please help with Naqel Tracking number ..
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
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>
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>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Sunday, June 14, 2020 11:10 AM
> *To:* Zubair Wahid <[email-masked]>; Outbound.fc <
> [email-masked]>; Syed Yakoob <[email-masked]>; Mohit Caleb
> <[email-masked]>; DXB CS <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Raghu Nalloor (R3PL) <
> [email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; customer care <[email-masked]>; Azharuddin
> Kalamuddin (R3PL) <[email-masked]>
> *Subject:* Re: Missing Items - SO# 100138130_1 - AWB# 604212074000
>
>
>
> Hi Team,
>
>
>
> @Zubair Wahid <[email-masked]>  -  as per the customer, she only
> received 1 out 2 of the item below
>
>
>
>
> 100138130_1
>
> KSA-AIP-219224
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448361>
>
> Tommee Tippee - Sangenic Tec Cassette Tub - White
>
> 2
>
>
>
> @Outbound.fc <[email-masked]> @Mohit Caleb
> <[email-masked]>  - item below is not showing in part picked or part
> reserved tracker but it was not fulfilled
>
>
>
>
> 100138130_2
>
> PCG-BF_STB_01
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1082693>
>
> Boreas - Boho Festival Storage Bag
>
>
>
> @DXB CS <[email-masked]> - items below are missing.  The customer
> already bought a mattress as she needs it urgently. She is now asking for a
> refund.
>
>
>
> 2 pillows
>
>
>
>
> 100138130_2
>
> SLN-PLW-BHF-9
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=787232>
>
> Silentnight - Bolster Hollow Fiber Pillow - 23 x 90 cm
>
>
>
> 1 of the below;
>
>
>
>
> 100138130_2
>
> MD-M140B
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=410753>
>
> CHILDHOME - Tipi Cot Bed Mattress Basic Polyester
>
>
>
> Please check and advise. Thank you
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Fri, Jun 5, 2020 at 7:23 PM Zubair Wahid <[email-masked]> wrote:
>
> @Raghu Nalloor (R3PL) <[email-masked]>  check if we have
> this item in inventory, pack it and wait for customers confirmation
>
>
>
> On Fri, Jun 5, 2020 at 11:32 AM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Please check the missing item below as it was shipped from KSA WH.
>
> *Missing item - KSA-AIP-219224*
>
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>