Subject: RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective
From: <[email-masked]>
To: "'LPO | BabygrowFzc'" <[email-masked]>
Cc: "'Sales | BabygrowFzc'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Peecy | BabygrowFzc'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, <[email-masked]>
Date: Sun, 14 Jun 2020 13:13:44 +0400
List-Id: <ccteam.mumzworld.com>

Dear Bijo,

Please check and update whether this return was already processed or not.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Umang Mehrotra <[email-masked]> 
Sent: 14 June 2020 01:10 PM
To: [email-masked]; Denmark A <[email-masked]>; LPO | BabygrowFzc <[email-masked]>
Cc: Sales | BabygrowFzc <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>; Peecy | BabygrowFzc <[email-masked]>; [email-masked]
Subject: RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective

Hi Ajish,

Is there any update on the same?

Regards,

Umang Mehrotra

From: [email-masked] <mailto:[email-masked]>  [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, June 4, 2020 3:42 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >; 'LPO | BabygrowFzc' <[email-masked] <mailto:[email-masked]> >
Cc: 'Sales | BabygrowFzc' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Peecy | BabygrowFzc' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Subject: RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective

Dear Denmark,

As per my understanding we have already taken the return for the same.

We will cross check again with our team and confirm with you.

Hi Bijo,

As discussed,

Please confirm on the below.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: 04 June 2020 02:14 PM
To: Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> >
Cc: LPO | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; Sales | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Peecy | BabygrowFzc <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Subject: Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective

Hi Ajish, 

Any update?

Regards, 

Den mark

On Sun, Mar 15, 2020 at 11:49 AM Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark, 

Thanks for your kind email.

We shall take the goods back as it was due to the wrong content( Content for the international Version) we shall take the returns and provide you the credit note for the same.

Dear Bijo,

Kindly take the returns  and issue a credit note for the same.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Saturday, March 14, 2020 12:44 PM
To: Ajish | BabygrowFzc
Cc: Sales | BabygrowFzc; customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra; Alina D'Souza
Subject: Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective

Hi Ajish, 

Good day, 

We're trying to give the item to your driver AVIT for further evaluation of the item  but he refused to accept it please assist. 

Regards, 

Den mark 

On Tue, Mar 10, 2020 at 9:40 AM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Ajish, 

Item is with us now. 

Please see customer comments below.

Comments :Does work as mentioned No words no Phases .. doesn’t teach numbers . Just piano keys work but no songs. Music button and 123 button do nothing . Seems to be a defective piece . Didn’t realise till I saw the video on YouTube  

Regards,

On Tue, Mar 10, 2020 at 9:30 AM Ajish | BabygrowFzc <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark,

Good Day!

Please share with us a video for the same so that we could check with our brands team and take approval.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, March 10, 2020 9:27 AM
To: Sales | BabygrowFzc; Ajish | BabygrowFzc
Cc: customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra; Alina D'Souza
Subject: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective

Dear Vendor, 

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :Not working properly 

 

We appreciate your support in this matter, Thank you. 

Regards, 

Den mark