Subject: Re: Order #700235013 // KZ-TXT10 // Dynamic Sports - Trampoline 10 Feet Model // Not in Original box
From: Ashley Fernandes <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 14 Jun 2020 13:20:06 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Good Day!

It's not for me to take a call on this. Please resolve internally.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Sun, Jun 14, 2020 at 11:59 AM Denmark A <[email-masked]> wrote:

> Hi Ashley,
>
> Please advise here if we will put the item in damaged or discount location
> due to the item not in original packaging.
>
> Regards,
>
> On Thu, Jun 11, 2020 at 10:09 AM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear Denmark,
>>
>> Good Morning!
>>
>> Just to clarify that the item was delivered from our end and not from the
>> vendor. The vendor's team had gone just for the installation. If the
>> customer has mentioned "the package was damaged at delivery", we need to
>> check internally.
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Thu, Jun 11, 2020 at 9:13 AM Denmark A <[email-masked]> wrote:
>>
>>> @Elena Skryabina <[email-masked]> FYI
>>>
>>> Regards,
>>>
>>> On Thu, Jun 11, 2020 at 9:02 AM <[email-masked]> wrote:
>>>
>>>> Dear Denmark,
>>>>
>>>> Installation items cannot be returned,it was already previously
>>>> explained.
>>>>
>>>>
>>>> Dear Ashley,
>>>>
>>>> Please explain the team.
>>>>
>>>> Thanks
>>>>
>>>> Adarsh
>>>>
>>>>
>>>> Sent from Mail.ru app for iOS
>>>>
>>>>
>>>> Thursday, June 11, 2020, 8:59 AM +0400 from Denmark A <
>>>> [email-masked]>:
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>> Customer Comments :
>>>>
>>>> The trampoline is big than the space they have for installation
>>>>
>>>>  the package was damaged at delivery and more by people you send to
>>>> install it, you may confirm this with them.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>